How To Cancel SegPay Subscription

Business owners face the biggest challenge of payments in transactions in and out of their accounts and monitoring them consistently. Did you subscribe to Segpay for such needs and then later don’t feel the services are worth the money they charge? No worries, they allow a simple and quick cancellation procedure. It happens many times that we don’t exactly understand the nature and limitations of the service until or unless we use them. 

Segpay is a popular payment processing platform that specializes in handling various online credit card transactions for businesses. Their business domain particularly targets those in e-commerce and with subscriptions. They are known for offering a secure system for merchants helping them to accept payments along with features like fraud protection and customer support.

This guide will help you understand the simple methods to cancel the subscription with Segpay. Before that, I have mentioned some important points for you to understand and then start with the canceling procedures. If you are unsatisfied with Segpay services, then towards the end of this post there are some alternatives mentioned, check if you like them.

Know Before Canceling SegPay Subscription

Go through the important pointers mentioned below to effectively understand the consequences of canceling Clickfreescore and the whole procedure. I would suggest you read these points and ensure a smooth cancellation process for your SegPay Subscription;

• Commitment Period: There is a chance that there is a minimum commitment period before you are allowed to cancel without a fee. I would suggest you check the terms and conditions on their website and understand them. 
• Terms and Conditions: You must review all the terms and conditions on their website. This document is readily available under the FAQ section and should outline cancellation procedures, minimum commitment periods (if any), and other important details pertaining to your membership and cancellation.
• Cancellation Window: Even if your minimum commitment period is over then you might need to submit your cancellation request before a specific date (e.g., 5 days) to avoid being charged for the next month. Try contacting SegPay’s customer support and understanding the prerequisites.
• Get Proof: It hardly matters which method you use for canceling the subscription, make sure you get a confirmation email or ticket reference number for your cancellation request and save it as proof in case of any issues like recurring charges or auto-renewals after cancelation.

Also, read How To Cancel Super Star Car Wash Membership?

SegPay Subscription Plans And Charges

Segpay focuses on online credit card processing for various e-commerce and subscription-based businesses. Apart from offering various solutions which include payment facilitation, merchant accounts, and secure gateways, they prioritize security with their proprietary Fraud Mitigation System to safeguard both merchants and customers.

SegPay is globally adaptable for various operations they offer which makes it suitable for businesses aiming for international growth. Their pricing is more flexible and customizable which is based on your business needs. 

• Price Points: They offer a wide range of subscription pricing which generally ranges between $15 and $25 per month, depending on your chosen plan. There are chances of some other options apart from this range.
• Customization: SegPay facilitates merchants to easily set up various pricing structures as per their needs for subscriptions. This includes offering trial periods at a different price than the ongoing subscription fee.

Also, read How To Cancel Fitness 19 Membership?

How To Cancel SegPay Subscription Online?

The first and easy step to cancel the SegPay Subscription is to visit SegPay’s Self-Service Portal and log in to your Account. For this, you need the following information-

1. Credit Card used during sign-up
2. Email Address used during sign-up
3. The purchase ID provided in your confirmation email

Follow the simple steps to guide you through the process;

1. Go to the SegPay’s Self-Service Portal.
2. Sign in to your account. 
3. Scroll down and look for “Look Up My Purchases” and click on it. 
4. Click on the Cancel button. 
5. A warning notification will pop up on your screen, that will show you the list of benefits you will lose after canceling your membership. 
6. Check the warning message as read and if you still wish to continue.
7. Follow the simple onscreen instructions and prompts and complete your cancellation process. 

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How To Cancel SegPay Subscription Over The Phone?

This one is another easy method to put forward your request. Before you call them make sure you have your account information readily available. Information and entails required are, your membership ID, the name listed on the account, and other general information.

Follow the simple steps below to cancel your subscription over a phone call.

1. Dial Segpay at 1.866.450.4000 for U.S. and +1.954.414.1610 for international consumers from your registered mobile number.

2. Put forward your concern once you get connected to a representative that you wish to cancel your subscription with them.
3. Make sure you remember all your membership details or account information. Provide all the required details. 
4. Cross-verify with the customer service agent that your membership has been canceled/processed before you finish the call. Ask for a confirmation message for your request for any future correspondence.

How To Cancel SegPay Subscription Via Email?

This is another quick and simple method to get things done, Let us understand below how to execute this effectively;

To cancel your Clear Membership through Email, you need to follow these steps. 

1. Draft the email from your registered email ID.
2. Mention in the subject line “Cancel subscription”. This ensures that request is next forwarded to the concerned department for quick procession.
3. Mention your concern about canceling and also support it with a simple and valid reason. Include important details like your name, billing address, subscription details, etc. 
4. You may also mention a receipt confirmation email and then send it to help@segpay.com.

How To Cancel SegPay Subscription Via Web Chat?

This method is also quick. Follow the below steps to cancel your SegPay Subscription by using the web chat option. 

• Go to the SegPay Self-Service Portal
• Click the Chat With Us option in the bottom-right corner and select it.
• Put forward your concern clearly to cancel the Segpay subscription. 
• Provide all the asked information about your subscription.
• Request for confirmation receipt from the representative for your cancellation request. 

How To Cancel SegPay Subscription Via Mail?

Another way to cancel your subscription is by sending a cancellation written notice to their team via mail.

5. Draft a detailed letter that clearly mentions your intention to cancel.
6. Mention in the subject line “Cancel subscription”. This ensures that request is next forwarded to the concerned department for quick procession.
7. Mention your concern about canceling and also support it with a simple and valid reason. Include important details like your name, billing address, subscription details, purchase ID, and the first six and last four numbers of your credit card. 
8. Post the letter to the following Mailing Address.

SegPay, 220 Hillsboro Technology Drive Suite 130, Deerfield Beach, FL 33441.

9. Check for any correspondence in the next couple of days in your mailbox and proceed as outlined.

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Can You Get A Refund From SegPay Subscription?

While researching Segpay’s refund or return policy, I found nothing substantial on their official website. There is some broken information which again is loosely available, read below what I have understood;

• SegPay Terms: Their terms state that membership fees for any of their own services are typically non-refundable upon cancellation.
• Merchant’s Policy: The refund policy that you will have to undertake upon cancellation will depend on the specific merchant you signed up with through SegPay.

Lastly, I would suggest you to call their customer support service and mention your case and ask for any possibilities for refund. Note down the guidelines as informed and follow as advised. Additionally, you can also try to look for a refund policy section on the contract that you have signed.

How can I have my information removed from Segpay’s database?

Segpay is obliged to follow the General Data Protection Regulation (GDPR) requirements for properly handling personal data as defined by the regional law which applies to all EU countries. Segpay, being a third-party payment processor for many sites online, is also held to the same security standards as banks that issue the credit cards. 

As per the credit card regulations, Segpay is legally obligated to store data for no less than 13 months after your last transaction with or through them and up to seven years for financial accounting and risk management purposes.  They neatly comply with all banking regulations which includes the payment card industry PCI and data security standards (DSS), with all the information they collect. 

Can I return to Segpay?

Segpay, without any questions asked, welcomes all customers to subscribe to their services, unless there have been some issues in the past and you have been informed of being barred for any services or business with you. 

Some of the most common and possible reasons stopping you from returning would be;

• a previous fraud claim
• a chargeback through your funding source
• excessive refund requests
• inappropriate treatment of Segpay team members or policies. 

The simple procedure to return to Segpay will require you to provide a photo of your unaltered form of any government identification and a photo of your credit card. Remember that you only have to show the payment option’s first six and last four numbers for your security and to their PCI compliance. After the submission of this information, their fraud department will then research your past transactions and the whole purchase history to make sure that the block should be released. 

Also, read How To Cancel ClickFreeScore Membership?

Alternatives To SegPay Subscription

There are some best competitors to Segpay, which could be adopted as alternatives, depending on your specific needs as a business. Below are some options to consider:

For E-commerce and Subscriptions;

• Stripe: A famous and versatile payment processor which offers online credit card processing, ACH payments, and many other subscription management features. They have a wide range of various plans and are hugely known for their user-friendly interface.
• PayPal: A widely recognized online payment platform that enables customers to pay with their existing PayPal balance or with other linked bank accounts. They offer different solutions for e-commerce businesses which include subscriptions.
• Authorize.Net: A long-established payment gateway that has integrated with many shopping carts and e-commerce platforms. They provide secure credit card processing services, recurring billing features, and other fraud prevention tools.
• Braintree: A payment processing service from the famous PayPal which is known for its primary focus on mobile payments and integrations with other popular mobile wallets. They also offer subscription management tools and widely cater to businesses that prioritize mobile transactions.

For High-Risk Businesses;

• HighRisk Gateways: Many payment processors specializes in handling transactions from high-risk industries that conventional providers might not accept. These processors often follow stricter and tough requirements with higher fees, but at the same time they can be a valuable option for businesses in these categories. 
• Offshore Merchant Accounts: Some businesses in high-risk categories might sometimes need merchant accounts from companies located overseas or outside their home country. This approach generally comes with complexities and potential risks, so proceed with caution and I would suggest you consult with a financial professional before going down this route.

Choosing the Right Alternative To Segpay:

Selecting the best alternative clearly depends on your specific needs. Below mentioned are some factors to consider:

• Business Type: E-commerce, subscriptions, high-risk industry, etc.
• Transaction Volume: The number of transactions you expect to process.
• Payment Methods: The types of payment methods you want to offer (credit cards, debit cards, ACH, etc.)
• Subscription Features: If you need recurring billing functionality.
• Pricing: Transaction fees, monthly fees, and any additional costs.
• Customer Support: The level of support you require from the payment processor.

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Conclusion

Payments are one of the most crucial parts for any business you do. Adopting a suitable platform and ensuring smooth services to the customers is something that we as customers always look forward to whenever shopping online. Switching between different such service providers like Segpay often, is sometimes harmful and can impact the whole process and cause troubles to customers. I believe you have got answers for your issues in this post, choose the next option wisely.

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Rajat Gupta

Rajat is a seasoned writer and tech enthusiast with a passion for simplifying technology and empowering readers with practical solutions. With a focus on tech reviews, how-to guides for canceling subscriptions, and troubleshooting error fixes, Rajat brings a wealth of expertise to the digital landscape.