How To Cancel Ulta Order?

Online shopping is easy and hassle-free with new features added every day to facilitate customers. Did you order from Ulta Beauty and later you realize you don’t need that particular shade or you forgot to add the coupon earned, no worries it’s easy to cancel and reorder with your preferences reconsidered. Shopping online is a bit tricky, as the terms and conditions vary on different platforms and also on the type of products you buy.

Ulta Beauty is a large American chain of different retail stores that specialize in a wide range of beauty products which include cosmetics, fragrance, skincare, haircare, and bath and body. They also cater to a different budget range by offering both high-end and drugstore brands, along with their brand of beauty products. So many options can cause confusion surrounding our time, but if we realize it soon, it’s okay.

This guide has been particularly designed to help you cancel your Ulta order. The different methods and steps have been mentioned below for you to understand and apply. There could be different ways by which you can order from Ulta, keeping in mind I have mentioned respective methods for cancellation. Let’s begin before the return window closes.

Know Before Canceling Ulta Order

Below I have mentioned some important pointers that you must understand before you start with the cancelation:

• Orders placed online and which are shipped to home can only be canceled within 1 hour of order placement. Please chat, text, or call ASAP for us to cancel your order. If you attempt to cancel after hours, please text us for the quickest response.
• Remember that the buy online pick up in store and same-day delivery orders are always processed immediately, considering the nature of these orders the cancellations are not guaranteed.
• If you have not been able to cancel your order, you can receive the delivery and then return your order in-store or through the mail. (Methods mentioned below).
• If you are canceling because you forgot to apply the coupons earned, then instead you shall try to contact Ulta customer services and understand the alternatives.

Can You Cancel an Ulta Order?

You can only cancel your pick-up Store Ulta orders easily. But the orders that you have placed online and that are to be delivered at home can only be canceled if you contact the Ulta support team within 1 hour of placing the order. This can be done via:

• E-mail
• Text 
• Call
• Chat with Ulta.

How to Cancel Ulta Order via Email?

This method is easy and can be adopted quickly as it involves a process of a few minutes, let’s understand below;

1. Draft the email from your registered email ID.
2. Mention in the subject line “Cancel order”. This ensures that request is next forwarded to the concerned department for quick procession.
3. Mention your concern about canceling and also support it with a simple and valid reason. Include important details like your name, billing address, order I.D. and details, etc. 
4. You may also mention a receipt confirmation email and then send it to JSmith@ulta.com.

How to Cancel Ulta Order via Text?

This is also quick and easy to do, let’s understand below:

1. Draft a message that mentions your intention to cancel.
2. Mention in the subject line “Cancel order”. This ensures that request is next forwarded to the concerned department for quick procession.
3. Mention your concern about canceling and also support it with a simple and valid reason. Include important details like your name, billing address, subscription details, etc. 
4. Send the text message to 309-650-8582.
5. You must also ask for an acknowledgment receipt for your cancellation request.

How to Cancel Ulta Order via Call?

This one is another easy method to put forward your request. Before you call them make sure you have your account information readily available. Information and entails required are, your order ID, the name listed on the account, and other general information.

Follow the simple steps below to cancel your subscription over a phone call.

1. Dial Ulta Beauty at 1-866-983-8582 from your registered mobile number.

2. Put forward your concern once you get connected to a representative that you wish to cancel your subscription with them.
3. Make sure you remember all your order details or account information. Provide all the required details. 
4. Cross-verify with the customer service agent that your order has been canceled/processed before you finish the call. Ask for a confirmation message for your request for any future correspondence.

How to Cancel Ulta Order Via Chat?

This method is also quick. Follow the below steps to cancel your Ulta order by using the web chat option. 

• Go to the Ulta Beauty web portal.
• Scroll down to the bottom of the page.
• Click the Chat With Us option.
• Put forward your concern clearly to cancel the order. 
• Provide all the asked information about your order.
• Request for confirmation receipt from the representative for your cancellation request.

Ulta Cancel Order for Store Pickup

Ulta’s home delivery orders sometimes require a complex procedure to get canceled but online orders for in-store pick up at Ulta can be easily canceled. If you have placed an order from online mode to Ulta and have opted to pick it up yourself from any Ulta Store near you, then in such a case you can cancel your order within 5 days by calling on Ulta’s customer support team and mentioning your concern. 

If in any case and because of any reason you haven’t been able to cancel your order with Ulta, then I would suggest you receive your order delivery and later request for return. I have mentioned the whole simple process in the paragraph that follows.

How to Return the Ulta Order?

The process, however, involves some tricks, understand below a few details:

• Make sure you are returning the order accompanied by all its original components.
• Your order confirmation e-mail and a physical card will be required if you are going for an in-store return or exchange.
• If you fail to return the product with its receipt and Ulta doesn’t verify the original purchase price of the product then is such a case the refund will be in the form of an in-store credit which is equal to the lowest selling price at which the product was sold by Ulta Beauty during the 90 days preceding the return. You will be asked to provide a valid government-issued ID (i.e. driver’s license, state or military ID). 
• Returns that are with a gift receipt can be also exchanged for different products or in-store credit.
• Always remember that Ulta Beauty’s return policies are completely at Ulta’s discretion. If they suspect misuse of their generous Returns Policy (such as excessive returns, reseller activity, or fraud), they could limit the return.
• The items purchased from other retailers, dealers, or resellers and not directly from Ulta Beauty don’t fall under the return criteria, refund, or exchange, including Ulta Beauty at Target.
• Purchases made at Ulta Beauty or ulta.com may not be returned or exchanged at Ulta Beauty at the target location.
• Single-use coupons already used upon purchasing cannot be returned.
• Gift cards cannot be returned in exchange for cash.
• A full refund will only be issued on a return that includes a free product or gift, providing the return is within 60 days of the original purchase.

How to Return or Exchange an Ulta Order?

For purchases made in Ulta Beauty stores:

1. Bring the item(s) you wish to return to any Ulta Beauty store. 
2. Product(s) returned within 60 days of the original purchase accompanied with the original receipt, will be fully refunded via the original mode of payment. Otherwise, the refund will be made in the form of an in-store credit. 
3. Products that you are returning to stores that were purchased using an online payment service (i.e., PayPal, PayPal Credit, AfterPay) will be refunded to your preferred credit card or issued as a store merchandise credit. 
4. For any exchange of a product for the same item, no payment is required. However, if you are exchanging for an item at a higher price, you will have to pay for the price difference plus the sales tax. Similarly, if you are exchanging for a different item that is at a lower price point, you will receive back the difference in price and sales tax. 
5. Online purchases through the app can be returned by mail or by bringing it to any one of our Ulta Beauty stores. Remember that shipping charges on your original order will not be refunded, unless the original package was wrongly shipped, or you have received damaged merchandise.

Returning Your Ulta Online Order to Stores

To save time and shipment costs you can directly take your merchandise to any Ulta Beauty store. Understand the process below:

• Bring the item(s) y with its original email order confirmation, packing slip, and all original packaging materials. 
• If you don’t find your email order confirmation, you can print it by logging in to your ulta.com account, selecting order status, and then selecting the order number shown at the bottom of the packing slip. You can also access it quickly in the app. 
• If you return the product within 60 days of the original purchase with its original email order confirmation, physical credit card, and packing slip, you will receive your refund in the form of your original payment. 
• If you have used an online payment service (e.g., PayPal, AfterPay), your refund will be made to your preferred credit or debit card or issued as an in-store credit. In all other cases, the refund will be made in the form of an in-store credit. 
• Remember that any of the online purchases that you are returning to an Ulta Beauty store without the original email order confirmation, physical credit card, and packing slip will only be eligible for exchanges or in-store credit at the lowest selling price at which the product was sold by Ulta Beauty during the 90 days preceding the return.

Returning your online order by mail

Another Option is to mail your order to Ulta Beauty, but I hope you understand it will involve the shipping cost and will take more time compared to in-store visits. Ulta also doesn’t accept CODs for returned merchandise. Understand the details below:

• If you are returning a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. 
• If you have paid with a store gift card, the refund will be issued in the form of an Ulta Beauty eGift card. 
• Ulta recommends returning the product in the same shipping carton that you received it in. 
• Remember to use the return mailing label printed on the packing list which includes your shipping package, and address the return package to:

ulta.com Returns Center, 1135 Arbor Drive, Romeoville, IL 60446 

Ulta Cancel Order Refund

Once Ulta accepts your cancellation request, it starts processing your refund. As only your store pick-up orders are canceled, it takes almost 5-10 days for your refund to be processed in the original form of payment. 

Conclusion

Different e-commerce platforms come with different policies for return, exchange, and refunds. More or less some basics always remain the same, but still, you shall try to visit the particular FAQ section and get answers to your questions. Talking to customer support will also help you clear your doubts and then you can initiate the return or exchange request. This will only make the process hassle-free and smooth and things will be sorted quickly. I hope you have got answers to your questions through this guide.

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Rajat Gupta

Rajat is a seasoned writer and tech enthusiast with a passion for simplifying technology and empowering readers with practical solutions. With a focus on tech reviews, how-to guides for canceling subscriptions, and troubleshooting error fixes, Rajat brings a wealth of expertise to the digital landscape.