How To Cancel StockX Order?

Did you curiously place a bid on StockX and later find that it’s been accepted by the seller and StockX is preparing your order? At first, who asked you to touch the unknown and now you’re wondering to cancel your order on StockX. StockX operates like the Stock market and when you are bidding for something, they consider you in, but you out of habit love to indulge, now bear the consequences and pay that amount.

StockX is an online marketplace that is quite similar to a stock market for things like sneakers, streetwear, and collectibles. When you are checking for something over there, always understand that there could be thousands of others looking for exactly that same thing genuinely and the seller considers everyone legitimate. If everyone is like you and just placing fake bids, then StockX will be bid somewhere.

This guide will help you how you can cancel your order on StockX and what procedures you might adopt which I have explained in this guide in simple steps. Before you begin with the canceling process, make sure that you go through the important pointer mentioned below. 

What is StockX? How Does it Work?

StockX is not like any other regular eCommerce shopping place where you can go and start buying whatever you need. StockX instead is an online marketplace where you can buy and sell rare products and collectibles, but there is a process that you will have to follow, it’s bidding before you can buy and it’s not sure if you will get that particular thing or not.

Numerous products on this platform are sold and bought all over the world and the items are first shipped to StockX from the sellers, where they are verified by experts at many levels. 

In StockX, you are either a seller or a buyer and can buy or sell items like Sneakers, designer handbags, watches, streetwear, and more. StockX acts like a middleman providing a fair and guaranteed platform to offer people the stuff that otherwise is not available or rare. StockX provides tips and information to help buyers and sellers with product specifications and prices by providing a detailed analysis of the current market value with prices over the last few years so that you can ensure a good profit. 

• If you need to buy a product on StockX, you can either buy the item at the available price or place a bid at the price you think is good by studying the analysis and then wait for a seller to accept your bid or negotiate. If your bid is accepted, you will have to pay via different modes and the item will be delivered by StockX itself.
• Similarly, if you want to sell an item on StockX, then you can either sell your item for the current highest price prevailing or choose another ask and wait till that is accepted by a buyer or there is some counteroffer.

Also, read How To Cancel FYE Membership?

Can I Cancel a StockX Order?

The process is a bit tricky and doesn’t even clearly mention that you can cancel and how. What I understand from the StockX website is that you can and cannot cancel a StockX order as the process is completely different from any other e-commerce platform and sellers might have missed hundreds of other bids to select you, so that will be a direct loss. Processing of orders and payment progression is done on StockX only and for any reason you cancel the order, then StockX will be in question.

While I was reading their policies and trying to understand their agreement and terms, I came to know about a loophole in this situation which says that you might be able to cancel an order if the bid you made is not yet accepted. A bid is a form of commitment and if you are not yet committed to a seller then you are not bound to buy that product. You can cancel your order before they accept your bid. Let’s understand the procedure in the headings below.

How Can I Cancel My StockX Order? Cancel StockX Order Before It Ships

To cancel a product bid that has not been yet accepted, you will have to;

• Open the official StockX website.
• Log in to your StockX account.
• On that page, on the upper part of the screen, Click on My Account. 
• From the options in the menu, click on Buying. 
• This will provide you with a list of your purchases. 
• Go to the Current Tab at the top of the screen. 
• This tab will display all the bids that you have placed which are not yet accepted. 
• From the options, choose the bid you wish to cancel. However, if the bid you made isn’t in the Current tab but is now placed under the Pending tab then the bid and the order are now accepted and you cannot cancel it. 
• If the bid is under the Current tab then you can select it and click on the Bin icon next to it. 
• Follow the simple on-screen prompts and instructions to complete the process.

Also, read How To Cancel Optimum Service?

What Can You Do if a Bid Was Accepted? 

If you have mistakenly placed a bid and it has been accepted then there isn’t much you can do about that. There are some tricks that you will have to understand and then try some techniques that might work. Let’s understand the solutions below;

Get in Touch With StockX

You can always contact StockX for any queries and if you have made a mistake while bidding for a product, you can talk to them and mention your concern and ask for solutions to this. If you are smart enough to convince them by backing up your decision to cancel with some strong reason, then they might consider that and initiate the process, it’s purely luck.

Email the team at support@stockx.com or call them at (313) 343-1228 and explain your situation, make sure you do this before the order is shipped. 

Ask Your Bank to Stop Payment

You can also contact your bank and request them to stop your payment. There are various ways to do so and the method depends upon the source of your payment or the mode of payment you have opted for. However, StockX might consider this as fraud and there are chances that your StockX account might get suspended or even permanently banned. 

Bid Again 

This is just a compensation method to think of doing something to recover what you are about to lose. I would suggest you accept the order you got and if you wish, you can either keep it or if you are still mentally confused you have bought the product for a higher price than you don’t need it. Try selling it again on the StockX only and choose the price according to your wish. This method might compensate for the price you have paid. 

Also, read How To Cancel Orangetheory Membership?

How to Track Your StockX Order?

If you have been unable to cancel your order, and now planning to receive it and later sell and to plan accordingly you need to track to post a bid, understand the process below;

1. Go to the StockX website and sign in to your account.
2. Once logged in, look for the “My Account” section. This might be located in a dropdown menu under your profile picture or username in the top navigation bar.
3. Within “My Account,” find a section related to your purchases. It might be labeled “Buying,” or “Orders,” click on it.
4. A list of all your current orders will be opened. This might be categorized as “Pending,” “Shipped,” or similar statuses. Look for the specific order you want to track.

• For Xpress Ship orders: If you have opted for Xpress Ship, you should have received a shipping confirmation email right after placing the order. This email will likely contain an order I.D. and tracking number which you can use to track the package’s progress with the courier company.
• For standard orders: With standard shipping, you won’t receive shipping information until after StockX has verified the item’s authenticity. Post verification, they’ll send you a shipping confirmation email that contains a tracking number for the courier delivering your package.

How to Get Refund From StockX?

StockX doesn’t provide any provision for refunds in the way you think. Since it operates like a stock market, its policy revolves around buyer commitment and seller fulfillment;

• No Refunds for Buyer’s Remorse: Once a seller has accepted a buyer’s bid the purchase is final. There will be no returns or exchanges offered if you simply change your decision or the market price drops after your purchase.
  
• Seller Can’t Cancel on Price Increase: Similarly, sellers are also not allowed to cancel an order if the item’s value increases after they have accepted a bid.
  
• StockX Buyer Promise: However, StockX does have a “Buyer Promise” feature in place. This protects you in some particular cases where StockX itself makes a mistake. Understand the scenarios below;
  
  • Ship you the wrong item
  • Incorrectly verified an item as authentic (resulting in you receiving a fake item) Then StockX will step in to resolve the issue. You can then file a Buyer Promise Support Request within ten days of receiving the wrong or ingenuine item. They’ll investigate and provide you with the correct item or a refund. If there is any such scenario, understand the process below;

1. File a Buyer Promise Request: Within ten days of receiving the wrong or ingenuine item, submit a request through StockX’s Buyer Promise Support. You will find this option within their Help Center or by contacting their support team.
2. Provide Proof: Make sure to include details and evidence of the issue. This might include photos of the wrong item or proof that the received item is counterfeit (receipts, documentation from a professional authenticator, etc.).
3. StockX Investigation: StockX will then look into this and investigate your claim. They’ll also reach out to you for further details and information if needed.

Possible Outcomes:

• Replacement: If StockX post verification finds the mistake, they’ll work ahead to get you the correct item as soon as possible.
• Refund: In case a replacement isn’t available or you prefer it, they may then only initiate a refund for your original purchase price.

Also, read How To Cancel Credit One Card?

How to Resell on StockX?

You weren’t able to cancel, and you received your order, but you know either you bought it at a higher price or you don’t need it. The only option to compensate for your expense is to resell. Reselling on StockX will need you to create a list and follow their selling process. Understand a breakdown of the general steps:

1. Search for the specific item(s) you want to sell on the StockX. This will provide you with an idea of their current market price and any relevant selling fees.
2. Once you have selected the items, make sure that the item is in the similar condition you advertised. This might involve you cleaning, photographing, and ideally packaging it for shipping.
3. StockX will guide you through creating a listing for your item. You’ll have to specify details like size, colorway, and other conditions. Most importantly, you’ll have to set your “Ask Price,” which is the price at which you’re willing to sell.
4. Once your listing items are live, potential buyers will place bids or buy your item outright if your asking price matches theirs.
5. If a buyer has accepted your asking price or has won your auction, you’ll then have to ship the item to StockX only. Their team will thoroughly examine and verify the item to ensure authenticity.
6. If the item has passed StockX’s verification process, they’ll then only send it to the buyer and release your earnings after deducting their selling fees.

Conclusion

StockX has been a platform that has catered to the needs of almost every user and buyer type. The best factor that I like is the auction thing which makes me feel that I am buying something valuable. Anyhow, the cancellation process is quite tricky and more often not even possible, I hope the other ways I have provided have been helpful to you.

Frequently Asked Questions

Rajat Gupta

Rajat is a seasoned writer and tech enthusiast with a passion for simplifying technology and empowering readers with practical solutions. With a focus on tech reviews, how-to guides for canceling subscriptions, and troubleshooting error fixes, Rajat brings a wealth of expertise to the digital landscape.