How To Cancel REI Order | Unlock Ways to Return

REI, also known as Recreational Equipment, Inc. is a well-known store for outdoor gear and equipment. The company made its mark in 1938 in Seattle by the climbing enthusiast who wanted quality gear. The company is slightly different as it is cooperative and it is not owned by shareholders but by its members. There are numerous sports enthusiast who loves to shop from the REI and sometimes it becomes difficult for them to cancel REI orders. 

You can look out for everything related to the outdoor activities at REI. Whether you need the gear for hiking, camping, biking, skiing, or other activities, you will get it all in one place. REI is not only responsible for offering its wide range of products but also helps in offering classes and workshops to learn about outdoor skills.

In this article, I will take you to learn about the steps on how to cancel REI orders in an all-inclusive manner.

How To Cancel REI Order?

No, you can not cancel the REI order after submission of your order. It is also mentioned at REI that the order will not be canceled after you click on the “Submit” button. 

In order to return your order, you can go to their website and search for the Return instructions to completely understand the process. On the other hand, you can proceed to the customer service representative by calling (1-800-426-4840) or (1-253-891-2500) and requesting cancelation. If the plead is rejected you can move with the Return policy fabricated by REI.

To deal with the Return process seems daunting but with the help of REI support and guidance, you can overcome any obstacle and regain all the control and confidence. REI has committed to ensuring a smooth process throughout the process.

Details of REI’s Return Policy

REI makes sure that all the customers with purchases will meet the satisfaction. In any case, if you are dissatisfied with the purchase then REI has outlined some options to return within a specific time period. 

• The customers who are already members have ample time (365 Days) to return the product. 
• The customers without any membership have only (90 Days) to initiate the return.

However, it should be noted that there are some exceptions for certain items or circumstances that should be considered before initiating any return. Nonetheless, REI tries to make the process steady and fast to make the experience hassle-free for all customers around the globe.

3 Ways to Return REI Order

There are primarily 3 ways in which you can return your order that suits your convenience. 

1. If you want to carry out the return process by going to the REI store, you can easily make it happen by visiting the REI store along with the purchase order and tags intact. Do not forget to keep the proof of purchase with you and continue to move to the customer service desk.
2. In case, if you find it difficult to visit the REI store, you can also opt for the Mail-in return method. This way helps you to return your purchased goods via the mail. Before proceeding with this method, you need to make sure that the product or package is properly sealed and has the actual label used for shipping. After that, you can place the mail to the destination or arrange for the mail to be scooped up from the premises.
3. Reaching out to the Customer care representative is a more convenient option than the aforementioned methods. In this way, you can contact the representatives by dialing  1-800-426-4840 and requesting them to return the order. REI takes no time to resolve your query and takes prompt action to return your order.  

How to Contact the REI Customer Service Team?

There are multiple ways by which you can reach out to the REI customer survival team. The team is aptly available to address all the inquiries or concerns you might have.

1. For any urgent matters that require right away attention, you can reach out to REI’s dedicated team via phone call. The U.S callers can dial 1-800-426-4840 whereas the international callers can dial 1-253-891-2500. The team is steadily available to handle any issues effectively.
2. There are some matters that do not require apt attention. At this time, you can choose the option of E-mail communication at your own convenience. The team will address the inquiry at a specific timeframe and provide assistance without any delay.
3. You can also choose the option of REI Chat support.

Wrapping Up

In conclusion, whether you require immediate assistance or trying to find assistance with nonurgent matters, REI customer service is readily available to cancel/return your order at the earliest. I have mentioned various methods by which you can return the product brought from the REI in an easy manner. REI is working towards customer satisfaction and providing superiority in the future too.

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Rajat Gupta

Rajat is a seasoned writer and tech enthusiast with a passion for simplifying technology and empowering readers with practical solutions. With a focus on tech reviews, how-to guides for canceling subscriptions, and troubleshooting error fixes, Rajat brings a wealth of expertise to the digital landscape.