Zelle App Not Working | Find Out How To Fix It

Payments apps have been developed with the primary purpose of hassle-free and instant transactions and if they suddenly stop working, it could cause severe troubles. But again, technology is a technology and is never going to be bug-free. Every update for such apps tries its best to bug-free the app, but they bounce back causing troubles to the users. It feels scary when you have no hard cash with you, and your Zelle doesn’t respond at a gas station.

Don’t worry, you are not alone in suffering from this, there are many other users who have reported issues with Zelle like, “Zelle App Keeps Crashing”, “Zelle App Keeps Freezing”, “Zelle app not sending verification code”, “Zelle app not letting me sign in”, “Zelle app not loading”. Zelle does also take notice of any such instances creating problems for users to access it frequently.

In this article, I will address the above-mentioned issues and troubleshoots to resolve them. I will also help you determine which issue exactly you are facing and which troubleshoot will fit the best for the same. Let’s explore the guide below and understand how to get your Zelle app back to normal.

Troubleshoots For Zelle App Not Working

Troubleshoots are common most of the time, but some are app-specific. I will cover some of the common and some which are pertinent to the Zelle app only, this will help you identify which issue is creating obstacles for you. Read the guide below;

1. Check The Internet Connection

Always remember that the Zelle app is an internet-based app, and it must be connected to a stable internet connection for making successful transactions. An unstable or slow cellular/wi-fi connection could cause serious interruptions midst transactions.

• Check your wi-fi, try turning it off, and then turn it on again:  Open Settings > Wi-Fi and turn it off, wait for a few seconds, and then tap to turn it on again.
• Try to switch to cellular data if you are using wi-fi and vice versa. 
• Try resetting, switch to Airplane mode for a few seconds, and then turn it off: Open Settings and tap the Airplane mode to turn it on, wait for a few seconds and then tap to switch it off again. 

2. Check Your Bank Access.

Check if there are some restrictions from your bank or credit union. In many cases reported, the user’s bank may block payments made to or from your Zelle account. Try contacting your bank’s customer service and confirm if they allow Zelle transactions.

If you have Wells Fargo, make sure that you’re the owner of your phone number, email address, or Zelle tag, otherwise, they may block your services. You can check this within the Wells Fargo app or website.

3. Check For Bank Server Status

Check your bank server status by contacting customer support. It happens many times that our bank has scheduled the downtime for maintenance and the user is not aware of the same. Check over the website, net banking services, and app, or call them directly. If such is the scenario, you will only be able to make transactions from that particular bank only after their servers are up. Which also tells that Zelle shall not be blamed here.

4. Check With The Sender/Recipient Bank Status

The bank server of the person with whom you are trying to do the transactions might be down for the same reason mentioned in the paragraph above. Ask them to check for the same, after they have confirmed with their bank, then only start the transaction, funds could be stuck midway otherwise, because of the unavailability of the system and could take some days to reflect in the sender’s account.

Also, read How to Fix Windows 10 Search Not Working

5. Check For The Recipient Enrollment In Zelle

This has personally happened to me. My father uses Zelle and has received some offers, which could be applied after making a payment and he opted for me for obvious reasons. After some 10 unsuccessful attempts, he called me and then I told him that I was not using Zelle. If such is also the case with you, check with the person on the other end.

6. Checking Location Allowances

Your smartphone is equipped with technology to know your device’s current location for the smooth running of many applications on your device. If you’ve turned off Location services for privacy concerns, then you must try turning it back on for the Zelle to function properly.

For iPhone

1. Open Settings and tap Privacy Settings.
2. Scroll down and tap Privacy.
3. Tap on Location Services on the page opened.
4. A list of apps with location access will appear.
5. Check if the Zelle app can access your location even when it’s not in use.
6. Change the app’s location access to Always.

For Android

1. Open Settings and tap Privacy Settings.
2. Scroll down and tap Privacy & Safety.
3. Tap on Permission Manager on the page opened.
4. A list of apps with location access will appear.
5. Check if the Zelle app can access your location even when it’s not in use.
6. Change the app’s location access to Always.

7. Restarting Your Phone

The easy way out when any of the apps suddenly crashes or stops working is restarting. Simple yet efficient way and it does hold the power to clear out many issues that are preventing your Zelle app from working. 

For iPhone

1. Press and then quickly release the Volume Up button, then repeat this with the Volume Down button.
2. Press and hold the power button and don’t release and wait for your device to restart.

For Android

1. Press and hold the power button on your Android device.
2. Select the restart from the menu which appears on the screen.
3. Confirm the restart if prompted.

8. Updating The OS 

Updating your device’s operating system is crucial otherwise there could be fluctuations in apps along with other issues. An outdated version of the OS mostly causes malfunctioning of apps and creates compatibility issues also. Check for any updates due in the settings and ensure you’re using the latest OS to avoid any software glitches. 

For iPhone

1. Open Settings and tap General. 
2. Tap Software Update. 
3. In case an update is available, tap download and Install. 

For Android

1. Go to the Settings app on your Android device.
2. Scroll down and tap System or System & Updates. 
3. Tap on Advanced or System Updates.
4. Tap check for update.
5. If an update is available, follow the on-screen instructions to download and install.

9. Force Closing The Zelle App

If none of the troubleshoots above has helped you yet, then I would suggest you to force close the app and reopen after few minutes:

1. On your Home screen, swipe up from the bottom and stop in the middle of the screen. 
2. Swipe left or right to see the Zelle app. 
3. Swipe up on the app’s preview for closing the app. 
4. Reopen the app after a minute or two and check if it’s working normally.

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10. Updating The Zelle App 

It’s not only the case with your device’s OS, your apps also need an updated version to work on your phone smoothly. 

For iPhone

1. Go to the App Store and then tap on your profile icon. 
2. Scroll down and find the Zelle app from the list.
3. Tap Update on the Zelle app. 

For Android

1. Go to the Play Store and scroll down and find the Zelle app from the list.
2. Tap Update on the Zelle app.
3. Wait for the update to download and install.

11. Clear Apps Cache

Go to Settings > Apps or Application Manager > Zelle > Storage > Clear Cache.

12. Contact Zelle Customer Support

It’s the ultimate option you are left with now. As you have already tried some basic to advanced troubleshooting mentioned above, then it must be something from the side of the service provider. Contact them immediately and brief them about your issue and seek guidelines and help.

Conclusion

Since the money has gone digital, we are relying on digital transaction platforms completely. It’s always also advised to prepare for the worst and keep some hard cash in spare to get us out of trouble and when apps like Zelle totally decline to budge even an inch, this is a tip btw but it can surely save you from an embarrassing date or a ruined trip with besties. 

Frequently Asked Questions