Sonic App Not Working | Try These Fixes

I insisted on Meat & Cheese Burrito from Sonic drive-in instead of Mum’s hot pancakes, when I along with my cousins started an early morning trip from New Jersey to Indiana. I was about to get knocked off the running car when the Sonic app didn’t allow us to order, even after trying for some 2 hours. We tried from all the different phones we had, but nothing helped. As a part of my job and habit too, I surfed over the internet to understand what’s happening with the Sonic app, read below what my research says.

There have been plenty of issues posted on social media platforms. Users have been yelling at Sonic in amusing videos they have posted. I quickly tried to calculate how much this outage had cost the Sonic drive-in chain. Anyhow, I shall not be concerned about that and rather focus on the issue causing this trouble and how to fix it. It didn’t surprise me that it’s not a single issue, there are instead multiple issues reported by different users.

In this post I will discuss all the issues posted maximum over the internet, what’s the reason behind and how we could fix them. Along with this, a guide containing some common troubleshoots to apply to quickly fix the Sonic app is also down in this article. Let’s start and know why on that morning we were left with no option apart from grabbing some stale sandwiches from a Gas station.

Common Issues And Fixes For Sonic Not Working

Issues with many apps are the same most of the time, it just depends on how soon we identify the issue and determine the cause to get rid of it. Go through the guide below mentioned to comprehend easily;

1. An Account Already Exists

This one is mentioned most over the internet. This error does not allow users to log-in to their accounts and shows the error message as “an account already exists” whenever they try to log-in.

Fix

1. Check that if you have earlier sometimes you have created a Sonic account with the same email ID.
2. Check if someone else you know is using your credentials for the Sonic account.
3. Check if you have logged into the Sonic account from some other device.

2. ‘Please Confirm You’re Not A Robot.’

This is not primarily an error message, and usually appears whenever you log in from some new device or from some new location. In case you have frequently changed your passwords multiple times, the AI will then suspect something fishy and could ask you more than once to confirm your identity with the message “Please confirm you are not a Robot”. 

Fix

1. Clear the number of rounds asked. 
2. Try not to log out for some days for the AI to determine the identity. 
3. Re-authenticate the log-in process from the settings.

3. I Tried Resetting My Password, But It’s Not Sending Me A Reset Email

This scenario is mostly observed when your internet is slow or unstable. When you will start the process to reset the password, the OTP will take time or won’t even arrive at your end because of the internet issue. You will then generate a new OTP and the same will happen. If this happens repeatedly, the system’s AI will again suspect some unauthenticated access and hence will stop sending more OTP or reset emails. 

Fix

1. Make sure your internet connection is stable and fast enough for the Sonic app to work normally.
2. Do not try more than twice to generate the OTP for password resetting. Wait for some hours and then try again, otherwise, the account could be blocked also.

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Troubleshoots For Sonic App Not Working

Some common troubleshoots apart from those which I mentioned above have been reported the most. If the above three mentioned are not the scenarios with you, or the Sonic app is freezing, showing a black screen, or loading slowly then read the guide below;

1. Check The Internet Connection

Always remember that the Sonic app is an internet-based app, and it must be connected to a stable internet connection for placing orders. If your internet connection is unstable or slow then there will be interruptions in the app running.

• Check your wi-fi, try turning it off, and then turn it on again:  Open Settings > Wi-Fi and turn it off, wait for a few seconds, and then tap to turn it on again.
• Try to switch to cellular data if you are using wi-fi and vice versa. 
• Try resetting, switch to Airplane mode for a few seconds and then turn it off: Open Settings and tap the Airplane mode to turn it on, wait for a few seconds, and then tap to switch it off again. 

2. Checking Location Allowances

Food delivery apps always need your device’s current location for the smooth running and determining your location for better suggestions and understanding your orders. If you’ve turned off Location services for privacy concerns, then you must try turning it back on for the Sonic app to function properly.

For iPhone

1. Open Settings and tap Privacy Settings.
2. Scroll down and tap Privacy.
3. Tap on Location Services on the page opened.
4. A list of apps with location access will appear.
5. Check if the Sonic app can access your location even when it’s not in use.
6. Change the app’s location access to Always.

For Android

1. Open Settings and tap Privacy Settings.
2. Scroll down and tap Privacy & Safety.
3. Tap on Permission manager on the page opened.
4. A list of apps with location access will appear.
5. Check if the Sonic app can access your location even when it’s not in use.
6. Change the app’s location access to Always.

3. Restarting Your Phone

A quick restart can save you from sudden app crashes or if apps have stopped working. Simply quick yet efficient way. 

For iPhone

1. Press and then quickly release the Volume Up button, then repeat this with the Volume Down button.
2. Press and hold the power button and don’t release and wait for your device to restart.

For Android

1. Press and hold the power button on your Android device.
2. Select the restart from the menu which appears on the screen.
3. Confirm the restart if prompted.

4. Force Closing The Sonic App

Try this one if you are still stuck. Force close the app and reopen it after few minutes:

1. On your Home screen, swipe up from the bottom and stop in the middle of the screen. 
2. Swipe left or right to see the Sonic app. 
3. Swipe up on the app’s preview for closing the app. 
4. Reopen the app after a minute or two and check if it’s working normally.

5. Updating The Sonic App 

It’s not only the case with your device’s OS, your apps also need an updated version to work on your phone smoothly. 

For iPhone

1. Go to the App Store and then tap on your profile icon. 
2. Scroll down and find the Sonic app from the list.
3. Tap Update on the Sonic app. 

For Android

1. Go to the Play Store and scroll down and find the Sonic app from the list.
2. Tap Update on the Sonic app.
3. Wait for the update to download and install.

6. Clear Apps Cache

Go to Settings > Apps or Application Manager > Sonic > Storage > Clear Cache.

7. Contact Sonic Customer Support

There are chances that there is some unannounced downtime or that Sonic’s server has encountered some outage. Reach out to them and try asking and letting them know your issue briefly, jot down the suggestions and guidelines, and follow them carefully.

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Conclusion

I can’t see you eating some stale sandwiches as the first meal of the morning and that too on a beautiful road trip and that’s why I shared the guide above with you all to know, understand, and DIY. Forget not to let others know what’s causing them not to order from Sonic and how to fix and where exactly you learned that from.

Frequently Asked Questions