How To Fix Paramount App Not Working

You return home from work, grab a chilled beer from the fridge, and switch on your TV to soothe yourself with Beverly Hills on the Paramount, but it’s not working. The frustration will be high and I understand that because it’s a common issue that occurs many times for the Paramount app to work properly. Another scenario is when your app is stuck halfway through something you are watching and you feel like punching your TV hard. Its technology and such issues are bound to happen with it, no matter if it’s Paramount or any other small OTT.

OTT has really changed the way of our perception and how we use to consume content. Now with amazing apps and their appealing features. It’s easier to carry them with you anywhere and resume the play from where exactly you left it off, but for that, the app must run and function appropriately. I understand that you have already undertaken some measures to restore the functioning of the Paramount app, but nothing helped.

In this post, we will talk about various causes stopping Paramount from running. I will provide you with some more basic to advanced level troubleshoots which have helped me and many other users. Read below and check for the issues that are creating obstacles for you to enjoy the next episode of your favorite series. Let’s quickly start, understand, and resume the play.

How To Fix the Paramount App Not Working?

There are various ways to apply which I have mentioned below. Read along and understand the simple processes also mentioned in simple steps;

1. Check Your Internet Connection

If you encounter a connection error in Paramount and your videos are playing erratically then your internet connection must be the culprit. Try restarting your WiFi router and checking, if things go ok then it’s fine otherwise try checking with your ISP for any outages. 

To Confirm, 

Step1. Open any web browser on the device you have been trying to watch Paramount and run Google’s online speed test. 

Step 2. If you’re trying to stream Paramount on a streaming media player like a Roku or on a smart TV then you must run the speed test on some other device but in the same room. Make sure that the internet speed is not slower than 5 Mbps and for HD or 4K streaming, the speed must be 15 Mbps. Check Paramount’s guide on internet speeds for more details. 

Step 3. If you aren’t able to perform the speed test on the same device, then try some other streaming app on that device to confirm if the internet connection is stable as desired.  

For issues, like how to clear cache (Fire TV and Android TV), restart your device, and more, follow the guide below;  

A. Roku Tips

If you’re having problems streaming on the Roku player, try below simple troubleshooting steps:

1. Restart your Roku
   • Roku player: Go to Settings > System > System restart. 
   • Roku TV: Go to Settings > System> Power > System restart. 
   • You can also directly unplug the Roku device from the power source, wait a few moments, and then reconnect it.
2. Press the Home button on the Roku remote.
   • Scroll up or down and select Settings, then System.
   • Select System update, this screen displays the current software and build version, along with the date and time of the latest update.
   • Select Check Now to check for any pending updates.
   • Try performing an in-app network connection test: 

 Home > Settings > Network > Check Connection.       

B. Fire TV and Android TV Tips 

If you’re having issues streaming on your Fire TV or Android TV, try the below steps.

1. On the Amazon home screen, select Settings > Select applications > Select Manage installed applications.
2. Select Force to stop the Paramount+ app, then Clear Cache on the Device > then relaunch to see if this resolves the issue.
3. If the issue persists, try restarting the modem/router, and then relaunching the Paramount+ app.                  

C. Portal TV Tips 

For streaming issues on your Portal TV:

1. Disconnect the power cord from the device or from the socket. Wait for 15 seconds and then replug.
2. Relaunch the Paramount+ app.

If the problem is still there, try restarting the modem/router and then relaunching the Paramount+ app. 

D. Cox Contour Box Tips

For resolving streaming issues on your Cox Contour box:

1. Unplug the device from the power source, and wait for 1 minute, then replug. The device automatically turns on when plugged in.
2. Relaunch the Paramount+ app.

E. Xfinity Tips

To resolve streaming issues on your Xfinity device: 

• Unplug the device from the power source, and wait for 15 seconds, then replug it. The device will automatically power on when plugged in.
• Relaunch the Paramount+ app
• Clear your cache
  • Press the Xfinity button on the remote.
  • Press the right or left arrow buttons to navigate to the gear icon, then press OK to go to Settings.
  • Press the up or down buttons to go to Privacy, then press OK.
  • Go to Locally Stored Data, then press OK. You’ll see a confirmation window.

F. Chromecast Tips

For encountering troubles streaming via Chromecast, try restarting your device, follow the two ways to do this:

From the Google Home app

1. Ensure that your mobile/tablet is connected to the same Wi-Fi as your Chromecast device. 
2. Open the Google Home app. 
3. In the upper right corner of the home screen, tap Devices to see your available Chromecast devices. 
4. In the top right corner of the device, you want to reboot, tap the device card menu, then Settings. 
5. In the top right corner of the Device Settings page, tap the More button, then select Reboot.

Note: If you’re on an Android phone or tablet, then follow the below steps to restart from the Google Home app:

1. Follow the same steps 1 and 2 from above.
2. From the home screen, select the “Settings” icon.
3. Under the “General” category, tap “Rooms and Groups” to access the “Rooms” screen.
4. Under “Other Cast devices”, tap Devices (i.e. look for “1 device” or “2 devices” etc). Your available Chromecast device(s) will show.
5. Tap the device you wish to restart. 
6. In the top right corner of the device, tap the Menu icon (three vertical dots), then “Reboot” from the dropdown.

From the power source

1. Unplug the power cord from the Chromecast device.
2. Leave it unplugged for 1 minute.
3. Replug the power cord.

G. Update Your Paramount Plus app

In case you’re using an outdated version of the Paramount app, there would be a bug or incompatibility that’s creating trouble for you. Many devices update the apps on them regularly, but it’s possible that your Paramount is obsolete. 

If you’re watching on your phone, update the app on your iPhone/Android phone and if you are using a Roku, navigate to the Paramount Plus app and press the Star button. In the pop-up menu, select Check for updates and wait for Roku to update the app. 

H. Watch Paramount Plus on another device

I understand that this is not the permanent solution, but even after reaching out to Paramount customer support, if you have been asked to wait then you can surely try this suggestion. This however won’t resolve the root cause, but if it works, it can help you determine a problem with the particular app or device that was glitching. Which can help you narrow down the problem and fix it later. 

Conclusion

No matter how hard the problem is, it is definite that it will perish sooner or later. I hope the above guide has helped you identify the type of problem, and fix it with the steps mentioned. I curate every such guide in a manner that anyone reading once understands and then applies easily to get results quickly, any of your suggestions/feedbacks are always welcomed.

Frequently Asked Questions