How To Cancel Zalora Order | Follow These Simple Steps

Zalora features for globally known brands like Nike, Adidas, Mango, and many others, along with exclusive collaborations and in-house labels might have appealed to you to order something from them but you later decided to cancel your order and are now confused. For your relaxation, Zalora’s orders can be canceled and you can cancel them by using different methods. Online shopping has made many things easy, but when some complications arise like returning, cancellations, exchanges, or refunds, most of the users tend to be confused. 

It’s mainly because they don’t either understand the returns and canceling policies or just are amazed at product images and don’t read descriptions and reviews. When most e-commerce have comprehensive return and cancellation policies, you are still stuck with Zalora cancellation, had you paid attention while ordering, all the hassle happening now would have been saved. No worries, I will still help you in knowing your chances for cancellation and refund.  

I have designed this guide to let you know and understand the simple methods of canceling Zalora orders but before that, you will have to understand the terms and cancellation policies of Zalora which I have listed below. How early you are canceling your order, actually defines what would be the consequences like cancelation fees, refunds, or denial of the cancellation request, let’s start and understand how you could cancel your Zalora order. 

Can I Cancel Zalora’s Order Anytime?

Order cancellation with Zalora is possible as long as the item(s) in your order is not yet packed. However as per the Zalora policies, once the item(s) in your order is packed, they will not be able to accommodate any cancellation requests. Know what are the terms and options you have to cancel your order;

• At the point of delivery, you can simply inform the rider that you won’t accept the order as you have changed your mind, and simply refuse to accept the parcel. This as per the experts is the best option suiting mostly the case where you have opted to pay via cash on delivery or if your item is in the category of non-returnable or non-exchangeable.
• Another option is to at the point of delivery you could accept the parcel and then later raise a request for a return and refund or for an exchange as outlined here. Before you do this, make sure that your items aren’t on the list of non-returnable and non-exchangeable items..

• If your order is prepaid, your refund will be processed by Zaora within the next 1 working day after you have canceled or when the order parcel has arrived at the Zalora warehouse in case you have rejected the delivery or opted for a return. From there, you will have to wait for the refund time frames which are to the maximum of 3 working days in order for the refunded payment to reflect in your account.
• However, if you have paid for your order via online banking, Zalora’s system will automatically initiate the refund to you via store credit. You may reach out to the Zalora customer service team if you need to cash out your store credit after processing.
• If after the product is delivered you are not completely satisfied with your purchase, Zalora allows you to return the Product within thirty (30) days of receipt. The Product must not be used, product tags in the original shall not be tampered with, and the product shall be only in the original brand packaging. Understand that this policy applies only to those products that are not under the category of non-refundable brands/items provided on Zalora’s platform.

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How To Cancel the Zalora Order?

Canceling a Zalora order mainly depends on the order’s status. Below I have mentioned simple and easy methods which you can apply to cancel. Let’s start by understanding every method one by one broken down in simple steps;

How To Cancel the Zalora Order Via Website?

To cancel your Zalora order from the website, follow the steps below;

1. Log in to Your Account
   • Go to the Zalora website and log in with the email and password registered with your account.

2. Go to Your Orders
   • Click on “My Account” and then select “My Orders” to view your recent orders.

3. Select the Order to Cancel
   • Scroll down or filter the date to find the order you want to cancel and check its status. If the order is still in the processing stage, you will see an option to “Cancel Order” next to it.

4. Cancel the Order
   • Click the “Cancel Order” button and follow the onscreen prompts to confirm the cancellation.

5. Receive Confirmation
   • You should receive a confirmation email once your order is successfully canceled. Save this email for future reference.

How To Cancel the Zalora Order Via Zalora App?

You can cancel your Zalora order from their app, understand the steps below;

1. Open the Zalora App
   • Launch the Zalora app on your mobile device.

2. Access Your Orders
   • Tap on the “My Account” icon ( in the bottom right corner) and select “Orders” to see your order history.

3. Cancel the Order
   • Find the order you are looking to cancel, and if it is still in processing, tap on “Cancel Order”.

4. Confirm Cancellation:
   • Follow the on-screen instructions and completely confirm the cancellation. A confirmation in-app notification will appear along with an email sent to you once the cancellation is successful.

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How To Cancel A Zalora Order By Phone?

Another easy process that also provides the chance for direct communication is by calling Zalora customer support;

1. Find Zalora Customer Service Contact Information

Before you make the call, locate the correct phone number for Zalora customer service in your region. Zalora operates in many different countries, so the customer service number could vary and depends on your location.

• Visit the Zalora Website: Scroll down to the bottom of the homepage and click on the Contact Us link. This section will show you the relevant contact details.
• Regional Support: Look for the specific customer support number for your region. For instance, if you’re in Singapore, Zalora’s customer service number is most likely to be different from someone in Malaysia or the Philippines.

2. Call the Customer Service Number

Once you have determined the correct number for your region, make the call.

• Prepare for the Call: Have all your order details ready which is mostly the information like your order number, email address associated with the order, and any other relevant details (e.g., shipping address).
• Follow the Automated Prompts: You will encounter an automated or IVR system on the phone that will guide you through options. Listen carefully and choose the suitable option for order status, inquiries or order cancellations.
• Speak to a Representative: After navigating through the phone prompts, you will get connected to a live customer service agent.

3. Provide Order Details and Request Cancellation

Once you get connected to a customer service representative, mention your wish to cancel your order with them. Below is what you should provide and ask;

• Explain the Reason for Cancellation: It always helps to explain why you need to cancel the order. Common reasons might include changing your mind about the product or item, ordering the wrong size, or finding a different item.
• Give Your Order Number: The most significant piece of information is your order ID or your order number. This will allow the representative to locate your order quickly in their system. Your order ID is displayed in front of your order in My Orders under the order history or could also be found in the confirmation email that you have received after you have placed the order.
• Confirm the Order Status: The representative will then check the status of the order you are requesting to cancel and see whether it can still be canceled. If your order is still in the processing stage (not yet shipped), they should be able to cancel it immediately, but if the order has been shipped already, won’t allow cancellations.

4. Confirm Cancellation and Ask for Confirmation

After the representative confirms that your order can be canceled;

• Confirm the Cancellation: Ask them for a quick cancellation of your order. They will process the cancellation on their end, and then ask for confirmation when the cancellation has been completed.
• Ask for a Cancellation Confirmation: It’s always important to ask for a confirmation email or reference number along with checking the order status in your order history in the app, while you are still on call.

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How To Cancel Zalora Order Already Shipped?

If your Zalora order has been shipped already, cancellation is no longer possible. However, you can return the item once it arrives;

1. Wait for Delivery
   • Once your package arrives, make sure you do not open or use the item and quickly raise the return request.

2. Initiate a Return
   • Go to the Zalora website or app, log into your account, and go to “My Orders”.
   • Find the order concerned and select the “Return” option.
3. Choose Return Method
   • Follow the on-screen instructions on how to return the item. Zalora normally offers options like returning via courier pickup or dropping it off at a Zalora partner location.

4. Get a Refund
   • After you have returned the item and it’s inspected, Zalora will then process your refund based on the payment method you have used for the order. Refunds usually take 3-5 business days to process.

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Conclusion

Shopping from ecommerce is easy, and quick and provides millions of options and varieties of several items. While it’s not always the case, many of the users are hardly aware of even the simple processes like cancellations, returns, and exchanges. I have also noticed a few people who mostly order wrongly and after they receive the product, they will accuse the platform of deceiving them, but they actually have failed to understand that items are mostly different from what they appear in images and they must have to read the description, seller policies, and platform terms. 

Frequently Asked Questions?