How To Cancel Walgreens Pickup Order

You might have opened the Walgreens app while asleep and have ordered without checking the prescription refill or have ordered something similar. Walgreens allows cancellations on pickup orders, but how early you are requesting for cancellation will define the whole scenario of what will happen afterward. You might have rushed directly to the store to request cancellation, but if you are on this page, it means you are away and can’t even have someone ask to pick up your order, I understand and will help you out.

Walgreens is one of the largest and a famous pharmacy and retail chains in America which primarily operates as a pharmacy and healthcare provider offering a variety of everyday products including health and wellness items, beauty products, groceries, and household essentials. If you have ordered something and are now unable to pick or have ordered something that you don’t exactly need, let’s cancel your pick-up order with Walgreens.

I have formed this guide to help you understand your chances of cancellation and what methods are currently offered by Walgreens to cancel your pick-up order with them. There are a few important terms from Walgreens listed below, which will provide you a knack of how and when you can cancel your pick-up order and what would be the possible outcomes. 

Can I Cancel the Walgreens Pickup Order Anytime?

Yes, you tap the cancel button anytime for the pickup order on Walgreens, let’s understand some important factors below;

• You must act quickly, especially if your order is already prepared or nearing its pickup time. After an order is prepared for pickup, it will be typically held for a certain period (usually 72 hours). After this period, your order is automatically canceled reducing your trust for not showing up without any notification. 
• Prepaid Orders: If your order is prepaid, cancellations normally in this case result in an automatic refund, which mostly takes 3-5 business days to process, but this can vary depending on your original payment method.
• Order for the prescription and certain products mostly have different cancellation terms and policies. If your order includes prescriptions or pharmacy items, the cancellation would definitely be different. While the regular item’s order could be canceled easily, prescription cancellations will require the intervention of the pharmacy staff.

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How To Cancel Walgreens Pickup Order?

There are a few simple ways to cancel your order, make sure you understand the process for every method explained below correctly and then only apply to avoid any complications, hassle, and surprise charges. I have explained every method differently broken down in  simple easy steps;

How To Cancel Walgreens Pickup Order by Calling?

Contacting Walgreens customer service is efficient and helpful if you have encountered any issues, more specifically if your order is already processed but hasn’t been picked up yet. The customer service team could provide assistance  by manually canceling your order if it’s still eligible for cancellation, understand the process below;

1. Walgreens Customer Service Phone Number

• Walgreens’ customer service number is 1-877-250-5823, available 24/7 for your convenience.

2. Prepare Your Order Information

• Before calling, prepare the following details ready
  • Order Number: This you can find in the confirmation email you have received after placing the order or by logging into your Walgreens account and checking your order history.
  • Email Address: The email registered with your Walgreens account.
  • Pickup Location: The Walgreens store where you were supposed to pick up the order.
  • Items Ordered: It would help them to understand if the items have any specific questions about them (pharma items).

3. Call Customer Service

• Dial 1-877-250-5823 follow the automated prompts and then wait to get connected to a live customer service representative.

4. Explain the Situation

• Once connected, clearly explain your concern to cancel your pickup order. Make sure that you mention;
  • The order number.
  • The category of order, is in pickup.
  • The reason for the cancellation, as it helps to explain briefly if it involves a mistake or change of mind.

5. The Representative Checks Order Status

• The customer service representative will track the status of your order;
  • In case your order is still in the processing stage or is ready for pickup but hasn’t been collected, they might be able to cancel it for you.

6. Confirm Cancellation

• In case the representative approves the order canceled request, ask the representative for confirmation of the cancellation.
• You will also receive a confirmation email that your order has been canceled.
• If your order is prepaid, inquire about the refund process, and the details on how long it might take for the funds to be returned to your payment method.

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How To Cancel a Walgreens Pickup Order via the Walgreens App?

If you are using the Walgreens app, you could also cancel from there;

1. Open the Walgreens App
   • Launch the Walgreens mobile app on your device.

2. Go to Your Orders
   • Tap on the Account icon located in the bottom-right corner of the app homepage.
   • Select “Order Status” to view all your active orders which also include your pickup orders.

3. Select the Pickup Order
   • Tap on the pickup order you want to cancel.

4. Cancel the Order
   • Check if the order is still showing in the processing stage or Ready for Pickup, in this case, you should see an option to “Cancel Order.”

5. Confirm the Cancellation
   • Tap on the “Cancel Order” button and confirm. You will receive an in-app notification that your order has been successfully canceled, and you will also receive an email confirmation.

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How To Cancel By Visiting Local Walgreens Stores?

Canceling a Walgreens pickup order by visiting the store is another option, especially if you are having issues while trying to cancel online, through the app, or by phone. Visiting the store always allows you to directly interact with store staff which makes it easier to understand and resolve any issues in real-time. 

Below is a step-by-step guide on how you could cancel a Walgreens pickup order by visiting the store;

1. Preparing Before You Visit the Store

Before you head to the Walgreens location where you scheduled your pickup, it’s important to gather all the necessary information to ensure a smooth and quick process.

What to carry;

• Order Number: Your order number is most crucial, as it will help the staff to quickly identify and locate your order in their store/system. This order ID or number is contained in the confirmation email you have received after ordering.
• Valid ID: Walgreens stores will ask for identification, it becomes more important in case the order includes prescriptions or restricted items.
• Email Confirmation: The email confirmation of your pickup order, to showing it to the staff to help them identify the order.
• Payment Information: If your order is prepaid, you must carry the credit/debit card you have used for the transaction, in case there are any questions regarding the refund.

2. Visiting the Walgreens Store

After preparing everything, follow the below steps when visiting the store to cancel your pickup order.

A. Customer Service or Pickup Counter

• When you arrive at the Walgreens store, directly go to the customer service desk or the pickup counter. If you’re new and aren’t sure, ask an associate where the pickup orders are dealt with.
• In Walgreens stores, there is a dedicated counter for online orders and pickups, while some of their stores also handle it at the main checkout counter.

B. Explain the Situation

• When you reach the pickup associate, mention your concern about a pickup order and would like to cancel it.
• Clearly explain that the order is for pickup and has not been collected yet.

3. Provide Your Order Information

• Provide the following details:
  • Order Number: The most crucial part of information. It would enable the staff to quickly find your order in the system.
  • Your Name: The name associated with the order.
  • Email Address: The email address used while placing the order.
  • Order Details: You can also mention the items contained in the order.

4. The Associate Locates the Order

• The pickup associate will check the store’s system to identify and locate your order. They will After verification will let you know if the order is still processing or ready for pickup.

5. Request Cancellation

• Request the pickup associate to cancel the order and provide i.d. They will initiate the process of cancellation directly from the system.

6. Confirm the Cancellation

• After your order is canceled, check with the pickup associate for confirmation of the cancellation.
• You should also receive a confirmation email shortly after the cancellation is processed, which serves as proof that the order has been officially canceled.

7. Refund (If Applicable)

• If your order was prepaid (i.e., paid for the items online before going to the store), check with the pickup associate how the refund process works. In most of the cases, the refund is processed automatically and returned to your original payment method (credit/debit card, PayPal, etc.).
• The refund takes 3-5 business days to reflect in your account and this depends on your bank or payment processor. Ask for an estimated time for the refund if they can’t provide you with immediate confirmation.

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Conclusion

Canceling such an order requires quick and clear communication and as soon as you connect to Walgreens, the chances become stronger for a reduced or even no cancellation fees. It’s a pickup order only, which means that you are responsible for the delivery and it’s the reason it involves less hassle to cancel because no separate delivery partner is responsible for the delivery and hence it reduces the complications to exactly understand where exactly the order is, and this also charges back to the store, even if you cancel your delivery, in ecommerce the platform will still have to pay for the delivery if it’s attempted

Frequently Asked Questions