How To Cancel Virgin Active Membership

Staying fit is a challenge but the biggest challenge is how to stay fit and which club or gym to go with. There have been numerous queries regarding the procedure for canceling the Virgin active membership. One of the finest fitness clubs is facing criticism for many reasons and members are quitting constantly. There are also some reports that those who have declined cancellation or have asked for termination have ghosted the clubs.

Virgin is known for their many amazing facilities and features, people enroll in their program which is quite expensive as compared to many similar and then quite very soon decide to leave. Here comes the complications when there are fees attached and that too with different time periods, which is many times hard for the leaving members to understand. Why is this so, is quite hard to answer, but I have answers on how you can get rid of the active program from the Virgin.

This guide will help you understand the procedures to cancel, make sure you go through the important pointers mentioned before you start to cancel. I have also mentioned ways to freeze and downgrade, in case you are not sure. Apart from this, if you still need and are actively searching for a fitness club, I have some of the best alternatives to Virgin mentioned below.

Know Before Canceling Virgin Active Membership

Before you begin to cancel your Virgin Active membership, it’s important to be aware of some key points to ensure a smooth process and avoid any unexpected fees/issues;

1. Membership Agreement Terms: Make sure to review the membership contract provided by the club to understand the specific terms and conditions pertinent to cancellations. Pay close attention to clauses about the notice period, cancellation fees, and any restrictions or other penalties.
2. Notice Period: Most of such memberships require a notice period for cancellations. This implies that you will have to inform the club 30 days in advance before your membership can be terminated. Make sure you follow this timeframe.
3. Cancellation Fees: Check if there are any fees associated with canceling your membership. Some contracts may impose a cancellation fee, especially if you are terminating the membership before the end of a commitment period.
4. Outstanding Payments: Check and make sure that all of your outstanding payments are settled before you start to cancel your membership. This includes any dues, fees, or any other charges that may be pending.
5. Confirmation: Request for a written confirmation of your cancellation requests. This documentation you might require for any future correspondence in case there are any disputes or issues later on.
6. Access to Facilities: Check your access to the club’s facilities and if you have assets with you before you file for termination. In some they might allow continued access until the end of the billing cycle or notice period, this you must check with the club.
7. Contact Information: Make a record or note of whom you interacted with and any reference numbers or emails involved in the cancellation process. This will help if you need to follow up or if there are any issues.

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Is The Virgin Active Membership Plans?

Virgin Active offers a great variety of gym memberships to best suit different needs and budgets. Below is a breakdown of what they offer;

Types of Memberships: (Availability may vary by location)

• Club: It’s the most basic membership which offers access to the gym floor along with cardio and weight training equipment.
• Premier Select: This membership is built on the Club membership by including access to amazing group fitness classes.
• Premier: This is one of the premium memberships that provides access to all gym facilities which include group fitness classes, swimming pools, and also racquet sports facilities (like squash courts).
• Premier Youth: Another version of the Premier membership specifically designed for a younger demographic, and with a lower price point.
• Off-Peak Club: This membership provides access to the gym floor for limited hours, typically outside of peak times, but with a discounted rate.
• Youth Club: This version of the Club membership is specially designed for a younger demographic, with limited access to some facilities and a lower price point.

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Virgin Active Membership

Mainly there are two types of membership options for Virgin Active. 

• Digital Membership 
• Join A Club

Understand the table below to learn about membership plan costs.

DIGITAL MEMBERSHIP

Online Digital Membership	Online Plus Digital Membership
89 to 99 Per month	179 to 199 per month

JOIN A CLUB

Off-Peak Club	Premier/Premier Select	Collection
300 to 790 per month300 to 1050 per month	940 to 1160 per month690 to 830 per month	1670-2490 per month

Can I Cancel My Virgin Active Membership Anytime?

Yes, you can cancel your Virgin active membership. Hope you have read the above-mentioned important points and have clearly understood them to form the right decision. Remember that, if your contract’s initial commitment period has expired then you must cancel within 30 days.

During the 30-day period, you will be charged on a pro rata basis.

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Know the conditions for canceling Virgin Active

• If you are still in your initial period of membership, then you can cancel it by providing a 20 days notice period to info@virginactive.co.uk along with some cancellation fee(Virgin will tell this) before cancellation.
• For 12 monthly contract, you need to pay 2-month installments 
• For a 24-monthly contract, you need to pay 4-month installments.

How To Cancel Virgin Active Membership?

Canceling the Virgin active membership is an easy process and can be mainly done by three different ways;

• Calling
• Online
• In person

How To Cancel Virgin Active Membership Over Phone?

It’s an easy method to put forward your request. I would recommend that, before you call them, make sure you have your account information readily available. Information and details required are your membership ID, the name listed on the account, and other general information.

Follow the simple steps below to cancel your subscription over a phone call.

1. Call Virgin at 02077179000 from your registered mobile number.

2. Put forward your concern once you get connected to a representative that you wish to cancel your active membership with them.
3. Make sure you remember all your membership details or account information. Provide all the required details. 
4. Cross-Verify with the customer service agent that your membership has been canceled/processed before you finish the call. Ask for a confirmation message for your request for any future correspondence.

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How To Cancel Virgin Active Membership Online?

If you don’t feel like calling them and waiting in the queue for long, then I have another option available for you to get your job done. In this method, you can reach out to the customer service team from their website, understand below;

• Go to the Virgin Active Website.
• Navigate to the “Your Membership” tab
• Go to “Manage Membership”
• Click on “Cancel Membership”
• Check your email for the confirmation message

Cancel Snap Fitness Membership In Person 

Face to face conversation provides an opportunity to clear all your doubts quickly and ask as many questions as possible. You can also visit your closest Virgin club and put forward the cancelation request, follow the steps below to guide you through the procedure;

1. Draft a detailed letter that clearly mentions your intention to cancel.
2. Mention in the subject line “Cancel membership”. This ensures that request is next forwarded to the concerned department for quick procession.
3. Mention your concern about canceling and also support it with a simple and valid reason. Include important details like your name, billing address, membership details, etc. 
4. Submit this letter to the closest Virgin gym. 
5. Check for any correspondence in the next couple of days in your email and proceed as outlined.
6. As this is an offline process, you must also ask the front desk staff when will your membership get terminated and also about the cancellation fee if there is any. 
7. You must also ask for an acknowledgment receipt for your cancellation request.

Can You Freeze Your Virgin Active Membership?

Yes, you can freeze your membership with Virgin, in case of some injury, or sickness or also if you are going for long vacations. Instead of canceling you have the option to freeze your membership and can save your money effectively. Virgin allows you to freeze or pause your membership for 1 to 6 months in a one-year cycle. Make sure that whatever reason you provide for freezing, you have valid documents to support that. Understand the process below;

1. Draft a detailed letter that describes your decision to freeze Virgin active membership.
2. Mention in the subject line “Freeze Membership”. This will ensure that request is next forwarded to the concerned department for quick procession.
3. Mention the reason for freezing and also support it with proofs (documents attached). 
4. Forget not to include important details like your name, billing address, subscription details, etc. 
5. Submit this letter to the closest Virgin gym location, 20 days before the start of the next billing period. 
6. Check for any correspondence in the next couple of days in your email and proceed as outlined.
7. As this is an offline process, you must also ask the front desk for an acknowledgment receipt for your membership freezing request.

How To Downgrade Virgin Membership?

If you feel like you are paying more and using fewer of the facilities or you don’t need that much of features, you can also downgrade the Virgin membership, understand below

Follow the simple steps below to downgrade your membership over a phone call.

1. Dial  Virgin Gym at 02077179000 from your registered mobile number.
2. Make sure you are well aware of the plan you want to switch to.
3. Put forward your concern and mention the current plan details and the one you want to switch to once you get connected to a representative.
4. Make sure you remember all your membership details or account information. Provide all the required details. 
5. Cross-Verify with the customer service agent that your membership downgrade request has been accepted and processed before you finish the call. Ask for a confirmation message for your request for any future correspondence.

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Can I Transfer My Virgin Active Membership?

Yes, you can hassle-free transfer your Virgin membership to another Virgin location under certain conditions mentioned below;

Transfer Eligibility:

• You can transfer your membership if you plan to use a different Virgin club more frequently than your current one.

Transfer Process:

• To start the transfer process, you’ll have to visit your current Virgin Gym location and speak to the club manager and understand the prerequisites.
• Most likely you’ll have to provide some proof that you’ll be using the new location more often, such as a change of address or work documentation.

Can You Get A Refund From Virgin Active?

If you have paid in advance for your membership for some months (6, 12, or 24 months) then you can submit your refund request for unused months. For example, if you take a 12 monthly membership with full payments but you have used it for only 3 months, then you can get your refund for the rest of the 9 months unused. Remember that you must inform them 20 days in advance. In another scenario, if you are canceling within 5 days of your cooling off period, then as per the Virgin policy you can get your full refund for your membership. 

Visit your Virgin Active club to request a refund, below are some simple steps to follow,

1. Gather Necessary Documents: Make sure to carry your membership agreement, identification, and any such relevant documentation (e.g., medical certificates that you might have sighted as a reason to cancel).
2. Visit the Front Desk: Go to the front desk or the member services area of your club and see the admin or the manager.
3. Explain Your Request: Inform the staff that you have processed the cancellation and now need to request a refund. Be clear about your reasons and supporting docs.
4. Fill Out Forms: Complete any required refund request forms. Check the details once again, it will ask for the cancel request reference number, check your email for that.
5. Inquire About the Process: Check about any specific steps involved in processing your refund, including the notice period, any applicable fees, and the estimated time for receiving your refund.
6. Get Confirmation: Request a written confirmation that your refund request has been submitted. This can be in the form of an email or a receipt.
7. Follow Up: Ask for a point of contact for any further follow-up and make a note of the date for when you have been informed regarding the status of your refund.
8. Keep Records: Make sure to keep all the documentation safe and confirmation for your records for any future correspondence.

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Alternatives To Virgin Active

If you don’t feel like Virgin Club is good for you or it doesn’t suit your needs or for any other reason you are unhappy with services, you have many options always. Some of them are listed below

• Planet Fitness: Popularly Known as the “Judgement Free Zone,” Planet Fitness offers some extremely affordable membership programs with limited amenities but a wide range of cardio and strength training equipment. They’re also famous for their “lunk alarm” that goes off when weights are slammed which caters to a more casual gym-going experience.
• Anytime Fitness: Another budget-friendly option is Anytime Fitness which boasts 24/7 access at most of their locations, which can be a major perk for those who usually have busy schedules. Their equipment selection is some terms might be more limited than some of their competitors, but it covers the basics for cardio, strength training, and circuit workouts greatly.

• LA Fitness: This one is another widely known gym chain that offers a wider range of equipment and amenities as compared to Virgin which includes swimming pools, basketball courts, and racquetball courts. Along with all this LA has a larger selection of group fitness classes which are included in some membership plans. However, when it comes to money, LA Fitness memberships are relatively more expensive than Virgin.
• Life Time Fitness: If you’re someone who loves being pampered and looking for a premium gym experience with top-of-the-line equipment, extensive group fitness classes, and luxurious amenities like locker rooms, steam rooms, and pools then Life Time Fitness is a strong contender and can be your next club. Consider their memberships which are generally the most expensive on this list and then form a decision.

Conclusion

Check your needs first and what type of workout routine your body needs and then accordingly go for the club. Many clubs and gyms roll out lucrative offers and discounts for the new joiners and persuade them to join their clubs, but if you closely understand that it’s actually something you need or not for what you are paying then you will better spend the money. Otherwise, after the offer ends, the costs are raised and become unaffordable also with features or facilities being limited, to avoid all this conflict, check your needs with the club you are going to join.

Frequently Asked Questions