How To Cancel Village Gym Membership

How To Cancel Village Gym Membership | Cancel With These Steps

Every fitness center in the UK has been claiming to be the most advanced on the planet, with amenities that are exclusive and limited. But then I don’t understand why my every-third cancellation guide is on a fitness club or gym. It’s Village Gym’s turn now and when I was researching about it, I found various threads on Reddit and Quora and most of them were regarding how to cancel Village Gym membership. There were a few speculations and many of the members after applying them as a canceling method were yelling at each other that they were still being charged. I am your savior.

Village Fitness in Aiken, South Carolina provides a full-service gym experience with group classes, and personal training, along with amenities such as a heated saltwater pool and spa services. The gym also features a variety of classes like Zumba, Pilates, and Spin, catering to several fitness needs. If this is so, then why are you canceling? Maybe it’s far from where you live, there are budget constraints, ​you don’t like the amenities, or maybe you are looking for some other better option.

Whatever the reason, this guide will unbiasedly help you to cancel your membership with Village Gym by applying the simple methods explained in quick and easy steps. While you cancel, there are a few important factors that you must understand and be aware of and all of them are listed in this guide also. Later, after canceling if you need another option to suit your fitness and health needs best, I have mentioned a few options towards the end of this guide.

Can I Cancel my Village Gym Membership Anytime?

Yes, you can cancel, make sure you know what happens next and what could be the possible fees and charges you might have to incur, by reading the factors listed below;

  • If you have decided to cancel your Village membership within 10 days of your start date then it will incur a cost, either of the joining fee or £15, in case there has been no joining fee applied.
  • After the first 10 days, you can cancel your membership as per the terms and conditions mentioned in your membership agreement.
  • After you have completed your initial commitment period then a 90-day paid notice must be given to avoid fees and cancellation charges. Under this scenario, the one-month memberships are excluded as they cannot be canceled.
  • If your membership is on a monthly rolling basis, you will be asked to give 90 days paid notice and this 90-day notice period starts on the day when you submit a valid termination request and is accepted. (For instance: if you requested for membership termination on 03 April, your membership will terminate on 02 July). 
  • If you have joined a Results membership, then in this case you will have to notify them in the month prior to your last month, (they will assume that your commitment period is not extended due to any freeze periods in between) if you do not wish to continue your membership contract after your initial commitment period is completed. 
  • If you do not notify your local Village gym, your membership will then continue on a flexible basis, and remember that all flexible memberships need a 90-day paid notice period. 
  • If you have paid in advance for your membership term, it will then end automatically on the end date mentioned in your welcome email. You will be contacted by Village Gym in the month before your end date to intimate and discuss your renewal options.
  • Cancellation terms for Platinum VWorks members are different and will require a 2-month cancellation term, to be certain of this see the terms of your Platinum VWorks membership for more detailed information.
  • In case of any discrepancy or overlapping of terms found between the Platinum VWorks membership and the Leisure membership terms and conditions, then as per the company policy, the terms of the Platinum VWorks membership will continue or take precedence.

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How To Cancel Village Gym Membership?

If you have understood the terms and policies mentioned above, it is simple and like canceling any such membership, there are a few methods to do that like calling, emailing or visiting your local Village gym center, I have mentioned every method individually below broken down in simple steps.

How To Cancel Village Gym Membership Via Calling?

The first method is to cancel by calling the Village customer support team and you can do this from the comfort of your home, understand the steps below;

Call Village Gym Customer Service

  • Dial the Phone Number
    Use the number +44 192 537 7535 to contact Village Gym’s customer service. This line is only for member services and cancellations.

Timing

  • Call During Business Hours
    They are available Mon – Fri 9 am to 7 pm, and are closed on Sat & Sun and on bank holidays, make sure that you are calling only within Village Gym customer service hours.

Talk to a Representative

  • Navigate the Automated Menu
    After you have dialed the number, you will be received by an automated phone system. Carefully listen to all the options and the available menu and then select the one related to management or cancellations.
  • Speak Clearly
    Once connected with a customer service representative, clearly state that you need to cancel your Village gym membership. Discuss and understand the cancellation process and any other requirements they may have.

Provide Account Information

  • Prepare Your Details
    Before you make the call, gather all necessary information to ensure the process is smooth and quick:
    • Account Number: Have your Village gym membership I.D. ready for quick reference.
    • Personal Information: All your personal details like your full name, registered email, and your billing/postal address for verification.

Verification Process

  • Identity Verification
    The representative will most likely ask you to verify your identity by answering some security questions or providing additional details related to your Village gym account.

Confirm Cancellation and Documentation

  • Request Confirmation
    After you have submitted your cancellation request, ask the representative for a confirmation which must include the effective date of the cancellation and whether any further actions you are required to take.
  • Obtain Written Confirmation
    Request a written confirmation of the cancellation via email or postal mail. This documentation shall serve as proof that your Village gym membership has been canceled/closed. It should include:
    • Effective Date: The date when your account will officially be terminated.
    • Confirmation Number: A unique reference number for your cancellation request.
    • Any Refunds: Information about any refunds due for remaining balances.

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How To Cancel Village Gym Membership Via Email? 

How To Cancel Village Gym Membership

Canceling your Village gym membership is another method to communicate which has its own benefits like it ensures a clear, documented request. Below are the detailed steps below to follow;

Draft Your Cancellation Email

  • Subject Line:
    Use a clear subject line to make your request easily identifiable, like;
    “Request for Account Cancellation”
  • Email Body:
    Begin with a polite salutation:
    “Dear Village gym Customer Service Team,”
    In the email body, include all essential information and details to help Village gym identify your account and process the request;
    • Full Name: Your name as it appears on your Village membership account.
    • Membership I.D: The Village membership i.d you want to cancel.
    • Date of Birth: Your date of birth for verification.
    • Address: Your current billing address on file.
    • Email Address: The email address registered to your Village gym account.
    • Phone Number: Contact number registered with them.

Mention Reason for Cancellation

  • Mention a clear reason for your membership cancellation request, this helps in clear communication and speeding up the process. Some common reasons are that you are moving away or you have another option decided.

Request Confirmation of Cancellation

  • Request written confirmation that your Village gym membership cancellation request has been submitted and put into process. Mention them to include the effective date of the cancellation and any details on refunds or remaining balances, if you are eligible.

Send the Email

  • To: Send the email to memberservices@village-hotels.com.
  • Attachment: Remember to attach all relevant documents, like a copy of your ID or any identification that might be required for verification.

Follow Up

  • Check for Confirmation: Ensure that you follow up in case you do not receive a written confirmation of your cancellation request within a reasonable timeframe. 

Monitor Your Bank Account

  • Bank Statements: After you have canceled your Village Gym membership, monitor your bank or credit card statements and make sure that no further payments are processed as this will help you confirm that the account has been fully closed and no charges are pending.

Document Everything

  • Save Copies: Save a copy of your email request and any confirmation emails for future correspondence as proof that the cancellation request was made and processed.

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How To Cancel Village Gym Membership By Visiting Local Club Location?

Canceling a Village gym membership by visiting the club is another option. Visiting the club always allows direct interaction which makes it easier to understand and resolve any issues in real-time. 

Below is a step-by-step guide on how you could cancel a Village gym membership by visiting the club;

Preparing Before You Visit the Club

Before you head to the Village gym location, it’s important to gather all the necessary information to ensure a smooth and quick process.

What to carry;

  • Membership Number: Your membership number is most crucial, as it will help the staff to quickly identify and locate your details in their system. This membership ID or number is mentioned on your membership card.
  • Valid ID: The front desk staff will ask for identification, it becomes more important in case you are not visiting your usual club.
  • Email Confirmation: The email is registered with the Village gym account.
  • Payment Information: You must carry the credit/debit card you usually use for the transaction, in case there are any questions regarding the refund.

2. Visiting the Village Gym

After preparing everything, follow the below steps when visiting the club to cancel your membership.

1. Customer Service or Front desk staff

  • When you arrive at the club, directly go to the customer service desk.
  • In most of the Village gym locations, there is a dedicated counter for general queries, while some of their clubs also handle it at the main front desk.

2. Explain the Situation

  • When you reach the front desk staff, mention your concern about your membership and you would like to cancel it.

3. Provide Your Membership Information

  • Provide the following details:
    • Membership Number
    • Your Name
    • Email Address

4. The Front desk staff find your details

  • The front desk associate will check the club’s system to identify and locate your membership. They will after verification will let you know if your request could be processed along with other details, like dues and refunds..

6. Confirm the Cancellation

  • After your membership is canceled, check with the front desk associate for confirmation of the cancellation.
  • You should also receive a confirmation email shortly after the cancellation is processed, which serves as proof that your Village gym membership has been officially canceled.

7. Refund (If Applicable).

  • If eligible, ask for an estimated time for the refund if they can’t provide you with immediate confirmation.

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Alternatives To Village Gym Membership

There are of course some alternatives to Village gym membership if you have decided to move forward. Check on your budget, fitness goals, and preferred workout style and decide from the below some popular options:

  • Big Box Gyms: These large national chains offer a variety of equipment, group fitness classes, and many other amenities for quite a reasonable price.
  • Planet Fitness: Planet Fitness is another budget-friendly gym chain with a focus on free weight training and cardio equipment. They offer a limited number of group fitness classes, along with some other amenities like tanning beds and massage chairs.
  • Anytime Fitness: Anytime Fitness is popularly known for its  24-hour gym chain operations at more than 4,000 locations worldwide. Their gyms also include a variety of equipment and a moderated number of group fitness classes.
  • Boutique Fitness Studios: These are comparatively smaller studios, that offer a more specialized workout experience that primarily focuses on a particular type of fitness, such as yoga, Pilates, or barre. Boutique fitness studios can be more expensive as compared to the Village gyms because they often offer a more intimate and customized workout experience.

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Conclusion

There are various options for gyms and clubs and if you will just search within a mile or two around your location, there will be some 10 for sure. Most people select a gym because it is cheap, it’s close to their location but when it comes to amenities and support staff when particularly you are new, you feel like an abandoned one and the wrong pattern of a set of exercises or not aligning with the needs of what your body needs could be harmful.

Some also consume products to boost energy levels and also to gain muscles later which they can give shape to, but they are hardly aware of the quantity and rely on general prescriptions and then it turns out to be fatal.

Frequently Asked Questions

Can I Use My Village Membership Anywhere?

Standard Village Health and Wellness members may use the gym and pool at their nominated club. Black card members can use the facilities at any Village gym location. Some hoteCan you cancel a gym membership if you move away after?

How To Get Out Of a Village Gym Contract?

Once you have fulfilled your initial commitment period, 90 days paid notice must be given. If you pay for your membership monthly, we ask you to give 90 days paid notice, the 90 days notice period will start on the day the valid termination request is received.

How To Use Village Gym Hotel Discount?

Log in to your Member Account to access your Village Rewards. Take 20% off the price of a hotel room at any of our 33 hotels. You’ll be asked for proof of your Village Gym membership at check-in. Keep your membership card with you, as without it, you’ll be charged the full room rate.

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