How To Cancel SurveyMonkey Subscription | Cancel With These Methods

With the evolution of the digital age, SurveyMonkey and other websites have so much improved the way people collect comments and survey data. However, as we all know change is the only constant. Preferences and needs at the user’s end have also been shifted. There are so many customers who are now choosing to use other surveying services that have led to high rates of SurveyMonkey subscription cancellation. If you want to stop using SurveyMonkey and do not know how this article will provide useful instructions on how to cancel the subscription then you’re at the right place.

SurveyMonkey is a popular website for designing, disseminating, and processing survey questionnaires. It started operations in 1999 and it quickly became a reputable service among companies, organizations, and even individuals. By providing extensive solutions for insight gathering, SurveyMonkey has changed the scope of the online survey business for good and currently has an active user base of over 20 million across the world. 

It is important to understand the process and why canceling and re-subscribing to your SurveyMonkey account is important. For the most part, the platform gives an option called Auto-Renew, which works in such a way that at the end of the designated bill cycle, the subscription is renewed automatically. To cancel the usage of SurveyMonkey, this Auto-Renew feature will also have to be disabled from the settings of your account. When that is done, the subscription will not be extended as you may use the features of the subscription until the end of the billing period current at the time of turning your auto-renewal off.

If you decide that there is no way forward with us and need a guide on how to cancel your account then there is no need to worry at all as I have you covered. This article details the steps that you need to follow to prevent your Auto-Renew from taking effect, to make the process of canceling your account easy. 

How To Cancel SurveyMonkey Auto-Renew Subscription?

You may want to cancel the auto-renewal for your SurveyMonkey subscription and later want to reach the process of un-subscription. In this case, you will stop any future billing cycles. After the expiration of the present billing cycle, your subscription will not be extended and you will not be charged for anything more. To avoid any complications while canceling, it is important to adhere to the following processes without any issues:

1. First of all, you need to go to the official website of SurveyMonkey. Please log in by using your account details such as your username and password. It is important to log in with the email address that has the subscription or else you will not have access to the respective page.

2. After successfully logging in, you can check the top right corner of the page. Your account name should be there. Click for it to display a drop-down option and select “My Account.” Here is the area where all the information regarding the accounts and their settings can be accessed.

3. Find the account settings and click on the Billing Details tab. Here, you can also find the auto-renewal features among other payment and subscription details.

4. While in the Billing Details section, find the Billing Profile section. Within that profile, you can easily find the Auto-Renewal subsection. This is the setting that manages the auto-renewal of the subscription.

5. There will be a similar link or button to modify the settings next to the Auto-Renew settings. Go ahead and click on this link to effect the cancellation.

6. The rest of the instructions are simple and will be executed without trouble. This is done to disable the automatic renewal feature and prevent your subscription from being renewed for the following period.

By following these steps will help you perform these steps and enjoy these functionalities up to the end of your current bill.

Also, read How to Cancel Plusnet Broadband | Follow These Methods To Cancel

How Can You Handle Special SurveyMonkey Cancelation Cases?

Canceling a SurveyMonkey Auto-Renew Subscription usually proves to be quite simple but there are always exceptions. You may find that the Auto-Renew option does not appear within your account settings at all. Let’s take a closer look at some special cases which require a more special approach for cancellation.

Sales-Assisted Accounts:

If you have taken a paid plan from SurveyMonkey’s sales then you won’t be able to cancel your subscription through the account settings. To cancel your subscription with SurveyMonkey, you need to get in touch with the SurveyMonkey team. They help users handle their accounts and finalize cancellations. All you are supposed to do is get in touch with them via the support channel you use to resolve this issue.

Unpaid Invoices:

An unpaid invoice may block access to the Auto-Renew option. In that case, there will be a need to pay for arrears and then move to the Contact Us page on the SurveyMonkey website to request account cancellation. Always pay attention to resolving billing issues immediately to ensure a quick process.

HIPAA-Enabled Accounts:

For users with accounts that are HIPAA-enabled, the situation is a little bit different. When your account is suspended, SurveyMonkey provides you with an option to renew it during the BAA period. Once you do not renew within that duration, your account and all the data it stores will be permanently deleted after the suspension period. In this situation, speed and preserving your rights on time are important.

iOS App Accounts

If you signed up through the iOS app, you will need to cancel by managing it directly on the same iOS device where you bought the subscription as the billing system would be through Apple. You need to go through your Apple ID settings to find and cancel the subscription.

Knowing these special cases means you’ll be notified of how to cancel your SurveyMonkey subscription regardless of the case.

Also, read How To Cancel LifeLock | Follow These Simple Steps To Cancel

How To Cancel SurveyMonkey Subscription Via iOS?

If you signed up using a third-party service say the Apple App Store or Google Play Store, then you need to cancel your subscription there. These are outside services that handle billing and subscriptions, so they’re not something SurveyMonkey Subscription can cancel for you. This simply means only you control any changes to your subscription. If you are an iPhone user and purchased your SurveyMonkey Subscription through your iPhone, then canceling the subscription is quite easy. You need to follow the steps that are mentioned below: 

1. On your iPhone, open the Settings app. This is the place where all the settings of your device can be managed, including all the subscriptions effectively. 
2. Now tap on your name. Your name will be typically placed at the very top of the Settings menu. Tapping on it will open Apple ID settings, which includes the majority of the setting options.
3. Then, you will see an option in the Apple ID settings that says, “Subscriptions” You can tap on that to manage all your active and expired subscriptions related to your Apple ID. 
4. From the list of subscribed applications find the option “SurveyMonkey Subscription” Tap on it to open your SurveyMonkey details.
5. Under the SurveyMonkey Subscription details, you will find the option that says “Cancel Subscription.” You can tap on it to move with the cancellation of your subscription.

By following all these aforementioned steps you will be able to easily manage and cancel your SurveyMonkey Subscription right from your iPhone. This will make sure that your subscription is canceled. By following all these aforementioned steps you will be able to easily manage and cancel your SurveyMonkey Subscription right from your iPhone. This will make sure that your subscription is canceled effectively and you will not incur any charges for this service. This is one of the best ways to end your subscription through the Apple ecosystem. 

Benefits:

1. You can cancel the membership at any point in time right from your iPhone settings.
2. If you are cancelling the membership through the iPhone then it makes sure that all your active subscriptions remain connected to your Apple account.
3. You also get the benefit of push notification which will let you know the cancellation of your subscription status.
4. The easy user interface is what makes it easy to manage your subscription within the iPhone.
5. In this, you have no trouble calling the customer care representative as you can do it all by yourself in the iPhone settings.

Also, read How To Cancel Duolingo Plus | Follow These Methods To Cancel

How to Remove a SurveyMonkey Account Connected to Third-Party Platforms?

In case you have joined your SurveyMonkey account by some other means than the usual, for example, Google, Facebook, LinkedIn, or Microsoft, then some of the steps will be required to completely delete it and It is not difficult. Please follow the rest of the instructions below to help in successfully deleting your account.

1. First of all, you need to visit the official website of SurveyMonkey and log into the account using either a Google, Facebook, LinkedIn, or Microsoft account. In this way, the system will be able to identify an already-created account that is linked with the external service.

2. Once that’s taken care of, you need to find your email or your username which is typically located at the top right part of your screen once you are logged in. Click on it and from the drop-down menu and click on My Account to go to your settings on account management.

3. After the account deletion, we look for the bottom page as usual. Just above the bottom of the page, there will be the option Permanently Delete Account. Clicking this option will begin the deletion process. It will later try and provide some useful guidance about what the deletion of an account means. It includes the loss of all data or the very essence of the software.

4. You need to carefully read the information given to you. For what will be deleted due to your request, check all boxes and click Next. After that, SurveyMonkey will prompt you to confirm the request to delete your account.

5. SurveyMonkey will send an account deletion confirmation code to your email address. Go to the email account and open the email, then retrieve the code. Go back to SurveyMonkey, put in the code, and hit Delete Account to wrap up the process.

To sum up, your SurveyMonkey account will be deleted along with each single piece of information that is associated with the account.

Also, read How To Cancel Google Fiber | Cancel Easily With These Steps

Final Thoughts

Cancelling a SurveyMonkey subscription or account should not be hectic for anyone. At this stage, you should have some idea of how to tackle this matter by yourself with the help of the straightforward guidelines provided on this site. Whether it is stopping the auto-renewal of your membership which is on as unwanted or just wanting to do away with your account, all these processes are simple and do not involve a lot of exhaustion.

Otherwise, for very rare instances that a specialized account or technical issues could hinder the progress of a subscription, the SurveyMonkey team can be reached out to for assistance at any time. There is also the provision for such out-of-the-norm help. With this manual, it is you who gets to decide what to do and how to go about it.

Frequently Asked Questions