How To Cancel Shopify Subscription | A Complete Guide

Shopify has helped many around the globe to set up their businesses online and widen their reach, but there are many who can’t sustain for long to wait for results or have found other options and need to cancel their Shopify subscription. The process is actually easy and simple, but what happens during the process and how your domain and seller account get impacted after you withdraw from Shopify is something you must take care of unless you have decided to completely give up.

Your data which you have gathered from the hard work of years lies in your account which is crucial for you to keep running your ecommerce, and this is not all, what if you registered the domain with Shopify only, have you thought that after you cancel your domain will also be discontinued and the traffic which you have maintained and your online presence will also perish. How you would be canceling without any negative impact on your ecommerce, is what this guide brings for you.

This guide has been designed to help you understand a few simple methods to cancel your Shopify subscription and understand how you could cancel in a manner to smoothly transmits your data and everything related to your Shopify account. If you have thought of switching, I have some options mentioned for you below.

Can I Cancel A Shopify Subscription Anytime?

You can, but read below, to make yourself aware;

• After you have deactivated a store, any pending Shopify Payments payouts will still be sent to the bank account on file, based on your preferred payout methods. However, in case any payouts fail, then you won’t be allowed to troubleshoot the issue or even change your payout settings or schedule, as your access to your Shopify admin will be denied. You’ll then have to reactivate your store and then only you can make any Shopify payment settings modifications or troubleshoot failed payouts. 
• When you close your Shopify account, it won’t automatically cancel any apps from third-party providers you might have subscribed to. If you need to, you will have to cancel each subscription to avoid any unexpected charges on your credit card after you’ve deactivated your Shopify admin. 
• Regarding your website’s custom domain, then it’s possible to transfer it to a new similar service provider, as long as you have bought it via Shopify. But, if you had purchased it via a third-party provider, you can then use your Shopify admin to remove your custom domain from the store before you begin to cancel your account. It’s critical and failing to do this would result in the permanent forfeiture of your domain and it will be listed as “unavailable” on the Shopify domain checker, implying that you’ll not be able to use it anywhere else. 
• You won’t be able to create a new online store with the same myshopify.com domain but can create a new store that is branded under the same name, but your myshopify.com domain will remain unique to each store. For instance, if you deactivate a store named as Very Good Things and that had the URL very-good-things.myshopify.com. In case you decide to create another store, then you can still name it Very Good Things, but you won’t be able to use the URL very-good-things.myshopify.com. 
• In case you’ve bought a theme, then make sure you download a backup of your theme. Themes are licensed only to the store you originally bought it for, but you can try contacting Shopify support and ask for the license transferred to another Shopify store you own.
• In case you’re also using a Shopify financial product (like Shopify Balance, Shopify Capital, or Shopify Credit), then canceling your Shopify store subscription will also impact your ability to access and use those products.
• In case you also sell gift cards, then you would be required to resolve outstanding cards. You can easily export your store’s gift card CSV file containing the information that you require later to resolve any outstanding cards.
• In case you sell products with different purchase options (like subscriptions or pre-orders), then you also have to resolve outstanding orders beforehand. 
• Chargebacks can still be issued by a cardholder even if you have canceled your Shopify store subscription, but you won’t be able to submit any additional evidence through the Shopify admin in case of a chargeback.
• After canceling your store, if you are planning to transfer your domain to a new platform, then be aware that Shopify’s HTTP Strict Transfer Security (HSTS) policy will remain in effect on your domain for 90 days after you cancel your Shopify subscription which helps to ensure the safety of the data and the information of your business and your customers. 
• After you have canceled and are transferring your domain to such a platform that doesn’t use HTTPS, then for the next 90 days, an error message will be displayed in the browser when someone attempts to visit your domain, the error message will state that the site is untrusted or the certificate is invalid. You shall try waiting for a 90-day period, or consider transferring your domain to a platform that supports HTTPS.
• Ensure that you have turned off auto-renewal for your custom domain on your registrar’s website to avoid any unexpected charges and also delete your credit card information under the payments settings section. 
• If after canceling you continue to receive invoices, then it must be due to a third party invoicing you (like for an app or domain), or a chargeback. In particular, if it’s a Shopify invoice, then you may have another store that’s incurring charges.
• While canceling your Shopify store subscription, make sure you store your data in the future. You must export your store data to have a copy of all crucial information which includes;

1. Billing history
2. Customer data
3. Discount and gift card codes
4. Financial data
5. Order data

• You can easily download all this information from Shopify, Go to “Products” in your Shopify account, then “All Products.”
• Choose all your products and click “Export.”
• Pick “All products” and the format you like (CSV is common).
• Click “Export Product,” and all info will be emailed to you.

Also, read How To Cancel NFL Sunday Ticket | Follow These Steps

How To Cancel Shopify Subscription?

You can cancel your Shopify subscription in a few different ways I have explained below. After you have canceled you’ll receive an email confirming that your store’s deactivated. You can still re-open your store or view your past bills and all your store’s information is guaranteed by Shopify for 2 years which would allow you to re-open your store anytime without rebuilding.

How To Cancel Shopify Subscription On Website?

Let’s start with the first method to cancel a Shopify subscription from the website;

Step 1: Access the Shopify Admin Panel

• Log in to your Shopify account with your email and password.
• Click on the store name from the dropdown menu in the top left corner and select “Dashboard” to go to your admin panel.

Step 2: Select Subscription Option

• Once you are in the “Plan” section, click on “Manage plan.”
• Check and view your current subscription details and pricing.

Step 3: Proceed With Subscription Cancellation

• Click “Pause or cancel subscription” on your Shopify account.
• Decide if you want to take a break (pause) or completely close your store for good (cancel).

Step 4: Provide a Reason for Cancellation

If canceling, Shopify will ask why you’re closing up shop. Pick the reason from the dropdown that best fits you.

Step 5: Confirm the Deletion

• Double-check everything. Remember that closing your account is permanent.
• Click “Cancel subscription and close store” confirm and finish.

Also, read How To Cancel Hastings Direct Insurance Policy

How To Cancel Shopify Subscription From iOS?

You can also cancel your subscription from the Shopify app on your iPhone/iPad, by following the simple steps mentioned below;

• Open the Shopify app on your iPhone and ensure that you are logged in as the store owner (only the store owner has the required permissions to deactivate the store).
• If you are not logged in, enter your store owner email address and password linked to your Shopify account.

Access the Settings

• Once logged in, tap on the “… (More)” icon located in the bottom-right corner of the screen.
• A menu with various options will appear.

Navigate to Settings

• In the More menu, tap on Settings to open and view the store’s settings section. Here, you would be able to manage everything from billing to plan details.

Select “Plan”

• In the Settings menu, search for the “Plan” option by scrolling down and tap on it. This will bring up all details about your current Shopify subscription which includes the option to make changes to your current plan, pause your store, or deactivate it.

Deactivate the Store

• Scroll down to find the option labeled “Deactivate store”. Tap on it.
• You will be asked to confirm your decision that you wish to deactivate your store. Deactivation means your store will no longer be visible online, and you won’t be charged for the renewal and subscription.

Select a Reason for Deactivation

• Shopify will prompt you to select a reason for deactivating your store from a list of options.
• Choose the reason that best suits your situation (e.g., “Not enough sales,” “Switching to another platform,” or “Temporary closure”).

Add an Optional Comment

• If you want to provide feedback or additional details, there is an optional comments field.
• This step is optional, but leaving a comment might help Shopify to improve their service or follow up with help.

Tap Save

• After you have selected a reason and optionally added a comment, tap Save to proceed.

9. Enter Your Password

• For security purposes, Shopify will again ask you to enter your password to confirm that you are the owner and authorized to cancel the subscription or deactivate the store.
• Enter your password and tap Save again to confirm.

Also, read How To Cancel A Wowcher Order | Follow These Steps

How To Cancel Shopify Subscription On Android?

Below are the simple steps if you are using Shopify app on your Android device;

Log in to the Shopify App

• Open the Shopify app on your mobile device.
• Make sure you are logged in as the store owner as only the store owner has the necessary permissions for cancellations and deactivations.
• If you aren’t, enter your Shopify store owner account credentials (email and password).

Access the Main Menu (☰)

• Once logged in, tap on the “☰” (Hamburger icon) in the top-left corner of your screen. This will open the main menu which includes the options for managing your store.

Navigate to Settings

• In the side menu bar that opens, scroll down to find settings and tap on it.
• The settings section is where you can manage several aspects of your store, like billing, payments, plans, and many other store configurations.

Select “Plan”

• Within the Settings menu, tap on the “Plan” option. You will be taken to another page which will show details about your current Shopify subscription which also includes options to pause, change, or deactivate your store.

Deactivate the Store

• Scroll down and tap on “Deactivate store”. This will start the process of deactivating your Shopify store.
• By deactivating, your store will go offline, and you will no longer be billed for your subscription.

Select a Reason for Deactivation

• Shopify will prompt you to select a reason for deactivating your store. Select an option from the list that best suits your reason for deactivating.
• This step is not mandatory, but providing feedback might help Shopify improve its services or offer solutions.

Tap the Checkmark (✓) to Save

• After you have selected your reason, tap the checkmark (✓) icon to save your selection and proceed with the cancellation/deactivation process.

Enter Your Password

• For security purposes, Shopify will now again ask you to re-enter your password to confirm that you, as the store owner, are authorizing the deactivation.
• After entering your password, tap the checkmark (✓) again to finalize the process.

Also, read How To Cancel Con Edison Service | Follow These Simple Steps

Alternatives To Shopify Subscription

If you need alternatives to Shopify for building and managing your online store, there are various platforms that offer comparable features, each with its own strengths depending on your specific needs. Below are some of the top alternatives, I have shortlisted;

WooCommerce

• Best for: WordPress users
• Pros
  • Free plugin for WordPress
  • Great flexibility to customize with themes and plugins
  • No transaction fees (except payment gateway fees)
  • Full control over the hosting and setup

• Cons
  • Needs some technical knowledge for managing hosting, security, and updates
  • Can become expensive with premium plugins and themes

BigCommerce

• Best for: Large or growing businesses
• Pros
  • No transaction fees on all plans
  • Built-in features such as multi-currency, B2B functionality, and SEO tools
  • Suits mainly large-scale businesses
  • Strong integration with social media and marketplaces like Amazon and eBay

• Cons:
  • Pricing tiers are based on your sales volume, so costs can fluctuate as your business grows
  • Limited design options as relative to some competitors

Wix eCommerce

• Best for: Small businesses and beginners
• Pros
  • Easy and simple drag-and-drop website builder
  • Affordable pricing plans
  • Comprehensive templates to build stores quickly
  • Includes hosting and free SSL
• Cons
  • Limited scalability and low flexibility for large businesses
  • Transaction fees unless using Wix Payments

Squarespace

• Best for: Creatives and comparatively small businesses with a primary focus on design
• Pros
  • Beautiful options for templates and design capabilities
  • Built-in tools for SEO and analytics
  • Integrated eCommerce features which include payment gateways and inventory management
  • Ideal for brands that are visually driven like artists or photographers

• Cons:
  • Fewer third-party app integrations as compared to Shopify
  • Not as feature-rich for advanced eCommerce needs

Also, read How To Cancel Walgreens Pickup Order

Conclusion

Opening an online store is a challenge in itself, while we look at many, it seems so easy and happens quickly, but in the background, it takes time and effort to bring that domain page to that spot. Platforms like Shopify are here for you to help you in that section while you focus on inventory and listings. It is a great integration of technology with demand and supply. When you receive an item ordered from Amazon, remember that it has come a long way and efforts of highly industry experts have made that possible.

Frequently Asked Questions