How To Cancel PureGym Membership | Follow These Easy Steps

A recent survey conducted in the U.K. and U.S. has revealed that most of the fitness clubs in these two nations are seeing a decline and there are more than 75% of their members who aren’t lasting to clubs for more than 3-4 months. It seems like you are in that percentage only and that’s why we are looking for ways to cancel PureGym membership. Although, there are many others on Reddit and Quora who are saying that even after canceling their Pure Gym membership, they are still being charged, one reason I could find behind this, is canceling by following the wrong methods.

Most people while canceling their services, just simply stop the auto debit option on their credit or debit card, and later when it’s resumed, all the pending charges due for services like Pure Gym will be deducted all at once within no time. Until or unless you don’t exactly reach out to your service provider and request them to cancel your services via a formal channel, remember that as per the agreed terms, your card will keep on being charged, you change a card is another trick.

PureGym is a popular gym chain in the UK known for its flexible membership options, affordability, and accessibility. To get rid of this popular service, this guide will help you understand a few simple and easy methods by which you can cancel your membership with Pure Gym. There are a few policies and terms on canceling as outlined by Pure Gym, to let you know about them, I have listed them below for you to understand. After you have canceled because of any reason, and if you still need fitness club options for yourself, I have mentioned some of the best alternatives to Pure Gym below.

Can I Cancel my PureGym Membership Anytime?

Yes, you can cancel your Pure Gym membership, go through the below-mentioned terms and canceling policies as outlined by Pure Gym and determine when you shall cancel exactly;

• Make sure that you begin to cancel your membership at least 4 working days before your next payment is due to make sure no further payments are charged. After that process is completed by applying any of the methods mentioned below, your membership will end the day before your next payment day.

• Make sure you duly check your contract for the specific notice period that might be required to cancel. This will help you understand when exactly you’ll need to submit your cancellation request with enough time for it to take effect before your next billing cycle. 
• You can also terminate your membership by canceling your direct debit agreement via your bank, but again make sure that you are doing this at least 4 working days before your next payment is due to ensure no further payments are charged. This is a method in urgent cases, and post this make sure you cancel with the club also. 
• At the time you request to cancel your Pure Gym membership, if your payment for the next renewal has already been charged or requested through your bank then your cancellation request membership will be submitted but your membership will remain active for next month and will end on the next payment due date only, with no further payments being charged. 
• In case you have a fixed-term membership, you will then have to get in touch with Pure Gym’s member services team who can guide you for further guidelines and also can inform you about the refund provisions in your case. The amount to be refunded will be determined by how long your membership has been active. 
• If you have a corporate membership, then you will have to cancel by informing the third party who has set it up or purchased it for you (usually your employer).

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How To Cancel PureGym Membership?

To proceed with your decision to cancel your PureGym membership, understanding the cancellation process and the particular steps is essential to ensure a hassle-free experience. Whether you’re switching to a different fitness plan or simply need to take a break from your gym routine, knowing the steps involved will help you avoid unexpected charges and complications. In the below section, I will discuss the different processes and procedures for cancellation, one by one.

How To Cancel PureGym Membership From Website?

If you are looking for ways to cancel your PureGym membership from the website, you can do so easily through the Member’s Area of their website. Follow the below-mentioned straightforward steps to ensure a smooth cancellation process;

Log In to Your Member’s Area

1. Visit the PureGym Website: Open your web browser and go to the PureGym official website.
2. Access the Member’s Area: Click on the Login button, usually found in the top-right corner of the website homepage.
3. Enter Your Credentials: Feed in your email address and password linked with your PureGym account. In case it’s been long and you’ve forgotten your password, click the forgot password button and follow the prompts to reset it.

Manage Your Gym Pass

1. Locate ‘Your Gym Pass’ Tile: Once logged in, navigate to your dashboard where you’ll see the ‘Your Gym Pass’ tile. This section includes information about your membership status.
2. Select ‘Manage’: Click on the ‘Manage’ button linked with the ‘Your Gym Pass’ tile. You will be taken to a new page with options regarding your membership.
3. Choose ‘Freeze or Cancel Your Membership’: From the management options, choose ‘Freeze or Cancel Your Membership’. This section will show you all the necessary options for cancellation.

Follow Cancellation Instructions

1. Review the Information: You will be now presented with information regarding your membership which includes any terms and conditions associated with cancellation. Read thoroughly all these terms to understand the implications of canceling your Pure gym membership.
2. Follow the On-Screen Prompts: Proceed by following the on-screen prompts and instructions to complete your cancellation. This mainly involves confirming your decision and also providing feedback on why you are canceling.
3. Confirmation: After you have completed the process, you will then receive a confirmation notification on the website. Moreover, you will also receive an email confirming the cancellation of your membership.

Also, read How To Cancel Hum Nutrition Subscription

How To Cancel Pure Gym Membership via Phone?

If you prefer to cancel your Pure Gym membership by phone, contacting Pure Gym’s customer service is a straightforward way to handle the cancellation. Below is how you can do that;

Steps:

• Locate the Phone Number
  • You can call Pure Gym customer support at +44 844 477 0005
• Call During Business Hours
  • Make sure to call during the gym’s or customer service operating hours which are  Monday – Friday, 8 AM-6 PM CS to ensure you are being assisted as desired. These hours are typically listed on their website.

• Provide Membership Details
  • After you get connected, let the customer service representative know that you would like to cancel your membership. They will most likely ask for;
    • Your full name
    • Membership ID number
    • The email address linked to your account.

• Provide the Reason for Cancellation
  • The representative might ask why you’re canceling. Make sure you provide a valid reason (e.g., relocating, financial reasons, or dissatisfaction) as this would help expedite the process.

• Request Confirmation
  • Ask for a written confirmation for your cancellation request, whether via email or a reference number for your records, it’s important as this will ensure that your cancellation request has been submitted and processed successfully.

• Monitor Your Bank Account
  • After you have canceled, keep an eye on your bank account to make sure that no additional charges are processed post your request.

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How To Cancel Pure Gym Membership In-Person?

Canceling a Pure Gym membership by visiting the club is another option. Visiting the club always allows you to directly interact with store staff which makes it easier to understand and resolve any issues in real-time. 

Below is a step-by-step guide on how you could cancel a Pure Gym membership by visiting the club;

Preparing Before You Visit the Club

Before you head to the Pure gym location, it’s important to gather all the necessary information to ensure a smooth and quick process.

What to carry;

• Membership Number: Your membership number is most crucial, as it will help the staff to quickly identify and locate your details in their store/system. This membership ID or number is mentioned on your membership card.
• Valid ID: Pure Gym front desk staff will ask for identification, it becomes more important in case you are not visiting your usual club.
• Email Confirmation: The email is registered with Pure Gym.
• Payment Information: You must carry the credit/debit card you usually use for the transaction, in case there are any questions regarding the refund.

2. Visiting the Pure Gym club

After preparing everything, follow the below steps when visiting the club to cancel your membership.

1. Customer Service or Front desk staff

• When you arrive at the club, directly go to the customer service desk. If you’re new and aren’t sure, ask an associate where the floor manager is available.
• In most of the Pure Gym locations, there is a dedicated counter for walk-in customers for several queries, while some of their clubs also handle it at the main front desk.

2. Explain the Situation

• When you reach the front desk staff, mention your concern about your membership and you would like to cancel it.

3. Provide Your Membership Information

• Provide the following details:
  • Membership Number
  • Your Name
  • Email Address

4. The Front desk staff find your details

• The front desk associate will check the club’s system to identify and locate your membership. They will after verification let you know if your request can be processed along with other details, like dues and refunds.

6. Confirm the Cancellation

• After your membership is canceled, check with the front desk associate for confirmation of the cancellation.
• You should also receive a confirmation email shortly after the cancellation is processed, which serves as proof that your Pure Gym membership has been officially canceled.

7. Refund (If Applicable).

• If eligible, the refund takes 3-5 business days to reflect in your account and this depends on your bank or payment processor. Ask for an estimated time for the refund if they can’t provide you with immediate confirmation.

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How To Cancel Pure Gym Membership via Email?

If you need to cancel your Pure Gym membership via email, below are the detailed steps that will ensure that your request is processed effectively;

Draft Your Cancellation Email

Subject Line

• Use a clear and concise subject line
  • “Request for Policy Cancellation”

Email Body

• Start with a polite salutation, such as:
  • “Dear Pure Gym Customer Service Team,”
• Include all crucial details to identify your membership. These must be contained in the body of the email:
  • Full Name: Your name that appears on the membership agreement.
  • Membership Number
  • Billing Address
  • Email Address
  • Phone Number

• Mention Reason for Cancellation
  • Providing a reason is helpful in speeding up the process. 

• Request confirmation of the cancellation.

Send the Email

• To: Send your email to the address member.services@puregym.com.
• Attachment: Attach any documents(membership ID copy) or identification that you believe is needed for verification.

Follow Up

• Check for Confirmation: Make sure that you have received written confirmation for your membership cancellation request. Along with some information on final adjustments on any refunds or for final payments.

Monitor Your Accounts

• Bank Statements: After you have canceled, make sure to monitor your bank statements or credit card transactions to check if any further payments are processed.

Document Everything

• Save the copies of all email correspondence which includes the cancellation request and any confirmation emails, for your records.

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Alternatives To Pure Gym

Every human is different and the needs and preferences also vary from human to human. Maybe if your friend is good with Pure Gym and you want to change. Glance over the below-mentioned alternatives to the Pure Gym;

• Planet Fitness: Popularly Known as the “Judgement Free Zone,” Planet Fitness offers some extremely affordable membership programs with limited amenities but a wide range of cardio and strength training equipment. They’re also famous for their “lunk alarm” that goes off when weights are slammed which caters to a more casual gym-going experience.
• Anytime Fitness: Another budget-friendly option is Anytime Fitness which boasts 24/7 access at most of their locations, which can be a major perk for those who usually have busy schedules. Their equipment selection is some terms might be more limited than some of their competitors, but it covers the basics for cardio, strength training, and circuit workouts greatly.
• LA Fitness: This one is another widely known gym chain that offers a wider range of equipment and amenities as compared to Retro Fitness which includes swimming pools, basketball courts, and racquetball courts. Along with all this LA has a larger selection of group fitness classes which are included in some membership plans. However, when it comes to money, LA Fitness memberships are relatively more expensive than Pure Gym.
• Life Time Fitness: If you’re someone who loves being pampered and looking for a premium gym experience with top-of-the-line equipment, extensive group fitness classes, and luxurious amenities like locker rooms, steam rooms, and pools then Life Time Fitness is a strong contender and can be your next club. Consider their memberships which are generally the most expensive on this list and then form a decision.

Conclusion

There are thousands of options in every nation for fitness clubs and everyone has their pros and cons. While you try to select one for your fitness needs, you must consider various factors like timing, location, amenities offered and what are the training assistance options in case you are relatively new, as pulling out a wrong set of exercises or loads could cause fatal damage.

I hope this guide has helped you to understand simple, easy, and quick methods to cancel your membership with Pure Gym. I would suggest you monitor your bank accounts after your cancellation request with Pure Gym is approved for the next 3-4 months just to be sure that you are not being charged wrongly or in disguise. 

Frequently Asked Questions