How To Cancel Prodigy Membership | Cancel With These Methods

E-learning is the new normal, but the prevailing times are evident enough to tell that there is still time for the world to completely shift to e-learning and currently, it’s still considered as an alternative only and that too in bounded circumstances. The substantial decline in such services where many like you, who have bought Prodigy membership for their kid considering this would only continue after the COVID, you were wrong, and now you yourself have been saying this to you while searching for ways to cancel Prodigy membership.

Prodigy Membership is a subscription service provided by Prodigy, an educational platform that offers math games and resources for students. Many like you subscribe to these services in anticipation that your kids will learn something that is extraordinary and is not otherwise available in conventional Schools or similar institutes, but later apart from the growing addiction of kids to smartphones, no advancement is observed. 

Myth is busted, now let’s get you out of there and save money by canceling your Prodigy membership. There are a few different ways to cancel, but before you determine the one that suits you, you must understand the cancellation terms and policies as outlined by Prodigy, and for your convenience, I have explained them in easy steps below. If you are unhappy with Prodigy and canceling because of their insufficient services and need another option, then I have listed below some of the best alternatives to Prodigy. 

Can I Cancel My Prodigy Membership Anytime?

Yes you can cancel your Prodigy membership, but when you shall exactly cancel to avoid any surprise charges, you will know that by going through the below-mentioned company cancelation terms and policies;

• After your request for Prodigy membership cancellation is submitted successfully, Prodigy will close your account as soon as possible, regardless of your next renewal date as you won’t be charged for another subscription period if you cancel your subscription prior to its renewal date. 
• For all of your accounts, your access will continue for the period of time for which you have already paid. After you have canceled your Prodigy membership and your account is closed, you will not be charged any subscription fees after the expiration of your then-current subscription period. In any event, you continue to use the products and services throughout the remainder of the subscription period already paid. You will also in addition to this, be able to continue to use specific parts of the services that do not need a paid subscription. 
• If you are canceling your Prodigy contract after the merchant has started the performance of their principal obligation, the consumer must pay only;

(a) the price of the services already rendered to the consumer, calculated on the basis of the rate stipulated in the contract; and

(b) the less of the following 2 sums: $50, or a sum representing not more than 10% of the price of the services that have not been rendered to the user.

• Within 10 days following the request for cancellation of the Prodigy contract from the user, the merchant must refund the user the money they owe them. 
• A full refund of fees paid for the most recent term will be issued.
• The refund will only be issued to the original method of payment selected when you initially purchased the membership subscription. 
• If you have canceled your Prodigy membership subscription without raising any request for a refund from Prodigy via a support ticket, chat, or phone, a refund will not be issued. 
• Remember that if after the first 15 days of your most recent monthly term or 30 days of an annual term have ended, a refund in any of these cases will not be granted, nor will Prodigy prorate a fee charged.

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How To Cancel Prodigy Membership?

To cancel your Prodigy membership you must be aware of the right process you need to apply. If you need to cancel your Prodigy membership, whether for Prodigy Math or Prodigy English, you can do so easily from your parent account. By understanding the right steps to proceed you can cancel your Prodigy membership and avoid any further charges. 

How To Cancel Prodigy Membership On Desktop?

The first method is to cancel your Prodig membership from your parent account on the Prodigy website. Follow the below-mentioned detailed steps to ensure a smooth cancellation process;

Access Your Parent Account

1. Visit the Prodigy Parent Portal: Open your web browser and go to the official Prodigy website. Go to the parent account as this is where you can manage your child’s account and subscriptions.
2. Log In: Enter your email address linked with your parent account. It’s important to note that you should log in with your child’s username or password. You require your own parent credentials to access the account and make changes to subscription settings.
3. Forgot Password?: If you are using your parent account after a long time and can’t remember your password, click on the “Forgot Password?” link, just below the log-in button, to reset it. Follow the on-screen instructions to recover your account access.

Navigate to the Membership Section

1. Find the Memberships Button: Now when you’ve successfully logged in, look for the Memberships button. This is typically located in the top-right corner of the screen. On the mobile interface, you will have to tap the yellow Prodigy icon to find this option.
2. Access Membership Details: Click on the Memberships button to view the subscription options available under your account.

Locate the Membership You Want to Cancel

1. Identify Your Membership: Prodigy provides memberships for both Prodigy Math and Prodigy English. Make sure you select the correct membership that you need to cancel.
2. Select Manage: Next to the membership button you need to cancel, you’ll see a Manage option. Click on this to access more details about your subscription.

Proceed to Cancel Your Membership

1. Click on Cancel: Within the Manage section, look for the cancel option and click on it to start the cancellation process.
2. Review Cancellation Information: The next page will present information regarding your cancellation. Take a moment and review all this information to be aware of what will happen next when you have canceled your account and any remaining subscription benefits.

Confirm Your Cancellation

1. Confirm Your Decision: After clicking Cancel, you’ll be again prompted to confirm your decision. This step is to make sure that you really need to proceed with the cancellation and that the lick isn’t intentional.
2. Feedback Opportunity: You will also be asked to provide feedback regarding why you are canceling your Prodigy membership. While this is optional, your input can help Prodigy improve its services. If you don’t prefer to provide feedback, simply click the option below to skip and then click confirm.
3. Final Confirmation: Select cancel a paid membership at the bottom of your screen to finalize your cancellation. You should then receive a confirmation that your Prodigy membership has been successfully canceled.

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How To Cancel Prodigy Membership Via Mobile App?

Yes, it’s another simple and quick method to cancel your Prodigy membership, below I have explained steps for both Android and iPhone separately

Android

The process for canceling a Prodigy account via app is straightforward and you can complete it in a few simple steps. Below is a more detailed process of the steps to close a Prodigy account via the app;

1. Log in to your Prodigy parent account
   • Open the Prodigy app on your smartphone or tablet.
   • Use your registered email address and password and log into your parent account (this must be the account that you use to manage your child’s Prodigy account and finances). Ensure you are only using the parent account, not the child’s login, as only parents have the authority to close the account.

2. Select ‘Account’ at the bottom of the screen
   • After logging in, you’ll find a list of navigation options at the bottom of the screen. Tap on the one labeled ‘Account’ (usually represented by a gear or settings icon). This section allows you to manage various settings related to your Prodigy profile and linked family accounts.

3. Tap ‘Family Settings’
   • In the ‘Account’ section, you’ll see a list of different settings and options for managing your account scroll down and look for and tap on ‘Family Settings’. This menu allows you to manage your family’s Prodigy setup which includes managing the child accounts linked to your parent account.

4. Scroll down and select ‘Close account’
   • In the ‘Family Settings’ section, scroll down to the bottom and you’ll find the ‘Close account’ option. Click on it to start the process to close the account. Tap on it to proceed.
   • Remember that closing the account will cancel the prepaid debit card for your child and terminate your access to all related Prodigy services.

5. Follow the on-screen instructions
   • After selecting ‘Close account’, you’ll be guided through a series of on-screen instructions and prompts. These mostly include confirmation screens asking you to confirm your decision to close the account.
   • The app while you are canceling would also remind you of any pending transactions or remaining funds that should be withdrawn before you finalize the closure. Make sure you read and follow each step carefully.
   • After you have confirmed, Prodigy will process the closure and provide any additional instructions, such as how to withdraw the remaining balances from the account or when your services will be officially terminated.

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Apple

If you’re using an iPhone, your Prodigy subscription will be then managed through Apple’s App Store. Follow the below simple steps to cancel the Prodigy subscription;

1. Open the Settings App
   • Tap the Settings icon on your home screen. The settings app is where you can manage all the system-wide settings which also include subscriptions.

2. Tap on Your Apple ID Profile
   • At the top of the Settings menu, your name and Apple ID profile picture will appear. Tap on this section and access your Apple account details.
   • In case you are not logged into your Apple ID, you’ll be first prompted to log in with your Apple ID email and password.

3. Select ‘Subscriptions’
   • Once inside your Apple ID general account page, scroll down a bit and select the ‘Subscriptions’ options. A menu will appear, showing you a list of all of your active subscriptions related to your Apple account which includes those purchased through the App Store.

4. Find Your Prodigy Subscription
   • Search through the list of subscriptions and find your Prodigy subscription. If you have subscribed to multiple services, it might take a moment to find the one you’re looking for.
   • Tap on the Prodigy subscription.

5. Cancel the Subscription
   • After you have selected your Prodigy subscription, you will see an option to ‘Cancel Subscription’.
   • Tap on this button to start the cancellation process. A prompt will then appear asking you to confirm the cancellation tap ‘Confirm’ to proceed.
   • The subscription will continue to remain active until the end of your current billing period and you will not be charged again after this subscription period ends.

6. Verify the Cancellation
   • After you have completed the cancellation, return to the subscriptions list to ensure that the Prodigy subscription displays an expiration date instead of a renewal date which implies that Prodigy your cancellation was successful.

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How To Cancel Prodigy Membership From Teachers Account?

If you’re a teacher and need to cancel your Prodigy membership for either Prodigy Math or Prodigy English, the below simple steps will guide you through the process easily. I have mentioned different processes for both desktop and mobile. Follow the below mentioned instructions to ensure a smooth cancellation.

Log In to Your Teacher Account

1. Visit the Prodigy Website: Open your preferred web browser and go to the Prodigy official website.
2. Access the Teacher Login: Click on the Login button, typically found in the upper right corner of the website homepage.
3. Enter Your Credentials: Input your username and password linked with your Teacher Account. Ensure you are using the correct login details.

Navigate to the Memberships Section

1. Find Your Profile: Once you’re logged in, look at the top-right corner of the screen. Your name should be displayed over there. Click on your name and a dropdown menu will appear.
2. Select Memberships: From the dropdown menu, click on Memberships and then you will be taken to the section where you can manage your subscription details.

Locate the Membership You Want to Cancel

1. Identify Your Membership: On the Memberships page, you will see the membership options under your account. Prodigy provides subscriptions for both Prodigy Math and Prodigy English, make sure you identify the correct membership you need to cancel.
2. Select Cancel Membership: Next to the membership you need to cancel, you’ll find the Cancel Membership option. Click on this and proceed as instructed on the screen.

Confirm Your Cancellation

1. Follow On-Screen Prompts: After you have selected cancel membership, the system will then guide you through a series of on-screen instructions and prompts. These prompts are designed to confirm your decision and offer any necessary information regarding the cancellation process.
2. Review Cancellation Details: Read all the displayed information presented regarding your membership status and the implications of canceling. This may include details about any remaining access or resources.
3. Finalize Cancellation: Once you’ve reviewed the information, confirm your cancellation as prompted. This typically involves clicking a final confirmation button to ensure your membership is officially canceled.

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Mobile

Being a teacher you can also cancel your Prodigy membership for Prodigy Math or Prodigy English using the mobile app, the below guide provides a clear, step-by-step process to help you through the cancellation. Follow the simple steps outlined to ensure a smooth experience.

Log In to Your Teacher Account

1. Open the Prodigy App: Launch the Prodigy app on your mobile device.
2. Access the Teacher Login: Tap on the Login button to begin the login process.
3. Enter Your Credentials: Input your username and password linked with your Teacher Account. Ensure that you use the correct login information. If you’ve forgotten your Teacher account password, click the password recovery option.

Access the Menu

1. Open the Menu: Once logged in, look for the three horizontal lines (mostly referred to as the “hamburger menu”) in the top-left corner of your screen. Tap this icon to open the navigation menu.

Navigate to Memberships

1. Select Your Email: In the appearing menus, tap on your email address and this will expand the sidebar with more options.
2. Choose Memberships: From the expanded sidebar, select the memberships options and you will be taken to the section where you can manage your subscription details.

Find the Membership You Want to Cancel

1. Identify Your Membership: On the memberships page, all the membership options associated with your account will appear. Prodigy provides subscriptions for both Prodigy Math and Prodigy English, make sure you click the correct membership that you need to cancel.
2. Select Cancel Membership: Next to the appropriate membership, you’ll be shown the cancel membership option. Tap on this to start the cancellation process.

Confirm Your Cancellation

1. Follow On-Screen Prompts: After selecting Cancel Membership, you will be guided with a series of on-screen prompts that are designed to confirm your cancellation and will also provide additional information regarding your subscription.
2. Review Cancellation Details: Read thoroughly the information presented about what will happen to your access after cancellation. This can include details about any remaining features or resources you’ll lose.
3. Finalize Cancellation: Once you’ve reviewed the information, confirm your cancellation by following the onscreen instructions and final prompts. This usually involves tapping a confirmation button to finalize the cancellation of your membership.

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Alternatives To Prodigy Membership

There are several alternatives to Prodigy and below I have shortlisted some of the best options for you, check and understand which one suits your needs;

Khan Academy

• Overview: A widely recognized, free resource that provides lessons in math, science, arts, and humanities.
• Features: Interactive exercises, instructional videos, along with personalized learning dashboards adapting students’ needs.

IXL

• Overview: A comprehensive, subscription-based platform that offers personalized learning in math, language arts, science, and social studies.
• Features: Adaptive learning technology, detailed progress reports, along with a wide range of practice questions.

Zearn

• Overview: A math-focused program curated for elementary school students, aligned with many common core standards.
• Features: Engaging lessons, hands-on activities, along with digital practice tools. Provides a free version for teachers and schools.

Mathletics

• Overview: A subscription-based platform combining engaging math activities with real-time feedback.
• Features: Interactive lessons, competitive games, along with detailed reporting for teachers.

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Conclusion 

We at thecyberarc are on a continuous endeavor to come up with such guides every day which helps our dear readers to understand the complex processes of canceling their subscriptions and memberships with various services that they don’t need. Many among you might also believe that if you cancel your direct debit for the service, then you are all free, but it’s not always right. Requesting the cancellation of services from the service provider only will enable you to cancel the services in an official manner, which only helps avoid any further charges. 

Frequently Asked Questions