How To Cancel Pearson Plus Subscription

There were some 10 such subscriptions like Pearson Plus, which I have subscribed to for my kid. It was only after I checked my credit card statement for some charges and came to know that I was still being charged when I canceled as my kid is not using them and is back to conventional schooling because after we were out of the COVID era. Have you also subscribed to Pearson Plus back then and now need to cancel because you forgot earlier, they won’t forget as they have only auto-renewal features and you will be charged until you cancel. 

Pearson Plus is a subscription service which is provided by Pearson, primarily targeting students. It’s a platform that offers digital access to Pearson’s extensive library of textbooks, and educational resources, along with many learning tools. The service is designed in a way to make educational materials more easily quickly accessible and affordable for students. Anyways many such service providers are reduced to rubbles and some are struggling. Once the world’s most valuable ed-tech Byju in 2019 had a net worth of $22 billion and now is struggling to pay bank debts along with salaries of employees pending for more than 1.5 years.

Anyways, let’s get rid of such platforms which hardly provide any knowledge apart from eye strain, I have below mentioned several ways to cancel your Pearson Plus subscription. Before you proceed, check how you have purchased the subscription, if you have availed it online directly from Pearson or from the school campus or bookstore. The original purchase method will decide on your cancellation methods and policies and terms also vary. 

Can I Cancel my Pearson Plus Subscription Anytime?

Yes, you can and you must if that’s being a load on your credit card. However, there are some conditions and terms from Pearson that will apply while you cancel, understand them below;

• If you have purchased your eTextbook from Pearson then you can cancel your subscription and get a full refund within the first 14 days of your initial 4-month term. Remember that there must be up to 1 hour after your purchase for your subscription to be eligible for a refund. 
• In case you have purchased your eTextbook at a bookstore, you can also then cancel your subscription for a full refund, make sure that you return the access code to your campus store within the first 14 days of your subscription term.
• Non-redeemed codes: If you haven’t yet redeemed the code, you must then visit or contact the bookstore with original proof of purchase for a refund or return. 
• Redeemed codes: If you’ve already redeemed the offered access code, refunds might be denied by the bookstore. In this scenario, our experts suggest you contact Pearson’s customer support for assistance with access issues and check if they can offer any help.

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How To Cancel Pearson Plus Subscription?

To cancel your Pearson Plus subscription, you will have to follow the methods and their steps which depend on how you initially have subscribed to Pearson plus, whether through the Pearson website or via some third-party app store (e.g., Google Play or Apple’s App Store). Pearson offers access to digital textbooks and study tools, and the process for cancellation could vary slightly depending on the platform you’re using.

How To Cancel Pearson Plus Subscription From Website?

If you are sure that you have subscribed directly through the Pearson Plus website, you can then cancel your subscription by following the below-mentioned steps;

1. Go to the Pearson Plus Website
   • Visit the Pearson Plus website and click the log-in section.
2. Sign In to Your Pearson Account
   • Log in to your Pearson account using the credentials (email and password) that you have earlier used while signing up for the subscription.

3. Access the Subscription Settings
   • After you are logged in, go to your Account Settings and click the Manage Subscriptions section. This is where you can view your subscription details, including billing information and renewal dates.

4. Select “Cancel Subscription”
   • Scroll down and click the option for billing and subscription to cancel your subscription. Click on the “Cancel Subscription” button and proceed as prompted.

5. Confirm the Cancellation
   • A confirmation message will appear asking you to confirm your cancellation. Follow the on-screen prompts and instructions and complete the process. Remember that your access to Pearson Plus content will remain active until the end of your current billing cycle.

6. Receive Confirmation
   • After you have canceled successfully, you should receive an email that confirms the cancellation of your subscription. Make sure to save this confirmation for any future correspondence.

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How To Cancel Pearson Plus Through the Apple App Store (iOS)?

It’s for those who have subscribed to Pearson Plus through an iOS device (iPhone or iPad). Below are the simple steps explained to cancel your subscription through Apple’s App Store;

1. Open Settings on Your iPhone/iPad
   • Go to the Settings app on your iPhone or iPad.
     
2. Tap Your Name/Apple ID at the Top
   • Tap your name/profile icon at the top of the settings menu to access your Apple ID settings.

3. Tap on “Subscriptions”
   • In the Apple ID menu, tap on subscriptions. A list of all your active and expired subscriptions linked to your Apple ID will appear.

4. Locate the Pearson Plus Subscription
   • Scroll down and search for the Pearson Plus subscription in your list of active subscriptions.
5. Tap “Cancel Subscription”
   • Tap on Cancel Subscription and follow the simple on-screen prompts and instructions to complete and confirm the cancellation.

6. Confirmation Email
   • After you have canceled, Apple will send a confirmation email for your cancellation request. 

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How To Cancel Pearson Plus Through Google Play Store (Android)?

It’s for those who have subscribed to Pearson Plus via the Google Play Store on an Android device. Understand and apply the simple steps below  to cancel your subscription through your Google Play account.

1. Open the Google Play Store
   • Open the Google Play Store app on your Android device.

2. Tap the Profile Icon
   • Located on the top-right corner, tap your profile icon and the account menu will open.

3. Select “Payments & Subscriptions”
   • From the list of options in the menu, select Payments & Subscriptions.

4. Tap on “Subscriptions”
   • Next, tap Subscriptions to view your active subscriptions.

5. Locate the Pearson Plus Subscription
   • Search for Pearson Plus in the list of your active subscriptions.

6. Tap “Cancel Subscription”
   • Tap on Cancel Subscription and follow the simple instructions and prompts to confirm the cancellation.

7. Receive Confirmation:
   • Google Play will share a receipt of the cancellation request via email after the cancellation is processed. 

How To Cancel Pearson Plus Through Email?

If you purchase a Pearson plus subscription directly from the Pearson website then you can directly email Pearson’s customer support and request the cancellation;

1. Compose an Email
   • Pearson’s customer service email id is help@pearson.com (or the support email relevant to your region, which you can search under the contact us section on the Pearson website).

2. Provide Necessary Details
   • In the email body you must include the following details;
     • Full name
     • Email address registered with the subscription
     • Subscription type (monthly or annual)
     • Subscription reference number or transaction ID
     • Reason for cancellation (optional, but can help expedite the process)

3. Request Cancellation
   • Clearly mention that you need to cancel your Pearson Plus subscription and confirm that you will not be charged for the upcoming billing cycle.

4. Wait for Confirmation
   • Pearson’s customer support team most likely respond with confirmation of your cancellation within 3 business days. Make sure you follow up in case there is a delay and you do not receive a response, especially if you’re renewal date is quite close.

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How To Cancel Pearson Plus Subscription Via Calling?

To cancel a Pearson Plus subscription for an eTextbook by calling Pearson directly is easy. How  you would reach to their customer service, understand the detailed guide on how to do it effectively;

1. Pearson Customer Service Number

Pearson has different phone numbers and it depends on your region and the type of service or product (e.g., Pearson Plus, eTextbooks, MyLab, or Mastering). You can find the correct number by visiting Pearson’s official website by;

• Visit the Pearson Support Page select your product or service and search for the relevant contact information based on your location.

Below I have provided some general Pearson customer support numbers, but make sure you confirm the most accurate number for your region:

• USA/Canada: 1-800-677-6337 (8 AM to 8 PM EST)
• UK: 0345 630 1111
• Australia: 1300 473 277

2. Prepare the Necessary Information

Before you call Pearson, collect the following information to make sure the process goes smoothly;

1. Account Information
   • The email address registered with your Pearson Plus account or eTextbook purchase.
   • Your username, for the user account.

2. Order Details
   • If you have purchased the eTextbook or subscription from a bookstore, make sure that your receipt or order number is readily available.
   • If you have subscribed via Pearson Plus, note your subscription details, like the start date and type (monthly or annual).

3. Access Code Information (If Applicable)
   • If you purchased an eTextbook via an access code, make sure that the access code and proof of purchase are right in front of you.

4. Cancellation Reason
   • Explain why you want to cancel (e.g., no longer needed, accidental purchase, technical issues).

3. Call Pearson Customer Support

After the necessary details are gathered, follow the below steps

1. Dial the Pearson Support Number
   • Call the number specific to your region or product.

2. Follow the Automated Prompts
   • Depending on the phone system, you will be received by an IVR and you will have to navigate through some automated prompts. Pay attention while listening to options related to billing, subscriptions, or technical support and select the right one suiting your situation.

3. Speak to a Customer Service Representative
   • Once you get connected, mention that you want to cancel your Pearson Plus subscription and also request for a refund for your eTextbook.
   • Provide all of your account information and any purchase details which the representative requests.

4. Confirm Cancellation and Request a Refund (If Applicable)
   • Confirm that you do not want the subscription to be renewed, and also request for a confirmation email or reference number.
   • While requesting a refund for an eTextbook, explain the situation (e.g., if you haven’t redeemed the access code yet or are experiencing issues). Understand the terms on if you’re eligible for a refund.

4. Get Confirmation

Before you end the call, make sure you;

• Ask for confirmation that your Pearson plus subscription has been canceled or a refund has been processed.
• Request a reference or case number for your request to cancel, which you could use for follow-up.

How To Cancel Pearson Plus via Payment Method (Credit Card or PayPal)?

If you’re struggling to cancel your subscription through Pearson’s platforms or contacting customer support, alternatively you can meanwhile stop the automatic renewal via your payment method. This would prevent Pearson billing from being charged to you for future billing cycles, understand the steps below;

1. Check Your Payment Statements
   • Identify whether Pearson is charging you directly via your credit card, debit card, or your PayPal account.

2. Log in to Your Payment Method Account
   • For credit or debit cards, log into your online banking account, and for PayPal, log into your PayPal account.

3. Stop Recurring Payments
   • In your payment account, go to the e-mandates for recurring payments related to Pearson Plus and select the option to cancel or stop recurring payments.

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How To Cancel Pearson Plus Subscription From The Bookstore?

It’s for those who have purchased a Pearson eTextbook at a bookstore. Understand that the cancellation and the refund process is quite different from canceling a direct subscription like Pearson Plus. Bookstores on campuses mostly handle refunds and returns depending on their own policies, understand the steps below for proceeding in your situation;

1. Understanding Your Purchase:

Buying a Pearson eTextbook via a bookstore, usually means you either have;

• Purchased an access code for the eTextbook.
• Purchased a digital access card that provides you a code for redeeming the textbook on Pearson’s platform (such as MyLab, Mastering, or Revel). 
• The bookstore itself is normally responsible for handling the refund or return for such purchases. 

Step 1: Review the Bookstore’s Return Policy

• Check your concerned bookstore’s return policy. Most bookstores (which includes college bookstores or retailers like Barnes & Noble) have a return or refund policy that mostly is applicable to physical and digital materials, but it mostly varies and depends upon whether the code has been redeemed.
• Return time window: Bookstores normally have a certain return window for the digital products which is in the range of 14 to 30 days from the date of purchase, provided that the access code has not been redeemed yet.

Step 2: Confirm if the Access Code Has Been Redeemed

• If you are sure that you haven’t yet used or redeemed the access code, it becomes quite easier to request a refund from the bookstore.
• Non-redeemed codes: If you haven’t yet used the code, the bookstore must process a return, provided you’re still in the refund period.
• Redeemed codes: If you’ve already redeemed the provided code on Pearson’s platform, then most of the bookstores won’t issue a refund. In such scenarios, your last resort is to contact Pearson’s customer support.

Step 3: Visit or Contact the Bookstore

• In-Person Purchase: If you purchased the eTextbook from a physical store, bring your receipt and the unopened access code card (or proof of purchase) to the store and request that you return or cancel the purchase.
• Online Purchase: If the bookstore is only online, visit the official website, find their customer service and email or call them with your order details for requesting cancellation and request a refund.

While you connect to the bookstore, make sure you remember to;

• Be clear and specific if you’ve used the access code or not.
• Mention the clear reason for requesting the cancellation, like no longer requiring the eTextbook or mistakenly purchasing it.

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How Do Pearson Plus Subscriptions Refunds work?

• You can get a full refund if you are canceling within the first 14 days of your subscription term and it takes up to 10 days for your refund amount to be applied back to your credit card or PayPal account.
• If you purchased a Pearson plus subscription from your PayPal account then, your refund will be issued by PayPal.
• If you used Apple Pay for purchasing then your refund will be issued to your Apple payment card. 
• For purchases made from a bookstore, after returning your access code to the campus store, ask the store for the refund process.

Conclusion

Checking your credit card bills regularly is quite important these days. Most of such service providers experienced a huge surge in their services in the COVID period and they assumed that now they are going to dominate and lead the education sector their way, and levied customers with obligatory policies like auto renewal and that too with high rates. Many have reported difficulties in canceling Pearson plus like subscriptions or delays in refunds and renewals taking place even after the cancellation. Make sure you follow up after the said time for the cancellation request to be processed and completed.

Frequently Asked Questions?