How To Cancel Mercari Order

Mercari is known for connecting buyers and sellers directly. It happens many times that you click on some random item and make an offer, just to check, but it gets accepted and then you look for ways to cancel the order with Mercari. Another scenario is sometimes you find the same item from some other buyer on Mercari but at a lower price, and you will rush to cancel the one you ordered earlier.

Mercari is not Amazon or Walmart, they don’t actually handle any returns, payments, and orders, they just connect the buyers and sellers. As a buyer, you have all the time to converse and form a decision and as a seller, no one is forcing you to sell your items at some specific cost. Considering this, the cancellation process is a bit tricky and takes time.

This guide will help you understand the ways to cancel the order from Mercari as a buyer and as a seller. Before you start with the cancellation make sure you go through the important pointers mentioned below, this will ensure that you conduct the cancellation rightly and smoothly. Now, let’s quickly begin before the Mercari return window closes.

Know Before Canceling Mercari Order

I have formed a list of some important pointers that you must read, understand, and remember while you conduct the process to cancel your order on Mercari, read below;

• In the case of the shipped order, the seller might have to confirm the cancellation.
• The tracking information for the same doesn’t show on the Mercari website sometimes. If the seller doesn’t confirm the cancellation, wait until the order is canceled automatically.
• Buyers can request to cancel an order any time before it ships or if the tracking hasn’t been updated for 15 days
• If a seller cancels an order manually, they might receive automatic negative feedback. Inform the other member before you cancel the order to avoid any such automatic negative feedback. Try to reach a mutual agreement and then they might be able to edit or delete the feedback.
• Moreover, buyers can wait until the order gets canceled automatically and avoid canceling it themselves.
• After an order cancellation is complete, sellers can again press the upload item on their conversation screen to put the item on sale again.

Also, read How To Cancel Target Red Card

How Can I Cancel Mercari Order?

Canceling an order from Mercari depends on whether you’re the buyer or the seller, and what is the current stage of the order process. Understand below a breakdown for both scenarios:

Canceling Mercari Order As a Buyer:

• Before Seller Ships: If you haven’t yet received a notification that the seller has shipped the item, you can easily cancel the order directly. Understand how:
  1. Go to the My Purchases section on the Mercari app or website.
  2. Find the order you want to cancel and tap on it.
  3. Look for a “Cancel Order” or similar button.
  4. Select a reason for cancellation (optional) and confirm your request.

• After Seller Ships (with Limitations): Things get a bit tougher if the seller has already shipped your item(s). In this case, you can still request a cancellation, but it completely depends on the seller’s approval. Understand below how you can do that:
  1. Follow steps 1-3 above to access the order details.
  2. Instead of “Cancel Order,” you might see a “Request Cancellation” option.
  3. Select this option and explain the reason for you to cancel.
  4. The seller has 24 hours to respond. They can either approve or deny your cancellation request. 
  5. If the seller denies your cancellation request, it would be really unfortunate. However, you can still try to negotiate with the seller.
  6. Another option is to wait for the item to arrive and then later you can initiate a return process if the item isn’t as described.

Canceling Mercari Order As a Seller:

• Before Shipping: Being a seller you can also cancel a Mercari order at any time before you ship the item. Understand how;
  1. Go to the My Sales section on the Mercari app or website.
  2. Find the order you want to cancel and tap on it.
  3. Look for a “Cancel Order” or similar button.
  4. Select a reason for cancellation (optional) and confirm your request. It’s always advised to communicate with the buyer to explain why you’re canceling.
• After Shipping (Not Recommended): Technically, you can’t cancel an order after you’ve shipped the item. However, you can try to reach out to the buyer and explain the situation. If they agree to return the item then you can initiate a refund once you receive it back. However, this approach is not ideal and can cause complications, it’s the only option available. That’s why it’s best to avoid canceling after shipping if possible.

Also, read How To Cancel Domestic And General

What Happens If You Cancel A Mercari Order?

Mercari is a platform to facilitate the needs of both buyers and sellers and both parties can cancel orders if they wish to. However there are some consequences arising from the conditions of the platforms, read below;

Cancellation By Buyers

If your seller hasn’t yet confirmed the shipment you as a buyer can request cancellation. After this, the sellers will then decide either to accept or deny the cancellation request. If the seller agrees to the cancellation, your request will be progressed then your order will be canceled and you will be refunded as per the original payment method. On the contrary, if the seller denies the request then your request will be reversed. 

In another case scenario, if the order has already been shipped by the sellers but the package has not been tracked for 15 days then the buyers can simply cancel it hassle free.

Cancellation By Sellers

Cancellations are also many times initiated by the sellers, because of many reasons like unsuccessful attempts to ship the item. If a seller cancels a transaction after the purchase has been initiated but before the transaction is completed, Mercari will then charge a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels.

It’s always advised for sellers also to contact the buyers and persuade them of the reason behind cancellation and why you as a seller can no longer continue with the shipping. 

How To Cancel an Offer On Mercari?

Offers are every second made on Mercari to get your favorite products at your desired price. If you have made an offer, remember that you will be bound for the fulfillment and will be charged immediately as soon as the seller accepts your offer. To cancel an offer on Mercari, you will have to request the seller to cancel the offer or directly contact Mercari. Understand the scenarios for both buyers and sellers below;

Cancel Offer On Mercari Online

1. Contact Mercari to cancel your Mercari offer by clicking on the Order Status section. 

2. There would be several options related to your orders and their status, search for the request for cancellation option and click it. 

3. After this you will have to wait for 24 hours until Mercari takes up your request to the seller.

4. Even if the seller does not respond to the request within 24 hours, your order will be canceled and you will be refunded as per the original payment method. 

5. If the seller doesn’t agree, you will have to bear the consequences.  

Also, read How To Cancel FedEx Shipment?

Cancel Offer On Mercari By Contacting Seller

1. It’s completely the seller’s call to agree or disagree with your offer cancellation request. 

2. You can reach out to them and politely request to cancel your offer. You can contact the seller by sending them a message from the message box. 

How To Raise A Refund Request On Mercari As Buyer?

The refund process on Mercari is totally different from other conventional ecommerce platforms because it’s a peer-to-peer buying and selling platform. Understand below:

Raising the Refund Request (as Buyer):

1. Contact the Seller: Mercari at the initial level doesn’t directly handle refunds. You must first reach out to the seller you purchased the item from and politely request a return and refund. This can be easily done through direct messages on the Mercari website or app.
2. Reason for Return: You must be very clear and subtle about why you’d like a refund. Some Common reasons could be:
   • Item not as described
   • Damaged item
   • Wrong item received
   • Doesn’t fit (if the seller provided inaccurate measurements)
3. Negotiation: Discuss and don’t be adamant, as this is not conventional and might have to settle on a common ground with the seller. They may offer a partial refund, exchange, or full refund depending on how your discussion goes. Mercari always encourages open communication between all the buyers and sellers.

Also, read How To Cancel Gold’s Gym Membership?

Conclusion

Such platforms are really innovative, where many can sell the items they no longer need, and that too by directly interacting with the buyer. Sometimes we find some discontinued vintage items in our collections, however, some people just come in there to post random fake offers for no reason. These platforms always maintain a simple policy, but such elements pose challenges for them.

Frequently Asked Questions