How To Cancel Just Eat Order | Cancel With These Methods

Just Eat is known for filling up the hunger of many in more than 20 nations, but what if your hunger made you impatient and you ordered wrongly, can you cancel your Just Eat order, this guide will explain it. This happens many times, while we are busy with something or are dug deep in work, we order food without primary notice and later search for ways to cancel it. Sometimes, I order while on the way back home, and then suddenly I get a call from an office colleague for drinks and dinner.

Just Eat is a famous online food delivery service that connects customers with local restaurants and takeaways. They have their website and app, users can easily browse menus, place orders, and have food delivered to their doorstep. Just Eat has partnered with a wide range of restaurants that offer various cuisines, from fast food to local favorites. Well, reasons could be many for you to cancel your Just Eat order, but the question is one, can I cancel my Just Eat order if yes, then how?

Let’s start by explaining to you the simple and quick ways to cancel your Just Eat order hassle-free. There are a few conditions from Just Eat and from the different restaurants you order. As it concerns food, different restaurants have different terms depending on the order type and items. Just Eat is also strict with their order cancellations, and you must understand a few factors to cancel(if you could) to avoid conflicts regarding refunds and reordering.

Can I Cancel A Just Eat Order Anytime?

You can cancel your order with Just Eat, it’s your hunger and your money and your decision, but it’s not something that could be done anytime, understand below;

• If you have decided to cancel your order, it’s best advised to do it as soon as possible. It’s mainly because the restaurant or store you have ordered from may have already started to prepare your order, or could also have already assigned a courier for delivery.
• If you are canceling an order with just Eat, you may be charged an amount up to the full order value. It’s best to cancel as quickly as possible and as as soon as you have ordered to avoid any charges. 
• If you checked into the Just Eat platform as a guest, ensure that while canceling you’re using the same device and browser that you have earlier used to place your order. You can then follow the order cancellation process steps (mentioned below) as you would on a standard account.

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How To Cancel An Just Eat Order?

The process is easy and there are a few methods you can complete it by. It also depends upon the platform you have accessed while ordering from Just Eat, I have mentioned steps for different methods broken down into simple steps. Let’s start with each method individually.

How To Cancel Just Eat Order via App (iOS and Android)?

The most common and highly preferred method to order food is via the app, let’s below understand how you could cancel an order;

Step 1: Open the Just Eat App

1. Locate the app: Tap on the Just Eat icon to launch the app.

Step 2: Log Into Your Account

1. Ensure it’s the right account: Make sure that you are logged into the same account that you have used to place the order.

Step 3: Access the “Orders” Section

1. Go to your profile/account: Tap the Account icon, which is located at the bottom right corner of the app.
2. Find “Your Orders”: In the account section, a list of menu options will appear, scroll down and look for and tap Your Orders.

Step 4: Find the Order You Want to Cancel

1. Locate the active order: A list of all your recent orders will open up. Active orders will appear at the top, often marked as Pending, Accepted, or Preparing.
2. Tap on the order: Once you find the order you need to cancel, tap on it to view the order details.

Step 5: Cancel the Order (If Possible)

1. Look for the “Cancel Order” button: If the restaurant hasn’t yet accepted the order, you’ll find a Cancel Order button. Tap on it.
2. Confirm the cancellation: You will be asked to confirm your cancellation. Follow the simple instructions to complete the cancellation process.
3. Receive confirmation: After you’ve canceled, Just Eat will send you a confirmation via email or app notification.

Step 6: If You Can’t Cancel, Contact Customer Support

1. Navigate to Help: If a restaurant has accepted your order and it’s being prepared, you won’t see a “Cancel Order” button, go back to your profile/account section and scroll down to find Help or Support.
2. Select your current order: In the help section, now again select the order that you need to cancel.
3. Start a chat or call support: Use the in-app support chat feature and mention that you wish to cancel the order and also provide order details. Understand the process guide further.
4. Customer support handles the request: If you are early enough, customer support will assist you and reach out to the restaurant and will process the cancellation for you.

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How To Cancel Just Eat Order via Website?

You can also cancel your Just Eat order from the website, understand the simple steps below

Step 1: Open the Just Eat Website

1. Open your web browser: You can use any web browser (like Chrome, Firefox, Safari) on your device.
2. Go to the Just Eat website: Visit the official Just eat website.

Step 2: Log Into Your Just Eat Account

1. Sign in: Located in the upper-right corner of the homepage, you will see the Sign In button. Click it.
2. Enter your login details: Use the email and password linked with the Just Eat account that you have used to place the order.
3. Confirm your login: Click Log In to access your account.

Step 3: Access Your Orders

1. Click on your name or profile icon: After you are logged in successfully, you’ll see your name or account icon appearing in the upper-right corner of the screen.
2. Go to “Your Orders”: In the dropdown menu, click on Your Orders. A list of your recent and active orders will appear.

Step 4: Locate the Order to Cancel

1. Find the active order: In the “Your Orders” section, search for the order you need to cancel. It must be marked as Pending, Accepted, or Preparing if the restaurant hasn’t started preparing yet.
2. Click on the order: Click on the particular order to view more details.

Step 5: Cancel the Order (If Possible)

1. Look for the “Cancel Order” option: If the order is pending from the restaurant being accepted, you should see a Cancel Order button.
2. Cancel the order: Click the “Cancel Order” button and confirm that you want to cancel.
3. Receive confirmation: After the cancellation is processed, Just Eat will share a confirmation message, email, or website notification.

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How To Cancel Just Eat Order Via Calling Just Eat?

If the app and website don’t provide options to cancel, then the quickest of all and which provides the chance of direct communication is to call them, and understand the steps on how to reach out to Just Eat via calling;

1. Call Just Eat
   • Dial 0208 736 2000, the Just Eat customer service line (check their official website for the current number). This number is for the UK and may vary depending on your country or region.

2. Connect
   • Follow the automated prompts until you get connected to a live agent.
   • When connected to a customer representative, explain that you want to cancel your order and provide all relevant details (order number, restaurant, time of order, etc.).

3. Provide Information
   • Keep the information ready which includes the name of the restaurant and any additional details that could help expedite the process, like your order ID.
   • The agent will then check whether the restaurant has started preparing your order. If you are early and fortunate, they will initiate the cancellation on your behalf.

4. Wait for Confirmation
   • The representative will let you know after checking and will confirm the cancellation or inform you that it’s too late to cancel (for example, if the food is already set to deliver or in process or out for delivery).
   • If cancellation is successful, they will also let you know when you can expect the refund.

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How To Cancel Just Eat Order via Restaurant Directly?

Lastly, if every other way has refused, you could call and request the restaurant you have ordered from and check your luck, know the steps below;

Step 1: Find the Restaurant’s Contact Information

1. Order Confirmation Email or Notification
   • After you have placed your order, Just Eat always sends an email or app notification that confirms your order with all details. This confirmation always includes the restaurant’s name and contact information, like a phone number.

2. Access the Restaurant’s Details on the App or Website
   • If you haven’t yet received the confirmation email or notification, you can then always find the restaurant’s contact information directly within the Just Eat app or website.

• In the App

• Open the Just Eat app and go to Your Orders (located in the Account or Profile section).
• Find your active orders and tap the concerned one to see the details. The restaurant’s contact number and address is listed in this section.

• On the Website:
• Log into the Just Eat website, click on your account icon, and go to Your Orders. Select the active order to view its details and the restaurant’s contact number will be displayed.

3. Search Online (If Not Listed):
   • If the restaurant’s contact information isn’t yet updated on the order details, but shown on Just Eat, you quickly search Google by simply typing the restaurant’s name and location to find their phone number.

Step 2: Call the Restaurant

1. Make the Call
   • Call as soon as you decide to cancel the order. The sooner you call, the higher the chance of a successful cancellation.

2. Explain Your Situation
   • When the restaurant answers, explain that you have placed an order through Just Eat with them and would like to cancel it. Be clear and specific, and provide details such as:
     • Your full name (as listed on the order).
     • The order number (found in the confirmation email or your Just Eat account).
     • The time the order was placed.
     • The specific items you ordered (if necessary).

3. Ask About Cancellation Eligibility
   • The restaurant will let you know upfront whether they can cancel the order based on its current status and if they haven’t started preparing the food yet, they might be able to stop the order immediately and if the order has already ready or is out for delivery, the restaurant may decline the cancellation. However, if you are lucky, many restaurants are willing to accommodate such requests.

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Conclusion

Many apps like Just Eat partner with several of your local restaurants and eateries to provide you with the best options for ordering food. Once your order is received by the restaurant and it’s in process, it’s most likely to be declined to be canceled, the only chance is, if around the same time another similar order arrives, the restaurant might accommodate your request. After you try from the app and website and there is no option to cancel provided, rush to call Just Eat and even if they decline, then your only last resort is the restaurant you have ordered from if you can convince them.

Frequently Asked Questions