How To Cancel Instacart Order | Cancel With These Easy Methods

Instacart has been with many for fulfilling many of their grocery needs. Instacart is famous and highly in demand because of its commendable products and services offered, however even after being with the platform for several years many are still confused on how to cancel an order on Instacart. There is another section that cancels the whole order because they don’t want a single product in that order, as they have no idea on how to cancel a single item or product from their order.

Instacart is known for its online grocery delivery and pickup service that operates primarily in the United States and Canada. Users on the Instacart platform can shop for groceries and many other household items from local stores which include major supermarket chains, specialty stores, and even pharmacies. But when an item is wrongly ordered, they don’t know how to cancel it, either they will cancel the whole shipment and reorder or will wait for the delivery and then return, but that’s not an ideal practice.

I will help you with simple ways to cancel your Instacart order partially or fully. I have mentioned some of the points for you to consider before you begin to cancel the order. The process is simple, but you need to make sure that you understand and execute it correctly.

What To Know Before Canceling Instacart Order?

You can easily cancel an order for a full refund without any additional fees before a shopper begins shopping, but there are some restrictions on canceling custom orders like meal combos, catering orders, bundled holiday meals, cakes, deli sandwiches, and other deli items (ex. sliced meat and cheese) if it’s within the 24-48 hour window, depending on the retailer.

Below are some other important points to consider before canceling an Instacart order;

1. Cancellation Timing:

• Before Shopping Starts: In case you cancel the order before the shopper starts picking your items, a full refund is typically initiated.
• After Shopping Starts: In case the shopper has already begun shopping, you might then only receive a partial refund and in some cases, there won’t be any refund at all. When the delivery date approaches closer for your order, the chances of receiving a full refund are reduced.

2. Refund Policy:

• Refund Amount: The amount that will be refunded depends on the status of your order at the time when you are canceling. In case your order has been packed or is already out for delivery, the refund may be limited.
• Time Frame: Refunds mostly take a few days to process, depending on your payment method and bank.

3. Delivery Fees and Tips:

• Fees: If you are canceling after the shopper has started shopping then the delivery fees are generally not refundable.
• Tips: Any tip given through the app also might not be refunded if the shopper has already begun their job.

4. Order Modifications:

• Changing the Order: If you need to make changes and don’t want to cancel. Then, you can often modify (e.g., add or remove items) the order before the shopping process begins. This is always a better option than canceling the entire order, especially if the order is close to being shipped.

5. Customer Support:

• Assistance: If you’re still in doubt about your order status or potential refunds, try reaching out to Instacart customer support to ask for clarity. They shall also assist you with partial cancellations or other adjustments to your order.

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Can I Cancel Instacart Order Anytime?

Yes, you can cancel an Instacart order for a full refund without additional fees before a shopper begins shopping. In case the shopper has already started shopping then if you cancel your order, it may incur a cancellation fee of up to $15 and if the shopper is already out for delivery, you will be then charged the total price. To cancel an order in such a scenario invites special terms and you must contact Instacart Care.

Apart from this canceling canceling is easy and is explained in simple steps for each of the ways below;

How To Cancel Instacart Order?

The simple methods on how to cancel are individually explained below;

How To Cancel Your Entire Instacart Order

To cancel all the items in your Instacart order, do the following;

1. Open the Instacart app on your device.
2. Tap the menu icon in the upper-left corner.
3. Select Your Orders.
4. Tap the order you want to cancel.
5. Tap the More button in the upper-right corner.
6. Choose the Cancel order option.
7. Tap the Cancel Order button to confirm your choice.

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How To Remove A Single Item From Your Instacart Order?

If you have a large order with various items in it and want to take out one or two items you no longer need, then you remove the unwanted only, instead of canceling your whole order. This saves you from reordering and waiting more, which can be annoying if you urgently require items in your order;

To remove one or more items from your Instacart order, follow the simple steps;

1. Open the Instacart app on your device.
2. Tap the menu icon in the upper-left corner.
3. Select Your Orders.
4. Select the View or edit your items section.
5. Tap the item you want to remove from your order.
6. Tap the trash bin icon in the upper-right corner. Alternatively, tap the minus button for the item quantity and select 0.
7. Tap the Remove button on the right.

How To Reschedule An Order?

Instacart allows you to change your delivery date and time until a shopper begins working on your order. Remember that you can’t reschedule custom orders like meal combos, catering orders, bundled holiday meals, cakes, deli sandwiches, and other deli items (ex. sliced meat and cheese) if it’s within the 24-48 hour window, depending on the retailer. 

Below are simple steps on rescheduling an order on Instacart;

On the app

1. Tap Orders.
2. Select the order you want to reschedule.
3. Tap Help at the top of the order page.
4. Select Reschedule.
5. Select a new date/time then tap Reschedule.

On the website

1. Click Your Orders.
2. Click View order detail on the order.
3. Click Need help with something?
4. Click Reschedule.
5. Select a new date/time and Save changes.

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How To Track Instacart Order?

You can easily track your order on Instacart and can know every detail of progress from the moment your personal shopper has started finding your items until the moment it arrives at your door.

Tracking your order in progress

When your personal shopper starts to work on your order, you’ll receive a message in the Instacart app and if your notifications are enabled you’ll also receive a notification.

In the app—

1. Tap Account at the bottom of your screen.
2. Tap Orders.
3. Tap See Shopped Items to view items already found and changes like replacements and refunds.
4. You can Approve changes or choose Other options for each item.

Knowing The Instacart Order status

You can check your order status with the Instacart app or website. 

In the app

1. Tap Account at the bottom of your screen.
2. Tap Orders.
3. Tap an order to view its status

Note: Some customers might see their live order status on the app home screen.

On the website

1. At the top left, click the 3 horizontal lines.
2. Click Your orders.
3. Click on an order to view its status.

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How To Get Refund On Instacart?

If you need to return an item that you received through your Instacart order, you will have to return it to the store it was purchased from, but remember that the details of the return process will vary from store to store. 

• You’ll have to bring your digital Instacart receipt with you as well. Currently, Instacart doesn’t offer any other way to avoid going to the store if you need to return an item.
• If you want your entire Instacart order to be returned and refunded, you will have to request it within seven days after your Instacart delivery is made and after that period, you can’t request a refund. 
• Instacart requests and requires prompt notification to determine if you were charged for items you did not receive or if any items in your order were unusable (spoiled or damaged). 
• After you’re granted a refund, you will receive it in the form of Instacart account credits (which happens instantly) or a credit to your bank account (which can take up to two weeks to process). 
• After placing an Instacart order your Instacart shopper hasn’t begun shopping yet, you can cancel your order ahead of time, and you won’t be charged any fees in this scenario. 
• If you cancel your order after your Instacart shopper has begun shopping or delivering your items, you will have to call 1-888-246-7822 or email help@instacart.com, and you could be charged up to $15 as a cancellation fee.

Request a refund for grocery or other retailer orders

You will have to inform Instacart of any problems with your order within 4 days of your pickup or delivery, excluding restaurant orders, for a credit.

Refunds are generally offered for;

• Is missing items that you were charged for on the final receipt
• Contains damaged, spoiled, or otherwise unusable items

• For missing or damaged items, Instacart issues a refund or credit for your future order with the same amount you paid for an item. 
• Instacart in some cases could also issue a partial refund or credit for an item if only a portion of the item delivered is missing or damaged.
• Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won’t see refunds in your Instacart account.

You can check any Instacart credits in the Credits, promos & gift cards section of your Instacart account. Refunds are always subject to certain conditions.

Instacart Refund for Restaurant Orders

Missing refund

• Refunds mostly hit your bank or credit card account within 5-10 business days. 
• If you have requested a refund within 24 hours of delivery, you may receive a same-day refund but remember that they don’t appear as separate line items in your bank or credit card statement and instead show up as adjustments to the original charge.

For example, if your refund request is for a $50 order and you receive a same-day refund of $10 then the original $50 charge in your statement will change to $40 and in case you have received a same-day refund for the whole order total, the original charge will then disappear from your statement.

To check if you received a same-day refund;

1. Open your digital receipt.
2. Scroll to the Charges section at the bottom of your digital receipt.
   • Original Charge shows what Instacart charged after your order completed.
   • Refund for order issue shows any refunds that Instacart has processed post-order completion.
   • Total Charged reflects your final order total which includes any refunds applied after your order was completed. 
3. Review your bank or credit card statement to find out the original charge you have received.
   • In case you have received a same-day refund for your whole order total, the original charge won’t then appear in your statement. 
   • In case you have received a same-day refund for a partial order, the original charge in your statement should be the same as the total Charge from your digital receipt.

If you don’t receive a refund after 5-10 business days, contact Instacart Customer Experience for further assistance.

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Conclusion 

Shopping from online marketplaces like Instacart is always a convenient experience. The ease of putting your favorite required items to your cart and being delivered to your doorstep or even with a quick pick-up is something that again uplifts the whole shopping experience. However, there might be confusion sometimes with many features or other options, I believe this guide has really helped you to provide answers and solve doubts.

Frequently Asked Questions