How To Cancel Haven Holiday | Follow These Simple Steps

It never feels right when you are canceling your holiday, The reasons could be many, a call from the office, a flu held you down or some other emergency, but the plans you have made throughout the years are now about to be canceled. No worries, whatever can be done can also be undone, I will help you cancel your holiday with Haven. If you haven’t unpacked your bags yet thinking that it’s not possible, then start to unpack as it’s quite possible and easy.

Haven Holidays is popularly known in the UK, as a holiday company that operates holiday parks across the UK. They offer a wide range of accommodation options, including caravans, lodges, and chalets, along with several amenities and activities for families and individuals. However, you will only feel sad by reading all this, as you were quite close to all this but now you won’t be able to experience all this.

Sadly, I will be helping you out to cancel your holiday with Haven. There are two main ways provided by the company, thoroughly explained below. But before you start make sure that you go through the important know before pointers mentioned below, this will ensure that the cancellation goes smoothly.

Know Before Canceling Haven Holiday

Below are some important pointer which contains information you must know before canceling the Haven holiday;

• Check your booking confirmation and any terms and conditions that apply to your reservation.

Haven Holiday Protection

• Make sure that you have Haven Holiday Protection, which allows cancellation for specific reasons like redundancy, sickness, jury service, or death.

Cancellation Reasons Covered by Protection

• Redundancy
• Sickness
• Jury service
• Death

Time Frame for Purchasing Protection

• Must be purchased and is only available within 48 hours of booking.
• Can be added to the booking either online or via the contact center.

Costs Associated with Protection (Prior to 29th November 2023)

• £20 for five nights or less.
• £35 for six to nine nights.
• £50 for ten nights or more.

Costs Associated with Protection (From 29th November 2023)

• £22 for five nights or less.
• £38 for six to nine nights.
• £55 for ten nights or more.

Protection Costs for Touring or Camping Guests:

• £5 for one to four nights per pitch.
• £10 for five nights or more per pitch.

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Can You Cancel Your Haven Holiday?

Yes, you can cancel your Haven holiday, make sure you understand the above information and are all set to proceed further. Haven mainly offers two simple ways to cancel your holiday booked with them, the two simple methods are;

• Cancel via Calling
• Cancel via Online

We will understand the both methods below elaborated in simple steps for you to follow easily and quickly.

How To Cancel Haven Holiday?

The process is easy and can be done quickly, there are two ways and I will explain them one by one in simple steps;

Cancel Haven Holiday Online

To cancel a Haven holiday online, follow these steps:

1. Visit the Haven official website.
2. Log in to your account: Click on the “My Account” or “Login” option, which is usually located at the top right corner of the homepage. Enter your email address and password to access your account.
3. Go to ‘My Bookings’: After you have logged in, go to the “My Bookings” section. This will open up a list of your current and past bookings.
4. Select the booking to cancel: Search for the holiday booking that you wish to cancel and then click on it to view the booking details.
5. Cancel the booking: Search for the option to cancel your booking which might be labeled as “Cancel Booking” or “Request Cancellation.” 
6. Follow the simple on-screen instructions to proceed with the cancellation process.
7. Confirm cancellation: You may be displayed a message, saying the pros and cons of the cancellation, check the “I agree” box and then confirm your cancellation request. Make sure you have reviewed the cancellation policy which is always package particular.
8. Receive confirmation: After you have completed the cancellation process, check for the confirmation email you have received from Haven. Save this email for your records or future correspondence.

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Cancel Haven Holiday Via Call

You can also contact Haven customer support over the phone and request for the cancellation, this method is considered more effective as it provides the chance of one-on-one conversation and upfront and quick addressing of any doubts and queries know the procedure below; 

1. Dial Haven at 0333 202 5250 from your mobile number which you used while booking.

2. Put forward your concern once you get connected to a representative that you wish to cancel your holiday, and mention the particular name and dates.
3. They will ask you for a reason for canceling your reservation, and provide the reasons Redundancy, Sickness, Jury service, or Death, if you are faking any of this, make sure you have all supportive docs, anyways, we never recommend that.
4. Make sure you remember all your booking details, details, the package cost, dates, and account information. Provide all the required details. 
5. The cancellation is not done promptly or quickly, your request will be processed and verified for eligibility, a confirmation email or text will be sent to you then.
6. Cross-Verify with the customer service agent that your request has been processed before you finish the call and ask for the acknowledgment receipt. Ask for a confirmation message for your request for any future correspondence.

Note:- Remember that the customer service team via phone call is available only from Monday to Friday between 9 am and 7 pm, make sure you plan accordingly, if it exceeds the deadline, go cancel online then.   

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How You Can Change Your Haven Booking?

Haven does understand that people’s needs change and to address this they have some features included to change your booking. Unfortunately, making changes may cost more or may not be available. Remember that there’s also a minimum £20 admin fee for any changes you make. The simple and effective method to request any change is to call them as explained above. Remember few important points before you request to change for booking;

• Changing requests are always processed and are subject to availability.
• There will always be the administration charge.
• After the changes have been made, your booking will be repriced and will reflect the current prices and offers. 
• Prices can go up and down as per the market rates, availability, and regions.
• You can add more guests to a booking or change a name on the booking, but this will require certain identification checks and will be subject to a £20 administration charge. 
• You must remember that Haven won’t change dates from one calendar year to the next. 
• Any changes made within 56 days of the start date of your holiday will be then considered as a cancellation. Haven will then if possible try to accommodate changes to your accommodation, package or holiday dates but this will again incur additional costs. 
• If the changes you request aren’t available/possible and you don’t want to keep to the original booking, or you don’t want to bear the additional fees, this will be then counted as a cancellation.

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Canceling Your Haven Booking If You Have Haven Holiday Protection

If you are canceling your Haven holiday with holiday protection, follow the below steps;

1. Call them as soon as you can or, if you booked through a booking agent, quickly call your agent. 
2. Your holiday will then be canceled. If you require a refund, then Haven may ask you to send written proof of why you need to cancel such as a doctor’s certification or court notification. If so, you will then have to send a scan or photocopy of the evidence to the Contact Form within 48 hours of our request and prior to your holiday start date. 
3. If you have been asked for written proof of why you need to cancel, then wait for Haven to contact you back regarding any refund due and the amount (which may be reduced by bank charges). 
4. Wait for the refund to be processed and completed (which may take up to 35 days). Cancellation charges are calculated from the date you request to cancel.

If you have Haven Holiday Protection and you are canceling because of sickness, redundancy, jury service or bereavement, the below will be the consequences;

Number of days before the start of your holiday	What you’d get back
2 days (48 hours) or more	Full refund minus any amount paid for Haven Holiday Protection
2 days (47 hours, 59 minutes) or less	30% refund of your total holiday cost minus any amount paid for Haven Holiday Protection

If you have Haven Holiday Protection and you are canceling for any other reason then the consequences will differ, know below;

Number of days before the start of your holiday	What you’d get back
70 days or more	Full refund minus any deposit paid, and any amount paid for Haven Holiday Protection
69-43 days	70% refund, minus any deposit paid, and any amount paid for Haven Holiday Protection
42-29 days	50% refund, minus any deposit paid, and any amount paid for Haven Holiday Protection
28-8 days	10% refund, minus any deposit paid, and any amount paid for Haven Holiday Protection
7 days or less	No refund

Note:- After issuing you with a refund, Haven will return your money in the same way you made your original payment, back to the same payment card, for example. If you’ve used coupons or vouchers to pay for your holiday, then they can only be transferred to another holiday with Haven but can’t be refunded.

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Canceling Your Haven Booking If You Don’t Have Haven Holiday Protection

You can still without any hustle cancel your booking by calling them as soon as you can or, if you booked through a booking agent, then by calling your agent. The difference in here is that Haven won’t issue a refund in case of no holiday protection and then you will have to claim back through your holiday insurance provider.

Alternatives To Haven Holiday

If you are unhappy with Haven’s services there are some alternative services similar to Haven for booking holiday accommodations, which are specifically focused on family-friendly resorts and holiday parks, check some of them listed below;

1. Center Parcs: They offer a range of family-friendly holiday villages across the UK and Europe with amazing fun activities, nature trails, and luxury accommodations.
2. Butlin’s: They are widely known for their family entertainment and holiday camps in the UK, and provide a variety of accommodations, activities, and live shows.
3. Parkdean Resorts: Provide numerous holiday parks across the UK, offering caravans, lodges, and a wide range of facilities and activities for families.
4. Hoseasons: They are highly specialized in holiday parks, lodges, and boating holidays across the UK and Europe which cater to families and groups.
5. Bluestone National Park Resort: Located in Wales, this top-notch resort offers luxury lodges and a wide variety of activities which include a water park, adventure center, and spa.
6. Warner Leisure Hotels: They offer adults-only breaks at many historic hotels and coastal villages in the UK, and mainly focus on relaxation and entertainment activities.
7. Forest Holidays: Provides amazing cabin stays in the heart of forests across the UK which provides a nature-focused holiday experience.
8. Landal GreenParks: Operates with many holiday parks across Europe, providing a range of accommodations and activities in natural settings.
9. Haven Holidays: Apart from their own parks, they sometimes offer many promotions or partnerships with other famous holiday park providers.
10. Ribby Hall Village: Located in Lancashire, this famous holiday village offers a wide variety of accommodations which include cottages and lodges, with extensive leisure and entertainment facilities.

These are some best alternatives which offer a mix of accommodations, activities, and other amenities to suit different preferences and budgets. Make sure you check their specific offerings and locations to choose the best fit for your holiday needs.

Conclusion

Canceling a long planned holiday is never a good experience, but the life we live in is always unpredictable and anything could knock on our door anytime, so next will be the best. With this note, I will conclude this article and hope that you have got answers to many of your questions. Make sure you understand the terms mentioned, gather the required information and details and then reach out to Haven Holidays with a cancellation request, otherwise it could be declined and along with a canceled holiday, your money could also be lost.

Frequently Asked Questions