How To Cancel GoHenry Account | Follow These Simple Steps

COVID phase taught us one thing, you can’t take anything for granted and the post-COVID scenario taught us one thing, you can’t take anything for granted. But there are many apps that still believe everything needs to be delivered at home along with schools. You must have bought the GoHenry subscription for your kid in the Covid phase to keep them busy and now it’s good that you have decided to cancel your GoHenry account and avoid charges for the services your kid hardly remembers about now.

GoHenry is a financial technology company that offers a prepaid debit card and an app for financial education which is designed specifically for children and teenagers. They aim to teach kids money management skills within a safe and controlled environment by giving parents tools for supervising and controlling their children’s spending. This is very much required, but how come a stupid app is going to teach your kid how to manage money, by fooling you as a parent the app is all about learning integrated with play. Kids will eventually end up playing games only which are highly addictive.

Let’s help you cancel your GoHenry account by knowing and understanding the simple methods I have explained below. Make sure you understand the cancellation terms and policies which I have mentioned below, so that you can decide on the right timing to cancel and avoid any surprise charges and consequences. If you still need any such services and are unsatisfied with GoHenry, I have also listed some of the best alternatives to GoHenry.

Can I Cancel A GoHenry Account Anytime?

Yes, you can cancel your GoHenry account anytime, but to cancel effectively and avoid any undesired outcomes you must understand the terms and policies of GoHenry as explained below;

• If you have decided to close your GoHenry account, remember that you’ll have only three days to reactivate your account in case you change your mind. After the three-day period is over you won’t be able to reactivate your account and start using GoHenry again and you will have to sign up for a new account. 
• After you have requested cancellation, made by other methods, you must wait for 7-10 working days for the refund of the remaining balance on your GoHenry account to your bank account. This period accounts for any of the outstanding purchases that you have made with the GoHenry cards. 
• In case you have submitted a cancellation request only via the GoHenry app, then your refund process takes 5 working days and the GoHenry team will reach out to you in case they encounter any issues with successfully completing the transfer. 
• Remember that, GoHenry will refund the remaining funds to the card that you have used to load your account. In case you have made the payments via bank transfer or Standing Order, the refund in such cases will be processed using the bank details they have on file for you. 
• After an account is closed, withdrawn, or transferred out, any of the accrued fees will be deducted before the transfer is initiated. If there are insufficient funds in the account, GoHenry could also sell assets to cover the fees.
• While you cancel your GoHenry account, you must also cancel your kid’s JISA account and you have 14 days if you change your mind. This 14-day cancellation period starts from the date you make the first contribution to the JISA Account. To cancel the JISA account you must reach out to the GoHenry service team.
• Transactions that are already in progress will be completed in the normal course of business. In case the value of the JISA Account has fallen, the amount you are supposed to get back will be less than the amount that has been invested. 
• While you cancel, you can choose to withdraw the value of any of the investments that you’ve made or transfer to another provider and GoHenry will not be liable for any of the losses or costs after the sale of your investments. Remember that post this 14-day period, you will only be provided the option to continue to hold your GoHenry JISA or transfer out to another provider.
• GoHenry will cancel or transfer out/terminate your JISA Account as soon as possible after they receive your notice to terminate your account services with them. Their fees will still continue to apply until all transactions in progress have been completed and the JISA Account has been terminated. 
• If you cancel a GoHenry account and withdraw or transfer out your account during the year, GoHenry will also then deduct any accrued fees due prior to making the transfer.

Also, read How to Cancel Blink Subscription?

How To Cancel A GoHenry Account?

It’s a simple process, but make sure you handle all the funds appropriately before closing, as your prepaid card and other services will be deactivated after the cancellation process is complete. There are a few different methods by which you cancel your GoHenry account. The methods I have outlined below are simple, quick, and efficient to get the job done correctly. 

How To Cancel A GoHenry Account via App?

The process for canceling a GoHenry account via app is straightforward and you can complete it in a few simple steps. Below is a more detailed process of the steps to close a GoHenry account via the app;

1. Log in to your GoHenry parent account
   • Open the GoHenry app on your smartphone or tablet.
   • Use your registered email address and password and log into your parent account (this must be the account which you use to manage your child’s GoHenry account and finances). Ensure you are only using the parent account, not the child’s login, as only parents have the authority to close the account.

2. Select ‘Account’ at the bottom of the screen
   • After logging in, you’ll find a list of navigation options at the bottom of the screen. Tap on the one labeled ‘Account’ (usually represented by a gear or settings icon). This section allows you to manage various settings related to your GoHenry profile and linked family accounts.

3. Tap ‘Family Settings’
   • In the ‘Account’ section, you’ll see a list of different settings and options for managing your account scroll down and look for and tap on ‘Family Settings’. This menu allows you to manage your family’s GoHenry setup which includes managing the child accounts linked to your parent account.

4. Scroll down and select ‘Close account’
   • In the ‘Family Settings’ section, scroll down to the bottom and you’ll find the ‘Close account’ option. Click on it to start the process to close the account. Tap on it to proceed.
   • Remember that closing the account will cancel the prepaid debit card for your child and terminate your access to all related GoHenry services.

5. Follow the on-screen instructions
   • After selecting ‘Close account’, you’ll be guided through a series of on-screen instructions and prompts. These mostly include confirmation screens asking you to confirm your decision to close the account.
   • The app while you are canceling would also remind you of any pending transactions or remaining funds that should be withdrawn before you finalize the closure. Make sure you read and follow each step carefully.
   • After you have confirmed, GoHenry will process the closure and provide any additional instructions, such as how to withdraw the remaining balances from the account or when your services will be officially terminated.

Also, read How to Cancel State Farm Insurance | Follow These Simple Steps

How To Cancel A GoHenry Account By Calling?

If you are looking for a more direct approach to closing your GoHenry account, contacting their customer service by phone is a simple and suitable option for that. It enables you for personal communicate with a representative who can guide you through the process. However, experiencing some wait time before you get to speak to a representative is a trait of this process. Below are steps to cancel your GoHenry account via phone;

Call GoHenry Customer Service

• Dial the Phone Number
  Use the number (877) 372-6466 to contact GoHenry’s customer service. This number is dedicated to member services and cancellations.

Timing

• Call During Business Hours
  They are available seven days a week, from 9 am to 5 pm EST, make sure that you are calling only within GoHenry’s customer service hours. Calling during peak hours may lead to longer wait times.

Talk to a Representative

• Navigate the Automated Menu
  When you first dial the number, you will be received by an automated phone system. Carefully listen to the option and the available menu and choose the one related to account management or cancellations.
• Speak Clearly
  After you are connected with a customer service representative, clearly state that you need to cancel your GoHenry account. Make sure you discuss and understand the cancellation process and any other requirements they may have.

Provide Account Information

• Prepare Your Details
  Before you make the call, gather all necessary information to ensure the process is smooth and quick:
  • Account Number: Have your GoHenry account number ready for quick reference.
  • Personal Information: All your personal details like your full name, registered email, and your billing/postal address for verification.

Verification Process

• Identity Verification
  The representative will most likely ask you to verify your identity by answering some security questions or providing additional details related to your GoHenry account.

Request Cancellation

• State Your Request Clearly
  After the verification, clearly state that you need to cancel your GoHenry account. Consult with the representative for any specific terms, conditions, or fees associated with the cancellation and also ask about any remaining funds on your account and whether they will be refunded.

Confirm Cancellation and Documentation

• Request Confirmation
  After you have submitted your cancellation request, ask the representative for a confirmation which must include the effective date of the cancellation and whether any further actions you are required to take.
• Obtain Written Confirmation
  Request a written confirmation of the cancellation via email or postal mail. This documentation shall serve as proof that your GoHenry account has been canceled/closed. It should include:
  • Effective Date: The date when your account will officially be terminated.
  • Confirmation Number: A unique reference number for your cancellation request.
  • Any Refunds: Information about any refunds due for remaining balances.

All these details will be helpful for any future reference or when transitioning to another financial service.

Also, read How To Cancel Fubo TV Subscription? 

How To Cancel A GoHenry Account via Website?

If you prefer to cancel your GoHenry account through their website, the process is again simple and straightforward. Below are the steps you need to follow for an easy and hassle-free account cancellation via the GoHenry website;

Log in to Your GoHenry Parent Account

• Go to the official GoHenry website on your browser.
• Use your associated email address and password to log in to your parent account. Make sure that you’re logged in as the parent, as only the parent account can request cancellations.

Access the ‘Account’ Section

• After logging in, go to your account settings.
• Click on the ‘Account’ tab, which is located in the main dashboard under the settings menu. This is where you can manage your GoHenry account details and all linked accounts.

Go to ‘Family Settings’

• In the account section, scroll down and look for the ‘Family Settings’ option that would allow you to manage the linked family accounts.
• Click on this and go to settings related to your GoHenry account which includes options to edit, add, or remove accounts.

Scroll Down to ‘Close Account’

• Scroll down the page until you find the ‘Close Account’ option. Click on this option to start the process of canceling your account and any linked prepaid debit cards.
• Click on ‘Close Account’ to proceed with the cancellation.

Follow the On-Screen Instructions

• After you have selected to close the account, the website will prompt you with a series of on-screen prompts and instructions which include warnings or reminders about unused funds, pending transactions, or any cancellation fees.
• Follow each step carefully to make sure that your account is canceled correctly.

Confirm Cancellation

• After you’ve completed all the steps, request confirmation of your cancellation. GoHenry will send you an email that confirms the closure of your account, including the effective cancellation date.

Save Written Documentation

• Ensure that you have saved the email confirmation or any on-screen messages as proof that your GoHenry account has been successfully canceled.
• In case you encounter any issues or do not receive a confirmation, follow up with GoHenry’s customer service team.

Also, read How To Cancel Omega XL | Follow These Simple Steps

How To Cancel A GoHenry Account via Email?

Canceling your GoHenry account through email is a thorough approach. The process is simple and ensures a clear, documented request. Below are the detailed steps below to ensure that your cancellation is processed effectively;

Draft Your Cancellation Email

• Subject Line:
  Use a clear subject line to make your request easily identifiable, like;
  “Request for Account Cancellation”
• Email Body:
  Begin with a polite salutation:
  “Dear GoHenry Customer Service Team,”
  In the email body, include all essential information and details to help GoHenry identify your account and process the request;
  • Full Name: Your name as it appears on your GoHenry account.
  • Account Number: The GoHenry account number you want to cancel.
  • Date of Birth: Your date of birth for verification.
  • Address: Your current billing address is on file.
  • Email Address: The email address registered to your GoHenry account.
  • Phone Number: Contact number registered with them.

Mention Reason for Cancellation

• Briefly explain a reason for your account cancellation request, as this can assist in speeding up the process. Some common reasons are your child outgrowing the service or switching to another financial product.

Request Confirmation of Cancellation

• Request written confirmation that your GoHenry account cancellation request has been submitted and put into process. Mention them to include the effective date of the cancellation and any details on refunds or remaining balances, if you are eligible.

Send the Email

• To: Send the email to help@gohenrycard.com.
• Attachment: Remember to attach all relevant documents, like a copy of your ID or any identification that might be required for verification.

Follow Up

• Check for Confirmation: Ensure that you follow up in case you do not receive a written confirmation of your cancellation request within a reasonable timeframe. 

Monitor Your Bank Account

• Bank Statements: After you have canceled your GoHenry account, monitor your bank or credit card statements and make sure that no further payments are processed as this will help you confirm that the account has been fully closed and no charges are pending.

Document Everything

• Save Copies: remember to keep a copy of your email request and any confirmation emails for future correspondence as proof that the cancellation request was made and processed.

Also, read How To Cancel TurboTax Deluxe | Follow These Steps

Alternatives To GoHenry Account

If you need alternatives to GoHenry, which is a financial management app designed for children and teens, there are various platforms that provide similar features like parental controls, budgeting tools, and educational resources. Below are some of the top alternatives, I have shortlisted for you:

Greenlight

• Overview: A debit card and app designed for kids which allows parents to manage their children’s needs for spending and saving.
• Key Features: Parental controls, real-time notifications, customizable savings goals, along investment options for older kids.

FamZoo

• Overview: A family finance app that would help you teach kids about money management by making use of virtual debit cards and a family bank model.
• Key Features: Customizable allowances, savings goals, expense tracking, and financial education resources for both parents and kids.

Chime for Kids

• Overview: Chime provides a child-friendly banking experience that aims to teach kids about money management.
• Key Features: No fees, savings tools, and the ability for the parents to set up automatic transfers for allowances.

Also, read How To Cancel Anthem Health Insurance

Conclusion

Many such learning apps are available over the internet which claim different types of learning models for kids, teenagers, and adults too. Out of some millions of them, only a few have some meaningful existence, which really formulates and conveys the idea of learning or to be specific e-learning, otherwise most of them have integrated plays for learning which kids get addicted to quickly and you forcefully keep on renewing in anticipation that your kid will learn.

Frequently Asked Questions