How To Cancel Epoch Payment? Simple and Easy Methods

Are you stuck with Epoch online payment? Then, you are not alone. There are several users who have claimed to experience problems with the Epoch payment and would like to cancel in search of another payment method. If you happen to be one of them, the following tips will help you go about canceling the Epoch payment.

In today’s digital era, online payments are leading the digital world and there are merely a few that carry cash with them. Epoch payment is one of the many online payment options that exist. It caters to a wide variety of businesses from a start-up to well-established companies. As the volume of transactions are increasing per day, even a small percentage of payment errors can be expected, and often users get into trouble trying to recover their money from an Epoch. If this happens to you, maybe it is time to close the account with Epoch payment. 

In the article, you will learn how to cancel Epoch Payment in an all-inclusive manner. 

How To Cancel Epoch Payment Online?

You can easily cancel your Epoch payment online as the online cancellation form is available on their official website. Here is a step-by-step guide on how you can effectively complete the cancellation process: 

1. Visit the office website of the Epoch payment. Make sure you are on the correct site to protect yourself from phishing scams. Look for a main navigation menu or any highly visible link that could take you to the section of billing support. 
2. On the website of Epoch payment, locate and then click on the “Billing Support” option. This section guides users in managing their billing queries and problems associated with account cancellation. 
3. Now, you will be asked to fill in your account details from the billing support section. You need to fill in at least two out of the four fields that ask for your email address, credit card number, subscription ID, or any other field that is linked to your account. It should be noted that it is required to locate your account quickly and to avoid problems while canceling the order.
4. Once you fill in the details of your account, click the “Find My Account” button. This shall trigger the search for your individual account within the Epoch Payment system, based on the given information. 
5. After your account has been successfully located, Epoch will send an email to the email address you used to sign up for their service. The email will contain important information and a confirmation link that you need to proceed with the cancellation. 
6. Open the confirmation email sent to you by the Epoch team. Follow the instructions that are given in the mail by clicking the link provided. This link will take you to the page where you are required to finalize the cancellation of your Epoch payment.

Also, read How To Cancel Self Account? Cancel With These Easy Steps

How To Cancel Epoch Payment Over The Phone?

The other way to cancel your Epoch payment is by contacting their customer service team via phone call. This might be a quick way for your payment will be canceled effectively. Here is a step-by-step guide on how to do it:

1. Make a call to the customer service department of the Epoch payment company. You can contact them at their toll-free number, 1-800-893-8871 if you are staying in the United States. You can also use their worldwide number, 1-310-664-5810, in case you are calling from outside the U.S. Make sure that the connection from your end is good, and you are well prepared for the call. 
2. Once you are connected with the representative, clearly say that you want your Epoch payment canceled. Be very polite, yet not too wordy, so he understands what you want right away. 
3. The customer care representative will most likely ask for some information that will help validate your identity and find your payment status. Be prepared to provide payment information your subscription ID or your credit card number-plus a little personal information such as your name and email address. Having this at your fingertips can speed up the process. 
4. If applicable, inquire with the representative about the possibility of getting a refund on any kind of payment already made. They will let you know their policy regarding the refunds and on what basis they are provided. 
5. After all the dealings are done, make sure that you ask the representative to send you an SMS or a confirmation message as a receipt for the cancellation of your payment. You may receive this confirmation through email or by phone. 

How To Cancel Epoch Payment Via Email?

If you don’t feel like calling and arguing over the issue with a representative, you can also cancel your account at Epoch payment through email. In this way, you will be able to give all the details in writing and save a copy for yourself. Here is how you will cancel your Epoch payment using email: 

1. First, you have to login to your email client of your preference and compose a new mail. This mail is going to be your formal request for cancellation of the Epoch payment. 
2. In the subject line, write down your purpose of writing. You can do it by writing “Epoch Payment Cancellation” in the subject line so that your mail goes to the correct department that takes care of all the payment-related concerns. 
3. Let all details of payment be part of your body directly. For example, your full name and email address linked to your account and other details of payment which include the last 4 digits of the credit card whose payment you are using. 
4. You can also inquire if it is possible to consider a refund for any payments that have already been charged or processed. This is what the email could look like: 
5. After writing the email and filling in all the information you believe you need to include with the request, send the email to billing@epoch.com. Double-check the email address so that it will not cause any delay to your request. 

Also, read How To Cancel Vivamax Subscription

How To Cancel Epoch Payment Via Live Chat?

You may also cancel your Epoch payment by just clicking the “Live Chat” option on the Epoch Contact Page. Thereafter, just go to their contact page, hit the “Live Chat” button, and type “Cancel Epoch Account” to get things going. 

After that, you will be asked to provide information about your account, such as your full name, email address, subscription ID, and probably the last four digits of your credit card. The customer care representative will guide you through the process of cancellation and may further require additional details to verify your identity and the account. Since this medium incorporates real-time assistance, be sure that your request is being processed. Ensure that you save a confirmation message or email regarding the cancellation. 

Final Words

In conclusion, canceling the Epoch payment is a straightforward process and can be done in any of the aforementioned ways. You can go with the online cancellation form or call a customer care representative or email or go with the live chat option. Each one of these methods is catered to process your cancellation request in the best possible manner.

Now, while you follow the step-by-step process of every method, you will be asked to fill in the details of your account that are to be required for cancellation. You will then be asked to confirm the cancellation and you will be inquired about a probable refund. Try to retain each confirmation mail for your records. 

Frequently Asked Questions