How To Cancel DEFY Membership | End Your Membership Now

DEFY Trampoline Memberships let the child in you take flight which may include climbing, jumping, or even yelling. Unlike any ordinary trampoline park, DEFY is designed to be a thrill and action experience for thrill-seekers and people into extreme sports. It will give the adventure-lover the chance to discover new limits, participate in exciting activities, and associate with others of the same caliber. Whether you want to perfect your flips or spend some quality time with friends, or just have the thrill of bouncing around, DEFY offers you this electrifying space to do so.

But if you feel that the excitement no longer matches with your interests or life pattern, then you must end your membership with DEFY. You can end your membership quite easily by following some basic steps. You can download the cancellation form from their website and fill it out to request the cancellation of your membership. Once the form is filled out correctly, it will serve as your official request for membership cancellation. It makes sure that they get all your information which they will need to update the records in case of cancellation. It is important to make sure to fill it up completely so processing does not get delayed.

There is also another way where you can directly reach out to DEFY’s customer service. They will try to take your queries and will help you to take you through the cancellation process. So in case if you have questions regarding your membership terms or need help filling out that cancellation form, the support team is always ready to provide you with the necessary information and assistance. This can be very useful in the event of an adverse reaction or if you just feel like talking about why you are leaving.

You can easily cancel your membership with DEFY through a cancellation form or customer service. Whichever service you want to take up, you will be glad to know that your cancellation request will be taken care of immediately. If you still have questions, you can reach out to their customer service anytime. They will make sure that your experience whether as a member or an ex-member will remain pleasant.

DEFY Membership Details – You Need to Know

DEFY Membership offers a vast selection of choices that are designed to fulfill each of the preferences and needs. There are three different membership plans, so you can decide which one of them is the best choice fitting your lifestyle and frequency of enjoying fun activities in the park. At every membership level, there are exclusive benefits that are created in order to make your experience in the park at DEFY more interesting.

The Basic membership can be a good stepping-stone for those who want to test the waters and have fun in these trampoline parks. Weekend jump time for two hours will give the client sufficient time to see what services the park offers. Along with this, you will also get a 20% discount in the café and just right to recharge after such an action-packed session. Members will get to enjoy member-only events, offering a chance to mingle with other adventure lovers. However, under this plan, party discounts and benefits such as parent jumpers are not involved.

Elite Membership will take your adventure to DEFY to the next level if that’s what you want more of. You get an unlimited weekend jump time such that you will bounce as much as you want with no limits on time. As a Basic membership bonus, the Elite member enjoys a 20% discount when making bookings for party events. The members can thus take up this arrangement if they intend to hold special occasions at DEFY.

Additionally, there is DEFY Nights which is an add-on to the Elite Membership. It is designed as alternative events and experiences that have been planned just for the members only.

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Eventually, the Elite Family Membership is ideal for families that intend to have fun at DEFY together. It caters for 4 to 6 family members and offers the same benefits as the Elite Membership. Unlimited weekend jump time and 20% off parties for the family will make families enjoy themselves as they build great memories. The package also enables the parents to jump with an add-on charge of $9.99 for a parent interested in getting some share of the fun. This plan encourages family bonding through active play and makes DEFY a great place for family outings.

Whatever membership plan you might choose, you can start your adventure at DEFY and enjoy everything in the store. Such flexibility in these memberships allows one to experience the fun of jumping, climbing, and exploring the park in a way best suited to one’s needs and tastes. For instance, if you ever feel at some other point in time that DEFY is no longer for you, you may cancel your membership and still enjoy the ride until the bitter end.

Can You Cancel Your DEFY Membership?

You may cancel your membership in DEFY anytime for any reason after the end of the initial three months of membership. You must submit your cancellation request no later than three days before the commencement of the next billing cycle so nothing else goes through, but not less than three days before the billing cycle commences. 

Anyway, you must note that DEFY still has the right to cancel your membership if its understanding of it reaches any misuse, violations against the rules, or inappropriate conduct connected with it. It would be much easier to cancel the membership if you are considered as someone who follows the correct procedure and obeys the terms and conditions upon joining the membership.

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How To Cancel DEFY Membership?

If you feel that it is the right time to end the relationship between you and DEFY Membership, then the best way to start is actually through the DEFY Membership Cancellation Form. The form can be your formal request to end your membership and it’s confirmed that your cancellation will be processed fast and correct. To complete the process, you need to look out for the official website of DEFY Membership or request the same from their customer service team where you can get their cancellation form.

It is important to make sure that the information being provided is absolutely true and that you are filling up all the required information on the DEFY Membership Cancellation form in an appropriate manner. You also need to fill up all the necessary information in the blank columns such as the location of the park, your first name and last, followed by your email and phone number. In the last, you should indicate the name of the member followed by the membership number in the given space. As such, it will allow the DEFY account team to find your account quickly in case there is any mishap leading to some delay cancellation.

Just after you fill in all the required information, you need to scroll down to look for the “Cancel Membership” button at the bottom of the page. This will forward your filled-up form to the DEFY team which is a very easy but effective way to let them know you would want to cancel your membership. After submission, it doesn’t take them so long to come through with their customer service team to respond in case there is still something that needs to be done.

Once the processing of your cancellation request is successful, you will receive confirmation via email stating that your said request has been processed. That is your proof that your membership is officially canceled with no further charges on your account and giving you a smooth transition by knowing you won’t be charged anything else and therefore making sure that your membership gets canceled as per your wishes.

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How To Cancel DEFY Membership Via Customer Support?

If you really want to cancel your membership then you can also quickly do this by reaching out to the Customer Support Service Team of DEFY. This team supports inquiries such as cancellation of membership, amongst various others, and will walk you through all the steps they expect you to perform to effectively cancel your membership. Contacting them may sound like the fastest way to reach there but please be aware that they usually refer you to the official form found on the DEFY Membership Cancellation Form to be completed.

However, the customer service team can actually guide and clear any confusion one might have regarding the process. They will make sure that one understands the steps that one needs to take and not make the wrong mistakes in filling out the form. Though submission of the form is still inevitable, the fact that the customer service team accompanies you through the process ensures everything is dealt with correctly and promptly before your next billing cycle.

A significant advantage of contacting customer service is that they sometimes may even be able to confirm the date when your cancellation will occur and answer specifically any individual questions you may have about refund of fees based on the membership classification and terms. These personalized support services may ease a bit of the headache in the process, especially if you do not know how to go through the cancellation form online or if you have special considerations related to your situation.

You need to cancel the membership by the end of the billing cycle, so you’ll not be surprised to see unexpected charges on your account. A message to customer support a little bit ahead will relieve you because you are almost confident that they will do their part in being done in time to avoid another cycle charge. Although this is the final step so the reasoning behind it will result in giving you greater security that it gets done right.

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How To Contact DEFY Customer Support Team?

There are basically three options that are available by which you can contact the Support Team of DEFY in any matter related to your membership or any other for that matter. Let me refer you to how to do this easily:

Online Form: An online form is a very direct way to contact the team of DEFY. All you have to do is fill out the given form with some information about you and submit your question. After getting the query, they will promptly answer you through their team. The method suits questions and queries that need detailed responses, especially in cases where there is no urgency to the matter.

Phone Support: Alternatively, if you would like to actually talk to a representative then you may also call DEFY at its toll-free number 888-491-5001. This is quite a quicker way or you can say faster if you have questions on the go or issues to be resolved right away. 

Email: The other option that you can take up would be email.  You can also use this to communicate with the responsible support team of DEFY at defyprivacy@defy.com. This will come in handy when you like to keep a record of your conversation, or if you want to attach pertinent documents regarding your membership or problem. They generally reply in a reasonable period of time, and they can assist in any issue from canceling membership to problems regarding the privacy policy.

There are these methods and you can be able to reach DEFY’s Support Team immediately to solve and address your issues and problems and also get responses from them. However, you may like online contact or direct call contact. Thus, DEFY provides support as per your needs and preferences.

How Do I Get A Refund From Defy?

The sales seem to be absolutely final at DEFY. By that I mean, both membership and online ticket purchases. So, that specifically means that if a person has decided upon a transaction no matter whether it is membership or some ticket purchase. Once it is finalized, it cannot be exchanged for any other product, nor will it be refunded.

Once you’ve chosen to cancel, terminate, or suspend your membership after a billing cycle has been processed, DEFY does not refund any unused time for that billing cycle. Thus, if you do not want to continue with your membership, it will be better to cancel that before the new billing cycle begins to avoid any further amount being charged. The advance payment for the next cycle once completed cannot be refunded and you will still be held responsible for that cycle amount.

It is a strict policy in many ways that punishes the users for not managing their membership before the invoice arrives, rather than rewarding them for acting before the billing cycle begins. If you decide to cancel your DEFY services, you should always check your membership status and react before the invoice kicks in.

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Final Words

DEFY is an interesting place for thrill-lovers who enjoy trampoline-based fun and extreme sports. However, like all membership subscriptions, the excitement soon wears off, and you are bored and want to quit. Canceling your subscription from DEFY is not complicated but needs to be made online using their official cancellation form. The service will be effectively stopped only through the official cancellation form.

DEFY’s Customer Support Service Team is always here to assist you with any questions and issues regarding the cancellation process that may arise. They will go over all the details regarding filling out the cancellation form or any membership-related issue you may need assistance with. Once you are done having fun at DEFY, this form has to be submitted for the termination of your billing to follow a successful cancellation of your membership.

Frequently Asked Questions