How To Cancel Cox Internet | Follow These Steps

Internet services are a basic need in the era we are living in and when there are more than multiple options, users tend to confuse. Every such service provider claims high speed, availability of wide bandwidth, and many offers and discounts, but it’s only after the usage, that you can know what exactly lies. If you have been suffering from low speed, delays in issue resolution, and expensive rates, cancel your Cox internet now by following the simple ways mentioned in this guide. 

Internet providers’ promises are as hollow as bamboo. Some 9 years back, a leading Internet and cellular service provider in India, claimed to be the only high-speed and free-of-cost Internet provider, and now tops the list of expensive ones, but with bad services. It depends upon the region, your particular area, and many such factors for the internet speed to be stable, but some like Cox, often deceive customers by falsely claiming the compatibility and feasibility in your region, and then you suffer. 

I will help you get rid of them and it can be done in a few easy, simple steps. You can cancel Cox Internet with different methods, all of which I have mentioned below. Make sure you understand the procedure rightly and then only apply. Understand the terms, and policies outlined in your agreement, however, I also have mentioned a few important ones below. For your need for the internet, after you have canceled Cox, I have some alternatives listed below.

Can I Cancel Cox Internet Anytime?

Yes, you can cancel Cox Internet anytime, I would recommend you to go through the below pointers and then finalize your decision;

• In case you have a 12-month or 24-month contract and need to cancel early then you’ll have to pay an early termination fee.
• Cox levies a $120 ETF on one-year contracts and a $240 ETF on two-year contracts. The ETF is reduced by $10 for every month remaining on your contract. This implies, if you are canceling 6 months early, your fee will be $60 and on canceling 1 month early, the fee will be $10, so the later you are into the contract term, the lower will be the cancellation fee.
• In case you’re not in a contract, Cox will then prorate your bill, which depends upon your cancellation date.
• If you are using multiple Cox services, like Internet and a cable TV package, you can opt to cancel a single service such as Internet, and keep cable (or vice-versa).
• Check for any outstanding balance, you’ll have to pay it before you can cancel your Cox service. Ask for the remaining balance amount, due date, and payment instructions, and complete the transaction.
• Call customer service to know if you have to return any of the equipment to Cox. You can return the equipment to a Cox store or also via mail. In case you need to mail the equipment, request a pre-paid box and/or mailing label so you won’t have to pay for shipping.

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How To Cancel Cox Internet?

There are a few simple methods that you can apply to cancel your Cox Internet. I have explained all methods individually in simple steps for you to understand and apply them easily and rightly.

How To Cancel Cox Internet Via Phone Call? 

This method is easy and provides a chance for one-on-one conversation. Cox’s Customer Retention team is available from Mon-Fri 8 AM to 9 PM, and Sat 9 AM to 6 PM ET. Make sure you have all the Information and details readily available. Details required are your subscription ID, the name listed on the account, and other general information.

Follow the simple steps below to cancel your subscription over a phone call.

1. Dial Cox Internet at 1-888-952-3278 or 800-234-3993 from your registered mobile number.
2. The automated service will ask you to enter your 10-digit billing phone number.
3. Once entered, choose the menu option to speak to a representative.
4. Put forward your concern once you get connected to a representative that you wish to cancel your Cox internet services.
5. Make sure you remember all your subscription details or account information. Provide all the required details. 
6. If you are also using other services through Cox, like cable or phone service, be specific and convey clearly if you want to keep other services.
7. Understand the termination/cancellation fee and how you could pay that.
8. Ask for equipment return and the procedure and when will your deposit held will be released
9. Cross-verify with the customer service agent that your request has been processed before you finish the call. Ask for a confirmation message for your request for any future correspondence.

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How To Cancel Cox Internet In Person? 

No doubt that canceling over the phone saves you the hassle of visiting a store in person. However, if you visit a store to cancel, you can also save time by carrying any rented Cox internet equipment (a Wi-Fi router and modem, or modem/router combo) with you to drop it off.

Let’s understand the simple steps for this method;

1. If you need to cancel in person, visit the official Cox website>local>search to find a Cox store near you.
2. Draft a detailed letter that clearly mentions your intention to cancel.
3. Mention in the subject line “Cancel Internet services”. This ensures that request is next forwarded to the concerned department for quick procession.
4. Mention your concern about canceling and also support it with a simple and valid reason. Include important details like your name, billing address, subscription details, etc. 
5. Go to the admin/floor manager/front desk staff and submit the letter. 
6. Check for any correspondence in the next couple of days in your email and proceed as outlined.
7. As this is an offline process, you must also ask the front desk staff when your services will be stopped and also about the cancellation fee, outstanding balance, and how you could clear them off. 
8. You must also ask for an acknowledgment receipt for your cancellation request.

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How To Cancel Cox Internet Via Email?  

This is another quick and simple method to get things done, Let us understand below how to execute this effectively;

To cancel your Cox Internet services through Email, you need to follow these steps;

1. Draft the email from your registered email ID.
2. Mention in the subject line “Cancel Internet”. This ensures your cancellation request is next forwarded to the concerned department for quick processing.
3. Mention your concern about canceling and also support it with a simple and valid reason. If you are using bundle services, clearly mention which services you want to keep and which you want to cancel. Include important details like your name, billing address, subscription details, etc. 
4. You may also mention a receipt confirmation email and then send it to cox.help@cox.com. 
5. After your services are disconnected, you’ll receive an email from Cox for further instructions reminding you to save or move your email to a new provider. 
6. When you receive the email from Cox, check the date when your email access will be terminated, and notify your contacts of your new email address in advance. 
7. You can export your Cox email contacts from any common email app like Outlook, and import to your new email account. 
8. If you have signed up for a free web-based email service like Gmail, Yahoo, or Outlook.com, you don’t have to do anything about your email address changing every time you switch internet providers.

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How To Return Cox Internet Equipment After Canceling?

If you clearly remember, Cox has held a deposit from you, when you started your services with them, to get that released you must return all their equipment after you have canceled. For any internet equipment from Cox, like a Wi-Fi router and/or modem, you’ll have to return it within 10 days of cancellation to avoid charges. Make sure you return all Cox equipment, including the power cables, and understand the process below;

• The simple and easy way to return your equipment is to bring it to a Cox store. You can find a store near to you using Cox’s retail store locator by visiting Cox’s official website>local>search, or just search for “Cox Store” in Google Maps or Apple Maps. 
• In another way, you can also return equipment by mail for free. After you have received a prepaid mailer from Cox, drop the package off at any UPS Store. 
• Visit the official UPS store website>tools>find-a-store. 
• In case you didn’t ask for a prepaid mailer while canceling Cox Internet, you can request one through Cox live chat support, by phone, or in a Cox store. 
• Any method you go by on returning your equipment, make sure you ask for a receipt.

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Alternatives To Cox Internet

Yes, there are alternatives to Cox Internet, various other internet service providers (ISPs) provide similar or even better options in terms of speed, pricing, and customer service. The availability of these alternatives depends on your location, below are some common options;

1. Xfinity (by Comcast)

• Overview: One of the largest ISPs in the U.S., Xfinity provides a wide range of internet speeds and packages which ranges from basic internet to high-speed gigabit plans.
• Key Features: Competitive pricing, fast speeds, bundling options with TV and phone, access to Xfinity Wi-Fi hotspots.
• Availability: Widely available across the U.S.
• Price Range: $30–$299/month, depending on speed and plan.

2. AT&T Internet

• Overview: AT&T provides fiber-optic and DSL internet services, with AT&T Fiber offering some of the fastest internet speeds.
• Key Features: Fiber plans with speeds up to 5 Gbps in some areas, without data caps on fiber plans, bundling options with TV and phone.
• Availability: Fiber is limited to certain areas, but DSL is available widely.
• Price Range: $55–$180/month for fiber; $55+ for DSL.

3. Spectrum

• Overview: Spectrum provides cable internet without data caps and straightforward pricing. It’s famous for its solid speeds and commendable customer service.
• Key Features: No contracts, unlimited data, high-speed internet options, free equipment.
• Availability: Widely available across the U.S.
• Price Range: $49.99–$89.99/month, depending on speed and promotions.

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Conclusion

You can’t imagine living without the internet, to fulfill this essential need, there are many options. Check the compatibility in your area, check pricing, bundling options, and other features like OTT subscriptions, etc. Before you finalize your internet service, I would suggest you check with your neighborhood on how they are experiencing the services and if there are any issues like speed or fluctuation. Internet connections largely rely on regions and areas, and conducting a quick survey could provide you with a real-time idea.

Frequently Asked Questions