How To Cancel Con Edison Service | Follow These Simple Steps

Moving out of a property comes with various prerequisites like notifying all utility providers, notifying the council in advance, and asking for the notice period you need to give to avoid cancellation charges. If you also have been moving out of your property or simply changing your utility providers, which requires you to cancel your services with Con Edison, you are on the right page I have simple and easy methods mentioned for you to quickly let Con Edison know that you no longer need their services. 

Con Edison is one of the largest utility providers in New York, it’s often a topic in the news when it comes to its high prices as compared to any other such services and this has proved to be one of the most frequent reasons for the cancellations of their services. If this is not the reason for you to cancel, then I would suggest you check in the area where you are moving in if Con serves over there or not, as this will save hassle for registering with the utility provider, paying a deposit, and then settling down.

This guide explains the main concerns that you should keep in mind while canceling your services with Con Edison, understand them rightly to avoid complications and charges as unexpected consequences. I have mentioned the possible methods that Con Edison offers to their users for canceling the services. While settling into your new place, you definitely need someone to serve you light and heat, I have some alternatives to Con Edison mentioned below.

Can I Cancel Con Edison Service Anytime?

Yes, the power of your house is definitely in your hands and you can cut it down anytime, but before that understand the policies of Con Edison and some other terms listed below;

• In case you have listed your landlord or estate agent as an account holder or authorized representative on your Con Edison account, they on your behalf could contact Con Edison to make changes which also include canceling the service. If you aren’t available and need them to handle the cancellation, you’ll have to take the necessary steps to authorize them legally. Otherwise, it’s always best advised to cancel such services yourself. 
• Many of utility companies, including Con Edison, always require notice before you can cancel their services. Make sure you are providing adequate time (usually a few days to a week) for the cancellation process to be initiated and handled smoothly.
• Cancellation Date: Select a cancellation date that fits with your schedule, ensuring that you’re not left without any utilities before you’ve fully vacated the property or switched providers. 
• Before you cancel, make sure that all your bills are paid. Unpaid bills would cause declination in the cancellation request and this could delay the process or result in collections. 
• Remember that the final bill will still be your responsibility, and any of the unpaid charges till the cancellation date will be sent to you, not the landlord or agent. 
• Security Deposits: Your security deposit with Con Edison after the successful cancellations of their services, will be refunded directly after the account is settled. 
• Make sure to provide a forwarding address while canceling the service, so that the Con could send you the final bill or any refund you might be due. This becomes more important if you’re moving to a new location.
• After you have moved out of a property and another tenant or owner moves in, it’s then crucial to communicate with your landlord, the new tenant, or the new owner about the utility transfer.
• Avoid any service overlap by ensuring that your cancellation date isn’t overlapping too far into the new occupant’s time to avoid being charged for a period of usage that isn’t yours. 
• If you also have any rented or leased equipment from Con Edison (e.g., a smart meter, modem, router, or thermostat), remember to return it before the service is canceled. Failure to return any such equipment could result in charges or penalties. Check with Con Edison customer support and ensure that there are no additional fees for returning equipment.

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How To Cancel Con Edison Service?

If you need to cancel your Con Edison (ConEd) service, whether you’re moving out or decided on to switch utility providers, you can do so through several methods such as online, over the phone, or in writing. Below all methods are explained in a comprehensive manner to help you cancel your Con Edison service smoothly.

How To Cancel Con Edison Service Online?

Con Edison allows their customers to cancel their service directly through their website, which is the most preferred and convenient method. Below is how you can do it;

1. Log into Your Con Edison Account

• Go to the official Con Edison website.
• Log in with your username and password and in case you don’t have an account yet, you can create one quickly by providing your account details mentioned on your bills.

2. Navigate to “Stop Service”

• Once logged in, navigate to the managed services section.
• Click on the “Stop Service” option. This will initiate the process of canceling your services with Con.

3. Provide Cancellation Details

• You’ll be asked to enter details related to your cancellation, like;
  • Your current address where the service is being stopped.
  • The date you want the service to end.
  • Your contact information to confirm the request.
  • Your forwarding address (for the final bill or any correspondence).

4. Confirm the Cancellation

• After you have provided all the necessary details, review all the information to ensure accuracy, then confirm and submit your request to stop service.
• You will be forwarded a confirmation number for your cancellation request. Save this number for future references.

5. Receive Final Bill

• Con Edison will share a final bill to the forwarding address you have provided. The bill will contain any charges up to the cancellation date.

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How To Cancel Con Edison Service Over the Phone?

If you instead prefer to speak with a representative for quick and straight communication, then you can cancel your service by phone, as it’s an effective option. Below is how to do it;

1. Call Con Edison Customer Service

• Dial 1-800-752-6633 to connect to Con Edison’s customer service. The line is available 24/7.
• Follow the automated prompts to get connected to a representative to request service cancellation.

2. Provide Account Information

• When speaking with a representative, provide all the asked information to identify your account:
  • Account number (found on your bill or in your online account).
  • Name on the account.
  • Service address.

3. Specify the Cancellation Date

• Clearly mention the date you want the service to stop from. Check again and make sure you are choosing a date that would allow you enough time for any final usage to be accounted for.

4. Give Forwarding Address

• Provide a forwarding address for your final bill and any future and additional communications. This is more important in cases of location or address changes.

5. Confirm Cancellation

• The representative after processing the information will confirm your service cancellation request and will provide you with a confirmation number. Make sure to jot this number down for future reference.

6. Final Bill

• You will receive a final bill after your service has ended. Check if you have any outstanding balance as it’s required to be paid fully to close your account.

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How To Cancel Con Edison Service via Email?

You can also cancel your Con Edison service via email, this method allows you to provide all important information in writing and keep a digital record of the cancellation request. 

Below is a step-by-step guide on how you could cancel your Con Edison service by email, which ensures a smooth and thorough process.

Make sure you have all the necessary details to be included in the email to ensure your request is clear and complete. Below is what you’ll need;

• Account Number: This is crucial for identifying your service. You can find it on your Con Edison bill or in your online account.
• Full Name: The name that is associated with the Con Edison account.
• Service Address: Your current address where the Con Edison service is being provided and needs to be canceled.
• Cancellation Date: The exact date you want the Con services to stop from. Ensure this is at least a few days in the future which would allow Con Edison to process your request in time.
• Forwarding Address: Where you’d be moving and like your final bill and any other communications to be sent.
• Contact Information: Provide a phone number or email address for sure, in case Con Edison needs to follow up for any additional information.

2. Draft the Cancellation Email

Your email must be clear, and concise, and include all the required information to avoid delays. 

• Mention in the subject line “Request to Cancel Con Edison Service” [Your Account Number]

3. Send the Email to Con Edison

Once your email is drafted, you can send it to Con Edison’s customer service email address:

• Email Address: customerservice@coned.com

4. Wait for Confirmation

After you have sent the email, Con Edison should acknowledge your cancellation request and an automated receiving receipt=t will be shared with you over the email. Keep checking your inbox for a confirmation email, which will confirm that your service cancellation request with Con Edison is being processed. This may take a few business days.

• In rare circumstances if you don’t receive a confirmation within 2-3 business days, follow up by phone at 1-800-752-6633 to make sure that your request has been received and is being processed.

5. Receive the Final Bill

After your services with Con Edison are canceled, Con Edison will then share a final bill to your forwarding address. 

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How To Cancel Con Edison Service via Mail?

If you are looking to cancel by submitting a written request to cancel your service, as you have planned in advance and have more than enough time to choose the long route, then Con Edison also accepts cancellation requests via mail. 

1. Write a Letter or Email to Con Edison

• Include the below mentioned details in your letter or email;
  • Full name on the account.
  • Account number.
  • Service address.
  • Desired end date for the service.
  • Forwarding address for the final bill.
  • Phone number or email address for follow-up if needed.

2. Send the Letter

Send it to:
mathematica
Copy code
Con Edison

P.O. Box 138

New York, NY 10276-0138

3. Wait for Confirmation

• Once your cancellation request has been received and processed, you will receive a confirmation either via email or mail.
• As the process is lengthy and offline make sure you follow up if you don’t receive a confirmation within a few days of sending your request.

4. Final Bill

• You will after the cancellation is complete receive your final bill at the forwarding address you have provided.

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Alternatives To Con Edison Services

There are few other alternatives if you are planning to switch utility providers. Many of the companies I have listed below participate in energy deregulation which allows customers to choose alternative energy suppliers.

National Grid: Offers natural gas and electricity services in various parts of New York while focusing on energy infrastructure and efficient energy solutions.

PSEG Long Island: Manages electric service for Long Island, providing reliable power distribution and energy efficiency programs.

NYPA (New York Power Authority): Efficient in supplying affordable electricity, primarily via hydropower and renewable energy, along with a greater focus on government and large-scale consumers.

Direct Energy: Provides electricity and natural gas supply with commendable flexible pricing plans in deregulated markets which includes options for renewable energy.

Green Mountain Energy: Highly specializes in 100% renewable energy solutions which provides electricity from sources like wind and solar power.

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Conclusion

Before you select your next utility provider, I would suggest you ask from your neighborhood if anyone else is using services from the same vendor. This would provide you an idea on how they are performing and if they are efficient enough in particular to your region. More importantly you shall ask for response time in case of any urgent situations like, power failure or malfunctioning of any equipment responsible for heat and light in your house.

Choose wisely and ask about the deposit amount you might need to keep with your new utility providers and understand the load on your credit card and then start to cancel.

Frequently Asked Questions