How to Cancel BigCommerce Subscription in 2025: Easy Steps

I started using BigCommerce for my sister’s online store. After some time, we had to shut it down. It was not easy to figure out how to cancel BigCommerce subscription. So we went through the process step by step. Now I can show you how to do it. I also have a few tips to make things smoother.

BigCommerce is a well-known platform for online stores. But sometimes, you need to move on. No matter the reason, canceling takes a few steps. I’ll show you how to cancel BigCommerce subscription for both trial and paid accounts. Keep reading to learn more.

How to Cancel BigCommerce Subscription?

You can cancel your BigCommerce subscription in a couple of ways, depending on whether you’re on a trial or a paid plan. The process is pretty straightforward, but you have to follow the right steps. Here’s how to do it.

How to Delete BigCommerce Account Trial Version?

BigCommerce gives you a 15-day free trial. You can use this time to test the platform. You don’t need to add payment info right away. It’s good for people who want to try before they decide.

If you’re still in the trial and don’t pick a paid plan, BigCommerce will close your store after 15 days. That’s what their site says. You don’t need to do anything if you’re just testing it out.

How to Delete BigCommerce Account Paid Versions?

The paid version of BigCommerce gives you full access to all features. You can pick a plan, connect your domain, and start selling. But you’re here to learn how to cancel BigCommerce account, so let’s get to it.

1. Go to BigCommerce and sign in with your email and password. You’ll land on your dashboard. This is where you manage your store. If you have more than one, check that you picked the right one.

2. Look at the top of the dashboard. Click on Account Settings. Then look for Account Overview. You’ll find your plan info there.

3. Scroll down until you see the Cancel Store button under Stores. Click it. BigCommerce will ask if you’re sure. Click Cancel Store Plan to confirm.

4. If you don’t see the cancel button, you might be on a Pro or an Enterprise plan. In that case, call BigCommerce support on 1-888-699-8911 (US & Canada). They’re open Monday to Friday, from 7 AM to 6 PM CST. Check their site for the right number. Press 3 to talk to someone. Press 1 if you call them after 6 PM CST.

5. After you cancel, BigCommerce will send you an email. It will confirm that your store is closed. Your store stays active until your billing cycle ends. You still have access until then. Once it’s closed, you can’t open it again.

Here’s a quick note: You can only cancel your account from the Account Dashboard if you’re on the Standard or Plus plan. If you’re on a Pro or Enterprise plan, you need to call them. Click here for all the phone numbers.

Also, read How to Cancel Microsoft 365 Subscription

What Happens After You Cancel BigCommerce Subscription?

Once you cancel BigCommerce subscription, a few things happen. Your store won’t be live anymore, and customers can’t visit it. You’ll lose access to all your data, like products and orders, so make sure you back everything up first.

BigCommerce doesn’t keep your data for long after cancellation. If you’re on a trial, they delete it soon after the 15 days if you don’t upgrade. For paid plans, they might hold onto it a bit longer, but don’t count on getting it back once the store is gone.

You won’t get a refund when you cancel, no matter the reason. Their terms of service make that clear. So think hard before you buy a plan, especially a pricey one like Enterprise.

If you got a domain through BigCommerce, it won’t cancel with your store. They’ll keep auto-renewing it 14 days before it expires, even after your store is gone. You want to stop the auto-renewal yourself by going to your domain settings or calling support to avoid extra charges.

Also, read How to Cancel Peloton Membership

Things to Do Before You Cancel BigCommerce Subscription

Before you delete your BigCommerce account, take care of a few things to avoid trouble later. It’s easy to miss stuff if you’re in a rush. Here’s what you need to do.

• Back up all your store data first. Download your products, themes, images, and customer info from the dashboard. Once your store is canceled, you can’t get this stuff back, so don’t skip this step.
• Check if downgrading works better for you. BigCommerce has cheaper plans like Standard or Plus that might fit your needs. You can switch plans from the Store Details section instead of canceling everything.
• Look at your billing cycle. Your store stays active until the current period ends, so you won’t lose access right away. But if you cancel early in the cycle, you’re still paying for the full period with no refund.
• If you set up a payment gateway, you need to reach out to them directly. Canceling your BigCommerce account won’t stop that service.
• If you got third-party apps through the BigCommerce App Marketplace, cancel those subscriptions too. Apps like Rewind or Searchanise need to be uninstalled from the Apps section in your dashboard, or you might keep getting charged.

How to Cancel Third-Party Apps with BigCommerce?

BigCommerce lets you add apps for extra features. If you’re canceling your store, you have to cancel those app subscriptions too. Here’s how to handle that:

Go to the Apps section in your BigCommerce dashboard. Click My Apps, and you’ll see a list of everything you’ve installed. For each app, click Uninstall to remove it and stop the subscription.

Some apps let you cancel directly from their control panel. Open the app’s settings. Look for the Cancel Subscription button. Click it. Your subscription stops right away, but you might need to uninstall the app after.

If you have apps that don’t cancel automatically, contact the app vendor. Or you can reach out to BigCommerce support to make sure all charges stop. It’s a good idea to double-check your credit card for any leftover app fees.

Also, read How to Cancel OnStar Subscription

Wrapping Up

Now you know how to cancel BigCommerce subscription and can close your store without stress. It’s a simple process if you follow the steps, but make sure you back up your data and check for extra charges. Take your time, pick the method that works for you, and you’ll be all set to move on.

Frequently Asked Questions