How To Cancel American Home Shield | Cancel With These Steps

You have purchased the cover for the warranty to your home from American Home Shield (AHS), but now the high cost of the recurring premium is something that is putting a load on your budget and when you look a couple of years back, you haven’t really claimed for any repairing because your home didn’t demand for any such concern. If it’s the scenario you have been going through, you must cancel your AHS cover and save some money. Maybe later you could search for some comprehensive cover, which suits your needs and budget.

American Home Shield (AHS) is a home warranty company that offers coverage for the repair or replacement of major home systems and appliances in case they break down due to routine wear and tear. Unlike some homeowners insurance, which usually covers damage from external events like fires or floods, a home warranty from American Home Shield helps homeowners to safeguard from the high costs of repairing or replacing. Well, you didn’t replace or repair any of your home appliances but keep on paying the coverage cost, so why shall you not cancel?

This guide will help you to save money by opting out of the coverage from American Home Shield. I have simple and quick methods for you to understand and apply smoothly. There are a few guidelines as outlined by AHS which I have explained below, make sure you understand them and initiate the cancellation process. If you need another comprehensive coverage system for your home, I have a few options listed below.

Can I Cancel American Home Shield Anytime?

You can cancel your AHS easily, but to determine the right timing, I believe the below-listed factors will guide you through;

  • AHS has outlined two fees based on two different time frames. However, whether you cancel within the first 30 days or not, you will still have to struggle with the fine print of the cancellation policy which says that if American Home Shield has fulfilled any services for you, or if you have submitted any claims during the warranty period, they will minus the money as a cost paid for those services or for those claims from any refund you are owed after cancellation.
  • As per the contractual terms, you have paid the monthly fee toward your warranty service, and over the course of your contract term this accumulated money will help cover the cost of one or two claims you might submit throughout the course of your coverage service. So, in case you cancel prematurely, and you have given them $300 as monthly payments, but they have incurred a cost of $500 for one of your home warranty claims, this means you will have to pay them the difference of $200. Considering the same circumstances in case they have only paid for services worth $80, they will then minus that $80 from your $300 and return you a prorated refund of $220.

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How To Cancel American Home Shield?

The process to cancel your American Home Shield is easy and can be accomplished by a few different ways, which I have explained below in simple steps. Understand and know which method suits you the best and then apply.

How To Cancel American Home Shield Via Calling?

We will begin with the first method to cancel which is by calling AHS customer support and requesting them to stop your services. This method is direct and provides you a chance to clear any doubts you might have, but the probable long waiting time in the queue could test your patience, understand the simple process below;

Call American Home Shield Customer Service

  • Dial the Phone Number
    Use the number 8008581922  to contact AHS customer service. This number is for the member services and cancellations.

Timing

  • Call During Business Hours
    They are available seven days a week, from 9 am to 5 pm EST, make sure that you are calling according to the customer service hours.

Talk to a Representative

  • Navigate through the Automated Menu
    After dialing the number, you will be received by IVR or an automated phone system. Listen to the options carefully and the available menu and select the one related to account management or cancellations.
  • Speak Clearly
    After you are connected with a customer service representative, mention that you need to cancel your AHS coverage and account. You must discuss and understand the cancellation process and any other requirements they may have.

Provide Account Information

  • Prepare Your Details
    Before you make the call, gather all necessary information to ensure the process is smooth and quick:
    • Account Number: Have your American Home Shield account number ready for quick reference.
    • Personal Information: All your personal details like your full name, registered email, and your billing/postal address for verification.

Verification Process

  • Identity Verification
    The representative will most likely ask you to verify your identity by answering some security questions or providing additional details related to your AHS account.

Request Cancellation

  • State Your Request Clearly
    After the verification, clearly state that you need to cancel your American Home Shield coverage and account. Check for any specific terms, conditions, or fees related to the AHS cancellation process and also ask about any remaining funds on your account and whether they will be refunded.

Confirm Cancellation and Documentation

  • Request Confirmation
    After you have submitted your cancellation request, ask the representative for a confirmation which must include the effective date of the cancellation and whether any further actions you are required to take.
  • Obtain Written Confirmation
    Request a written confirmation of the cancellation via email or postal mail. This documentation shall serve as proof that your American Home Shield coverage and account have been canceled/closed. It should include:
    • Effective Date: The date when your account will officially be terminated.
    • Confirmation Number: A unique reference number for your cancellation request.
    • Any Refunds: Information about any refunds due for remaining balances.

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How To Cancel American Home Shield Via Calling?

How To Cancel American Home Shield

To cancel your American Home Shield account through email is another simple approach. The process is quick and concise and helps to keep your request and further communication, documented. Below are the detailed steps below to ensure that your cancellation is processed effectively;

Draft Your Cancellation Email

  • Subject Line:
    Use a clear subject line to make your request easily identifiable, like;
    “Request for Account Cancellation”
  • Email Body:
    Begin with a polite salutation:
    “Dear AHS Customer Service Team,”
    In the email body, include all essential information and details to help AHS identify your account and process the request;
    • Full Name: Your name as it appears on your GoHenry account.
    • Account Number: The American Home Shield account number you want to cancel.
    • Date of Birth: Your date of birth for verification.
    • Address: Your current billing address is on file.
    • Email Address: The email address registered to your AHS account.
    • Phone Number: Contact number registered with them.

Mention Reason for Cancellation

  • Briefly explain a reason for your account cancellation request, as this can assist in speeding up the process. Common reasons are like your needs have changed or you have decided to switch.

Request Confirmation of Cancellation

  • Request written confirmation that your AHS coverage account cancellation request has been submitted and put into process. Mention them to include the effective date of the cancellation and any details on refunds or remaining balances, if you are eligible.

Send the Email

  • To: Send the email to social@ahslink.com.
  • Attachment: Remember to attach all relevant documents, like a copy of your ID or any identification that might be required for verification.

Follow Up

  • Check for Confirmation: Ensure that you follow up in case you do not receive a written confirmation of your cancellation request within a reasonable timeframe. 

Monitor Your Bank Account

  • Bank Statements: After canceling your American Home Shield account, monitor your bank or credit card statements and make sure that no further payments are processed as this will help you confirm that the account has been fully closed and no charges are pending.

Document Everything

  • Save Copies: Make sure to save a copy of your email request and any confirmation emails for future correspondence as proof that the cancellation request was made and processed.

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Alternatives To American Home Shield

There are alternatives to American Home Shield for home warranty coverage, and several reputable companies are providing similar services with competitive features. Below is a list of some top alternatives, along with their key features;

Choice Home Warranty

Choice Home Warranty offers coverage for home systems and appliances at easy and affordable rates. It provides simple plans and is known for its responsive customer service.
Key Features:

  • Two main plans: Basic and Total coverage.
  • Coverage for HVAC, electrical, plumbing, appliances, and more.
  • 24/7 claims service with quick processing.
  • Nationwide coverage in most states.

Select Home Warranty

Select Home Warranty is another popular home warranty service known for its affordable pricing and frequently provides promotions such as free roof coverage. The company provides different plans which depend on whether you need coverage for systems, appliances, or both.
Key Features:

  • Three plan options: Bronze (appliances), Gold (systems), and Platinum (both).
  • Competitive rates with regular discounts.
  • Free roof leak coverage which is included in some plans.
  • 30-day guarantee on repairs.

Cinch Home Services (formerly TotalProtect)

Cinch Home Services provides comprehensive coverage and is supported by solid customer reviews. They offer coverage for both new and old homes, with a great focus on preventive maintenance as well.
Key Features:

  • Three plan options: Appliances, Built-in Systems, and Complete Home.
  • 180-day workmanship guarantee.
  • Optional add-ons, such as septic tank and pool coverage.
  • Transparent pricing and customizable plans.

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Conclusion

Home warranty and coverage services become a must if your home contains a large several home appliances that are probably expensive and a single repair could cost you thousands, but if you have a warranty cover and you are paying for it, you can be carefree as everything running your home will be taken care by the cover provider.

Otherwise, if you understand that your home appliances aren’t that costly or you don’t have that sort of home appliances installed at your home, which need extra safety and warranty cover, you might avoid taking home warranty cover and save some money which you could then invest for better returns.

Frequently Asked Questions

How Do I Stop American Home Shield Emails?

If you do not want to receive emails regarding special promotions or offers, you could click the unsubscribe link in the footer of any email or contact their Privacy Coordinator at the address set in the email.

How To Contact American Home Shield Corporate Office USA?

American Home Shield was founded in 1971 and operates in the Consumer Services industry. The company’s main headquarters is located at 889 Ridge Lake Boulevard Memphis, TN 38120 US, you can contact the main corporate office by phone at +1-800-735-4663.

What Is The Benefit Of American Home Shield?

AHS offers coverage for parts of your major home systems such as heating and air conditioning, electrical and plumbing, kitchen and laundry appliances, and much more. Check the plan agreement for coverage details which include service fees, limitations, and exclusions.

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