How To Cancel A Wowcher Order | Follow These Steps

What could be more exciting than getting deals, offers, and lucrative discounts on your everyday needs that you shop online for? Wowcher doesn’t wait for the festive season and provides offers to its subscribers all the time. Well many among them later decided to cancel their offers purchased from Wowcher platform and are now looking for ways to cancel their Wowcher order. You can do that, but how exactly, depends, if you have redeemed your coupon yet or not, this is all we will understand with this guide.

Wowcher is a popular UK-based e-commerce company that provides daily deals on a vast variety and range of products and services which include travel, dining, entertainment, health and beauty, home goods, and more. The platform operates quite similarly to many other deal websites by providing customers with significant discounts. If you have some coupons that you now need to cancel, worry not, it’s easy.

This guide has been designed to help you understand the easy ways to cancel your Wowcher order. There is a significant difference in canceling in case you have already redeemed your coupon because there will be intervention of the merchant required. What is the process and what methods are available, are explained below, read through, understand rightly, and apply.

Can I Cancel A Wowcher Order Anytime?

Yes you can, but below are some conditions which exactly decide, have a look;

• Users can cancel the Voucher contract without citing any reason within fourteen days from the day after the day they received the Voucher provided that they have not already redeemed the Voucher, whether at a Merchant or as Wowcher Wallet Credit. 
• Users who cancel during the first 14 days period, will receive a full refund of the price paid for the Voucher. The refund is normally made within 14 days of a cancellation by the original method originally you have used to pay for your purchase unless you opt for another method. In any event, there are no fees as a result of the reimbursement.
• Make sure you destroy the Voucher and delete any emails sent which contain a copy of the Voucher. If you don’t comply with this obligation and/or attempt to use a canceled Voucher, then remember that Wowcher reserves the right of action against you for compensation. 
• Where the Voucher Products are goods, you can also cancel your merchant contract within 14 days from the day after the day you received the Voucher products (unless you have ordered a bespoke product that has been customized by you, any bespoke products can only be returned or refunded if faulty). In this case, you will also receive a full refund of the price paid for the Voucher Products which includes any postage costs paid by you when placing your order. Make sure you supply evidence of having sent the Voucher products back and by the same method earlier used by you to pay for your Voucher products unless you opt and agree to another method and you will not incur any fees as a result of the reimbursement. 
• The maximum refund for the postage costs will be the costs of postage by the least expensive delivery method that was provided. For instance, if you were provided delivery of goods within 5 days at one cost but you opted for goods to be delivered within 24 hours at a higher cost, then you would only get a refund of what you would have paid for the delivery option provided. 
• Returns are at the user’s cost and the Merchant won’t pay for any returns postage. Make sure you take care of any Voucher Products while they are in your possession. If you fail the concerned merchant may initiate a right of action against you for compensation. 
• Where you aren’t able to post back Voucher Products, the applicable Merchant will arrange for the collection but you will bear the direct cost for that and that depends on the item and the delivery partner of the Merchant The cost is approximately £15 for small to medium-sized items and £45 for the larger items.
• You can’t cancel a Wowcher order with a Merchant Contract where the Voucher Products;

1. have been used
2. are audio or video recordings, video games or software and you have already installed or taken it out of the sealed packet.
3. has been customized 
4. products sealed for health protection or hygiene purposes
5. become mixed inseparably with other items after their delivery
6. are by their nature of some limited lifespan, like flowers, fresh food and perishable goods
7. are for a holiday
8. are for a ticket for an event.

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How To Cancel A Wowcher Order?

There are few different methods to cancel a Wowcher order, which I have explained below.

How To Cancel A Wowcher Order By Submitting A Cancellation Form By Mail?

The cancellation form provides a structured and official method to cancel your Wowcher order. It offers a written record of your request which ensures that your cancellation is documented and processed correctly. Understand the simple steps below;

1. Prerequisites

You will have to fill out a specific cancellation form. Below is the information you are required to include;

• Your Full Name
• Your Contact Information
• Order or Voucher Number
• Date of Purchase
• Item or Deal Description: Clearly mention what the Wowcher was for, including details like the product, service, or experience you purchased.
• Reason for Cancellation: 
• Request for Refund: Mention if you are requesting a full refund or simply canceling the order without expecting a refund.

Write a Formal Letter

Your Full Name
Your Address
City, Postal Code
Email Address
Phone Number
Date

Subject: Cancellation Request for Wowcher Order #[Your Order Number]

Post the Letter

• Address the Envelope: Send your letter to the official Wowcher address
  Wowcher Limited
  Pentagon House
  Sir Frank Whittle Road
  Derby, DE21 4XA
  United Kingdom
• Keep a Copy: Make sure you keep a copy of the letter for your own records.
• Use Trackable Post: For your security, post the cancellation letter via registered post or recorded delivery. 
• After you have sent the letter, Wowcher will then process your request and must respond within 3-5 business days of receiving the letter.

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How To Cancel A Wowcher Order By Calling?

Canceling your Wowcher order over the phone is also an easy option that allows you to directly communicate with customer support, helping to speed up the process. Below is how to cancel your order by calling Wowcher’s customer support;

Prerequisites

To ensure your cancellation request is conveyed rightly and quickly, it’s important that you have the necessary information readily available;

• Your Full Name On Account
• Your Order or Voucher Number
• Email Address
• Date of Purchase
• Reason for Cancellation

Call Wowcher Customer Support

Now making the information ready, proceed to call Wowcher customer support;

• Dial the Customer Service Number at 0203 699 5024 (for the UK support line). Remember that the phone support hours are usually between 9:00 AM and 5:30 PM, Monday to Friday.

Speak with a Customer Support Representative

• Explain Your Request: Once you get connected, clearly state that you want to cancel a particular Wowcher order. Provide the order number along with other information and the reason for the cancellation.
• Ask About Refund Eligibility: Remember to ask if you are eligible for a refund and how long it will take to process. 

Confirm the Next Steps

• Cancellation Confirmation: Once your request is submitted successfully, the customer service agent must provide a confirmation number.

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How To Cancel A Wowcher Order Via Email?

Canceling via email is another simple, easy yet effective method if you prefer written documentation of your request. Below is how to cancel via email;

Draft Your Cancellation Email

Write a formal email for your cancellation request and make sure to include all the necessary details and information in the email to avoid back-and-forth exchanges.

What to Include in the Email:

• Subject Line: A clear subject line that conveys your intent to cancel. 
• Your Full Name: The name associated with your Wowcher account.
• Email Address
• Order or Voucher Number
• Date of Purchase
• Description of the Deal: Describe the product or service you have bought.
• Reason for Cancellation
• Request for Refund

Send the Email

Send the email to support@wowcher.co.uk, which is Wowcher’s official customer support service email address. 

Wait for a Response

After your email is sent, Wowcher customer support after reviewing your request will reply within 3-5 business days.

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How To Cancel A Wowcher Order Online?

You can also cancel a Wowcher order through their website and it’s a convenient way to manage your purchases and requests. These simple steps below will guide you through the process in detail;

• Go to the official Wowcher website.
• On the Website: On Wowcher’s homepage, click on the “Log In” button located at the top-right corner of the page.

Access “My Vouchers”

After logging in, you will be taken to your account dashboard, and from here, you can view all your current and past purchases.

Locate Your Orders

• On the Website: Click on the “My Vouchers” section, which is under the account dropdown menu in the top-right corner of the screen, a list of all your purchased vouchers will appear, along with their expiry dates, redemption details, and status (e.g., redeemed or unredeemed).

Identify the Voucher You Want to Cancel

From the list of vouchers, find the specific one you need to cancel and click on it to see the detailed information for that purchase.

Important Voucher Details to Note:

• Merchant Information: The contact details of the merchant, will be important if Wowcher directs you to cancel directly with them.
• Voucher Status: Check and make sure that the voucher is unredeemed and still within the refundable window ( 14 days from purchase).

Use the ‘Need Help?’ Option to Cancel or Request Support

Wowcher offers a “Need Help?” feature for streamlining the cancellation or assistance process directly from the user account, click this and submit details. After you’ve contacted Wowcher you’ll be shared a receipt of confirmation of your cancellation or refund.

Check Refund Status

If your cancellation is approved and you’re eligible for a refund, the refund is then initiated to your original payment method which takes 3-10 business days and this depends on your payment method.

Where to Check Refunds

• On the Website: Track the status of your refund by returning back to the “My Wowchers” section and check the status of the canceled voucher.

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How To Cancel A Wowcher Order If the Voucher Is Redeemed?

After you have redeemed a Wowcher voucher with a merchant, you will then enter into a legally binding contract with that merchant which implies Wowcher itself can no longer directly cancel your Wowcher order initiation or refunds and the process must involve the merchant. Below is a step-by-step process guiding you on how you should proceed to cancel a Wowcher order for a redeemed voucher;

Contact the Merchant Directly

Your first step would be to reach out to the merchant explain your situation and request them to cancel the order.

How to Contact the Merchant

• Find Merchant Information: Go to your Wowcher account and under the “My Vouchers” section and locate the deal you have redeemed. Under this voucher, you will see the “Merchant Information”, which includes the merchant’s contact details.
• Email or Call the Merchant: Use these details to either email or call the merchant. Make sure that you act quickly, as some merchants have strict policies to cancel post-redemption.

What to Include in Your Request

• Voucher Number
• Date of Redemption: Mention the date when the voucher was redeemed.
• Reason for Cancellation: Politely explain why you are canceling the order.

Wait for Merchant Confirmation

After you have contacted the merchant, you’ll have to wait for them to review and confirm if they can cancel the order. Based on the items/booking terms and conditions the merchant is only able to cancel your Wowcher order for the redeemed coupon and, they will process it on their end and will inform Wowcher team of the cancellation.

Merchant Contacts Wowcher for Refund Processing

When the merchant agrees to cancel the order, they will notify Wowcher and then Wowcher will initiate the refund on their side.

Refunds generally take 3-10 business days to reflect in your account and this depends on the original payment method you have used.

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Conclusion

Wowcher really offers wow deals on various of our daily needs which includes many of our flight and hotel bookings. Since it’s something that provides us the opportunity to save on items that are already on sale, it becomes complex for them to offer cancellations.

They still have a 14-day window after your coupon purchase and in a particular scenario where you have already redeemed your coupon, you will have to on your own reach out to the merchant with which the coupon is redeemed. If only the merchant agrees, the Wowcher team will then initiate the refund, check your luck, and make sure that you are quick enough.

Frequently Asked Questions