How To Cancel A Pre Order Game On PS5 | Follow These Simple Steps

There is hardly any other name apart from Sony which has revolutionized gaming in a way that gaming enthusiasts around the globe cannot think of games on screen without it. There are even some more passionate ones who pay for yet-to-release games in advance and for this, Sony runs the pre-order campaign. But later some might after knowing from their community understand that they might have spent in excess and then search for ways to cancel their pre-order game on PS5 (PlayStation 5).

A Pre-Order Game on PS5 refers to the campaign run by Sony which enables gamers to purchase or reserve a game before its official release date. It happens many times that we get a sense of pride by flaunting something that is not yet on the market or it’s way too costly. Yes, gamers live with these complex and childish fantasies and maybe that’s why we call them gamers. But later when they get a moment to think maturely, they turn out to believe that they don’t really need to spend large amounts of money on something which is otherwise after its release will be sold on cheap copies. 

To settle your dilemma and nourish your sprawling maturity, I am here to help you understand how you could cancel a preorder on PS5 and what the possible ways available are. I have also below explained guidelines and cancelation policy terms as outlined by Sony itself, make sure you understand them rightly to avoid surprises. Let’s begin the process and start by explaining every method to cancel individually.

Can I Cancel A Pre Order Game On PS5 Anytime?

Yes, you can cancel a preorder on PS5, but when exactly you shall cancel it to avoid unexpected circumstances, understanding the factors mentioned below will let you know;

• If you’ve paid for the pre-ordered content on the PlayStation store but now are planning to cancel, you can cancel and request a refund. PlayStation store issues refunds for pre-ordered content, as long as the cancellation request is raised before the release date, or within 14 days of your purchase, and you must not have started to download or stream the content purchased. 
• Remember that in case you have started to download the main part of the order, you will in such a scenario won’t be able to request a refund. You must be aware that downloads will start automatically if you have enabled auto-downloads. 
• In case you have not yet started to download the main product and your pre-order includes extra content that is delivered before the main product release, you won’t be then able to access this extra content offered if you cancel your pre-order. 
• After your cancelation process is complete, you will then receive a refund to the original payment method that you have used for the payment, however, it’s not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order completed with one of these payment types, the refund in such a scenario will be sent to your wallet. 
• When you buy in-game consumables on the PlayStation store which are outside of the gameplay they will be delivered to you when you next launch the game. This means that you must not have launched the game after your purchase to cancel and you will have up to 14 days from the date of your purchase to cancel. If the in-game consumable has already been delivered to you (for instance you have launched the game immediately after your purchase) you won’t be then eligible for a refund unless the game is faulty.
• You can cancel your in-game purchase of a promotional bundle (e.g. 3 games for the price of 2) within 14 days from the date of purchase to cancel and receive a refund. In this scenario also you must not have started downloading or streaming any part of the bundle. Otherwise, you won’t be able to cancel and obtain a refund unless one of the items is faulty. 
• If you leverage the offer of a free trial when you sign up for a service, the 14-day cancellation period will start right on the day Sony accepts your order of the free trial, and remember that the duration of the free trial will be included in the 14-day period. For instance, you sign up for a free trial which is for 7 days, and your wallet is debited for the subscription at the end of the trial, you will then be 7 days after your wallet was debited to cancel. 
• Sony processes all eligible refund requests as quickly as possible, but it could take up to 72 hours for them to verify your claim. Till then or maybe meanwhile if you start downloading the game to your console, your request will be declined and Sony PS5 will notify you of this. Refer to the purchase confirmation email you received when you made your purchase while filing a refund claim.

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How To Cancel Pre-Order Game On PS5?

To cancel a pre-order on your PS5 is a simple process, but it’s crucial to act before the game is released to make sure that you’re eligible for a refund. Whether you’ve changed your mind, found a better deal, or simply no longer wish to buy the game, PlayStation provides a simple way to cancel pre-orders quickly but the process must be followed rightly. This guide will make you aware of the necessary steps to cancel a pre-order on the PS5, helping you navigate rightly to avoid charges and ensure a hassle-free experience.

How To Cancel A Pre-Order Game On PS5 Via The PlayStation Website?

Access the Official PlayStation Store

Open your preferred web browser on either your computer or mobile device and go to the official PlayStation store. Ensure that you are connected to the internet and also that your browser is updated to avoid any potential compatibility issues while you access the PlayStation website.

Sign In to Your PlayStation Account

Once you are on the PlayStation store homepage, you will have to sign in to your PlayStation Network (PSN) account. To do this;

• Locate the Sign In button, normally found in the upper-right corner of the screen.
• Enter your email address and password linked with your PlayStation account.
• Complete any two-factor authentication to complete the log-in process.

Now after this, you will be able to access your order history and manage your account settings.

Navigate to Your Account Settings

After you have successfully signed in, click on your profile icon located in the upper-right corner of the homepage. A dropdown menu with several options associated with your account will appear.

Open Your Order History

From the dropdown menu, select “Order History.” and then you will be redirected to a detailed list of all your recent and past transactions which include game purchases, subscriptions, and pre-orders.

Locate the Pre-Order You Want to Cancel

Once you are in the Order History section, search through the list of orders and find the pre-order you need to cancel. The list is typically organized chronologically, which means that your most recent orders will appear at the top. You can instead also use the search function to locate orders quickly, especially if you have a long history of orders and transactions.

Check Pre-Order Eligibility for Cancellation

Before you proceed with the cancellation, you must check and verify whether your pre-order is still eligible for cancellation. You are generally allowed to cancel a pre-order up to the point when the game is released. However, if any content (like early access, a demo, or bonus items) has been downloaded, the cancellation option won’t be available and shown. Make sure no content that is a part of the pre-order has been downloaded to your console.

Cancel the Pre-Order

If your pre-order is still eligible for cancellation, you will then be shown an option to proceed and see a “Cancel” button next to the game listing. Click this button to proceed with canceling your pre-order.

Confirm the Cancellation

A prompt will appear asking you to confirm your decision. Review and check all the information to ensure that you are canceling the correct pre-order. Once you are sure, select “Confirm Cancellation.” and then you will receive a confirmation message indicating that your pre-order has been successfully canceled.

Check Your Email for Confirmation

PlayStation will also share the receipt and send a confirmation email to the linked email address with your account. This email will contain all the details regarding the cancellation and the refund process. Keep this email as a reference in case you need to contact PlayStation support for any correspondence.

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How To Cancel A PS5 Pre Order Via Calling?

If you think the above method is complicated or you aren’t seeing the desired options, then you can also cancel a pre-order for a game on your PS5 by calling Sony’s customer support and for that follow this method. It is a simple and practical alternative if you are unable to cancel through the PlayStation store website or if you need more personalized information assistance. Here is a detailed guide explaining the process which also includes the prerequisites and relevant terms;

Prerequisites: Prepare the Necessary Information

Before you start to contact Sony PlayStation Support at (800) 345-7669, ensure that you have the following information ready. This will help the customer support team to quickly verify your identity and locate your order;

• PlayStation Network (PSN) ID: Your PSN ID is the unique username linked to your PlayStation account. Make sure it’s ready to be shared with the representative.
• Order Number: Locate the order number associated with the pre-order you want to cancel. You can easily find this in your order history under your account details on the PlayStation website or also in the confirmation email that you received when you placed the pre-order.
• Game Title: Be sure and clear about which game you are canceling. This helps the support agent to identify the correct pre-order.
• Payment Details: Be ready to confirm the payment method (e.g., credit card, PayPal, or PSN wallet) that you have used for the transaction. This would assist with the refund process.
• Email Address Linked to PSN Account: Ensure that you have access to the email address that you used when signing up for your PlayStation Network account, as support would ask for it to further verify your account.
• Any Associated Downloaded Content: Confirm whether any content portion related to the pre-order (like a demo or early access material) has been downloaded. This is important as if any content has been downloaded/accessed, it would then affect your eligibility to cancel the pre-order on PS5 and receive a refund.

Call Sony PlayStation Customer Support

After you’ve gathered all the necessary information, dial (800) 345-7669, the official number for Sony PlayStation customer support in the USA. This number functions during specific hours, usually Monday through Friday, but you shall check Sony’s official website specific to your region for the most updated support hours.

Select the Appropriate Menu Options

When you call the support line, you will be guided through an automated phone system. To expedite the process, follow the below prompts;

• Select options linked to account management, billing, or order cancellations. These options are normally grouped together under “Purchases or Billing” in the phone menu.
• If you’re not sure which option to choose, say “representative” or “agent” to get connected to a live support agent.

Speak to a Sony Support Agent

Once you get connected to a representative, mention your situation clearly. Use the following steps;

• Tell the agent that you need to cancel a pre-order on your PS5.
• Provide them with your PSN ID, and email address, along with the order number when prompted. These details will enable the agent to locate your pre-order quickly.
• In case you have downloaded any related content (such as a beta version or exclusive early access material), mention this clearly, as it would influence whether the pre-order is eligible for cancellation.

Confirm Cancellation and Refund

Once the agent has found your pre-order, they will then verify whether it’s still eligible for cancellation. If it is eligible;

• The agent will then start the process for the cancellation of your pre-order.
• You will receive confirmation that your pre-ordered game has been canceled, and the agent will also explain the refund process. Refunds are typically returned to the original payment method, like a credit card or PayPal.
• Ask for a receipt or reference number or some kind of proof of the cancellation for your records.

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How To Cancel A PS5 Pre-Order Via Email?

To cancel a pre-order game on PS5 via email and for a more thorough approach, follow this method. Emailing is the most effective way to handle cancellations if you prefer written communication over calling or using the website. Below is a simple step-by-step guide to make sure that your email request for cancellation is clear and actionable.

Prerequisites: Prepare the Necessary Information

Before you draft your email, ensure you gather the following details, as this will help expedite the cancellation process:

• PSN ID: Your PlayStation Network username, which is associated with your account and the pre-order.
• Order Number: This is the unique number linked with your pre-order, contained in the confirmation email or your order history on the PlayStation store.
• Game Title: The name of the game you need to cancel, to avoid confusion or miscommunication.
• Payment Method: Details of the payment method you have used for the pre-order, like credit card, PayPal, or PSN Wallet. This helps to facilitate the refund process.
• Email Address Associated with PSN Account: Ensure the email address from which you are sending your request is the same one linked to your PlayStation account. 
• Confirmation of No Downloaded Content: In case you have downloaded any pre-order bonuses or early access content, mention this clearly

Draft the Email

In your email to info@sie.com, you must be clear and concise while including all the necessary information to help the support team in processing your request. Below is an email template you can follow;

Subject: Request for Pre-Order Cancellation – [Game Title]

Send the Email

Once your email is drafted and you have included all the relevant information, send it to info@sie.com. Ensure that you use the email address that is linked with your PSN account, or mention the correct email in the body in case you’re using a different address.

Wait for a Response

After you have sent the email, Sony’s support team will typically take 3-5 business days to respond. You can expect either a direct confirmation of your cancellation or further guidelines if more information is required. Keep checking your inbox for any follow-up communication.

Monitor the Refund

Once your cancellation request is accepted and confirmed, the refund will be then processed back to your original payment method, which could take 5 to 7 business days depending on your payment provider. Keep checking your order history on the PlayStation store or check your payment method (e.g., credit card or PayPal) to make sure that the funds have been returned.

Keep Track of Correspondence

Keep a copy of your email and any responses from Sony Interactive Entertainment (SIE) for your any correspondence. This would help you in case of any issues with the cancellation or refund.

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Conclusion

Sony facilitates gamers worldwide. It’s the name in the entertainment industry which is not just limited to gaming only, when it comes to picture and sound, there are only a few that could stand tall with Sony. The way it has advanced the whole gaming experience is something that in a sense redefined what gaming is and how you play. The craze, the passion, and the hype when Sony is about to launch a gaming console or next series to PS is known worldwide and Sony knows how to make it big. Well, for any of your pre-orders with PS5 that you need to cancel, I hope this guide will efficiently help you. 

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