How To Cancel A Doordash Order As A Dasher

Platforms like Doordash have really provided a platform to many to make earnings and support the good causes flowing their livelihood. Dashers, are known as those who complete numerous deliveries a day and make Doordash run and operate successfully, but many times they might also feel like taking a break and saying no to an order. If you have recently joined Doordash as a Dasher and are confused about how to cancel an order, it’s easy and I will help you with that.

Well, you can also unassign a Doordash order being a dasher, the process for that is easy and quick too as explained below. A Dasher is a term used for delivery drivers who work for DoorDash and who are independent contractors picking up orders from restaurants, grocery stores, or other retail locations and delivering them to customers. They always play a crucial role in DoorDash’s food and delivery service as they are responsible for ensuring that customers receive their orders timely and accurately.

This guide will help you understand the ways to cancel your Doordash order as a Dasher. Before you begin to cancel, make sure you go through the important pointers mentioned below, helping you to understand terms, policies, and other prerequisites for smooth cancellation. Apart from this, I have also mentioned the ways on how you can unassign a Doordash order being a Dasher, check if that seems a better option for you. 

What To Know Before Canceling Doordash Order As A Dasher?

Before you cancel your DoorDash order as a Dasher, there are several important factors that you shall consider;

1. Impact on Your Dasher Metrics

• Acceptance Rate: Canceling an order after you have accepted it can affect your acceptance rate. This rate is responsible for showing the percentage of orders you accept out of the total offered to you. A lower acceptance rate may further impact your ability to receive high-value orders or special opportunities.
• Completion Rate: Your completion rate measures the percentage of accepted orders that you have successfully delivered. This could also be impacted if you unassign more often. Continuing this practice could crash your completion rate and if it reaches below a certain threshold this could lead to deactivation.
• Customer Rating: While canceling typically doesn’t directly affect your customer rating, frequent cancellations most likely impact your overall performance as perceived by DoorDash.

2. Timing of the Unassignment

• Before Picking Up the Order: It’s mostly advised to unassign before you have picked up the order as unassigning after picking up could delay the delivery for the customer and stretch the order completion time. This for Doordash leads to a negative experience with potentially low ratings and complaints.
• During Peak Hours: Canceling during peak hours (lunch or dinner rush) very often might lead to delays in finding another Dasher, which again will affect the customer’s experience and the overall restaurant’s reputation.

3. Reasons for Unassigning

• Restaurant Issues: In case the restaurant is taking longer than usual, or there are issues with the order, then canceling might be necessary. However, it’s considered better to contact support and report the issue before you decide to cancel.
• Personal Emergencies: If there are any emergencies that arise and you need to unassign because of a personal situation then ensure that you do so as soon as possible.
• Avoiding Repeated Cancellations: Frequent cancelation would negatively impact your standing with DoorDash. In case you find yourself in situations requiring you to cancel Doordash orders often, it might be worth rechecking your schedule or location to avoid such conflicts.

4. Communication with DoorDash Support

• Reporting Issues: If you usually encounter problems like a long wait time at the restaurant or face unclear instructions, contact DoorDash support before you cancel on your own. They might offer alternatives or solutions or authorize the cancellation without negatively impacting your metrics.
• Cancellation Support: If the unassignment option isn’t showing, this means that it isn’t available or you’re facing technical issues, DoorDash support can manually help you cancel or unassigning you from the order.

5. Bonuses and Incentives

• Qualifying for Bonuses: Cancellations an order could affect your eligibility for certain bonuses or promotions. DoorDash sometimes offers incentives for completing a set number of deliveries within a certain timeframe, and unassigning could disqualify you from these rewards.

Also, read How To Cancel Zety Subscription?

Can I Cancel Doordash Order As A Dasher Order Anytime?

Yes, you can indeed cancel your Doordash order being a Dasher, but make sure that you are clear with the implications and other consequences you are most likely to encounter which I have mentioned above.

How To Cancel Doordash Order As A Dasher?

The simple methods on how to cancel are individually explained below. If you’re a Dasher and confused about canceling an order you’ve accepted, you can easily do so directly through the DoorDash app, understand the easy steps below;

Steps to Cancel a DoorDash Order as a Dasher:

1. Open the DoorDash App: Start by opening the DoorDash Dasher app on your smartphone.

2. Go to the Order Details:
   • If you’re currently on the order screen, you can access the details directly.
   • If not, tap on the “Orders” tab at the bottom of the app to view your current orders.

3. Select the Order: Tap on the order which you want to cancel to view more details.

4. Click on the “Help” Option:
   • On the order details screen, you’ll see a “Help” option, usually located in the upper right corner or as a menu option.
   • Tap on “Help” to access support options.

5. Choose “Can’t do this order”:
   • Within the help options, you’ll find a choice labeled as “Can’t do this order,” “Unassign this delivery,” or “Cancel order.”
   • Select this option to start the cancellation process.

6. Confirm the Cancellation:
   • Further you will be asked to confirm that you want to cancel the delivery. Confirm your decision, and the order will be removed from your queue.
   • In some certain cases, you might also be asked to provide a reason for the cancellation, like an issue with the restaurant or personal reasons.

Also, read How To Cancel Kohl’s Credit Card?

How To Unassign A Doordash Order As A Dasher?

Instead of canceling you can also unassign yourself from a DoorDash order as a Dasher. You can adopt this option too for initiating the process where you’re unable to complete a delivery for any reason. Below is a step-by-step guide on how to unassign from an order:

Points To Know Before Unassigning

• There is no need to contact support for an unassignment if you have not yet picked up the order. It can all be done in-app.

• In case you have already marked the order as picked up then you won’t be able to unassign the order from the app and instead will be required to contact support.

• Remember that unassigning an order after you have accepted would affect your Completion Rate, even if you reach out to support to unassign. In order to avoid any such implications affecting your Completion Rate, you always have the option to decline an order when it is offered. 

Steps to Unassign from a DoorDash Order:

1. Open the Dasher App:
   • Launch the DoorDash Dasher app on your smartphone.

2. Access the Order Details:
   • If you’re actively working on an order, you should see it on your main screen. Tap on the order to view the details.
   • If you’re not on the order screen, go to the “Orders” tab and search the order you want to unassign from.

3. Tap the “Help” Option:
   • Once you’re in the order details screen, look for the “Help” button which is usually found in the upper right corner of the screen or within the menu options.

4. Select “Can’t do this order”:
   • In the Help menu, you’ll find an option that says “Can’t do this order,” or “Unassign this delivery,”.
   • Tap on this option to initiate the unassigning process.

5. Choose a Reason for Unassigning:
   • The app will prompt you to select a reason for unassigning yourself from the order. Common reasons are mostly issues with the restaurant, a personal emergency, or a long wait time.
   • Select the most appropriate reason suiting your situation.

6. Confirm Unassignment:
   • After you have selected a reason, you’ll then need to confirm that you want to unassign yourself from the order. 
   • Once confirmed, the order will be removed from your queue, and it will be made available for another Dasher to accept.

In case you have already arrived at the Merchant, the process would be slightly different;

• Tap “?” in the top right-hand corner of the app
• Select I have an issue
• Select the most accurate option from the list
• Tap Unassign with no pay

Also, read How To Cancel Showmax Subscription

How To Schedule A Doordash Order As A Dasher?

Yes, this is another option to save the frequent cancellations or unassigned impacting your Dasher profile negatively. The process is simple, understand the scheduling tips and the easy steps below;

Scheduling Tips

• If you are unable to see a city and time that works for you (i.e. can’t schedule a dash), this implies that Doordash has enough Dashers on the road for your preferred area and time. You might try checking sometime later as additional time slots could open up.
• Remember that you can always sign in to the app at any time and Dash Now if available. If Dash Now isn’t showing, it implies that Doordash has reached the number of Dashers required in that area and you may try again later. 
• In case you have a previous Dash scheduled then you won’t be able to schedule a new Dash or extend a current Dash within 30 minutes of the scheduled Dash start. This is the only time provided by Doordash to head to that scheduled area. 
• DoorDash Support cannot schedule (add), edit or extend your Dash. Doordash app updates in real time and you can easily do this in the app.

Below are steps on scheduling a Dash;

1. In the Dasher app, go to the Schedule tab. check if your Dash Now button says Schedule a Dash then you can also do the scheduling from there only.

2. In the Available tab, you’ll see the upcoming days of the week at the top. Choose a day.
3. You can choose a starting point and available times for your Dash. In case you are unable to see your preferred time, this means that Doordash has reached the scheduled Dasher capacity for that time slot. Dorrdash schedule constantly updates and you shall try checking back later or choosing another starting point.

4. Once you see a Dash you like, tap on it to select your preferred Start and End Times within the given timeframe. 
5. Tap Save Dash and you have now scheduled to Dash for that area, day and time.
    

Delete or Edit a Scheduled Dash

There could be situations requiring you to delete or edit the start and/or end times for your scheduled Dash. Understand below how this can be done within the app;

1. Go to the Schedule page.
2. Tap on the day you’ve scheduled a Dash.
3. Tap on the Scheduled tab.
4. Scroll through the times and tap on the Dash you’d like to delete or edit.
   • To delete, tap on Delete in the top right corner.
   • To edit the start or end time, tap on the time, select your new time, click Done and then Save Dash.

Also, read How To Cancel BarkBox Subscription

How To Track Doordash Order As A Dasher?

The process is easy as explained below in simple and quick steps;

1. You can track a delivery in the Drive Portal and if you don’t have access to the Drive Portal, you can contact your account manager. 
2. To track active deliveries, go to the Active Orders page. 
3. Click on the order you would like to track. 
4. You will be then directed to another page with order details and a live map to track the Dasher’s status.

Conclusion 

Doordash has made it easy to make some earnings while still studying or doing another part time job. It hardly matters if you are confused with the cancellation process as you might be new, as it never reflects your efficiency as a Dasher. What impacts your profile and scorecard is, if you keep on canceling or unassigning your Doordash orders. However, Doordash always has back up but at peak hours the delivery could be delayed upon your cancellation. Make sure you make wise decisions and weigh the implications and the outcomes.

Frequently Asked Questions