How To Cancel A Depop Order? Step By Step Guide

Platforms like Depop often contain the UI which is quite different from the other conventional e-commerce websites. Did you order something wrongly because of complicated website operations and looking for ways to cancel your Depop order? It happens with websites like this. As the buying procedure is complex, the return method is even more complicated.

Sometimes the products are not listed as usual and to buy or sell you will have to get into a conversation either with the buyer or seller. People sometimes refresh their wardrobes and sell their clothes over here, and many others buy them, but if you ordered something wrongly. It can be returned without worrying.  

This guide can help you cancel your Depop order without any hassle. The process is complicated, but it’s doable. To break down the complexity, I have broken down the process into simple steps. Let’s quickly start learning and cancel before your return window closes.

How to Cancel a Depop Order?

The process is simple, you can easily cancel a Depop order as a buyer or as a seller. 

Cancel Depop Order as Buyer

1. To cancel a Depop Order as a buyer, you must know that it isn’t an easy procedure as you won’t be able to make cancellations if the item has already been shipped by the seller. 

2. An effective cancellation mode here is if you contact the seller before they ship your item. You can contact your seller and request them to cancel your order and provide a refund. 

3. However, if the item has already been shipped and you fail to cancel it before that, filing a claim is another option. 

4. If you are late and the item has been shipped, wait for the item to arrive and then Fill Out The Item Not As Described form. The Depop Support team will then connect to you. 

5. If your payments were via PayPal then you can make similar claims with them and they will also help you with it. 

Also, read How To Cancel Bodi Membership? Step By Step Guide

Cancel Depop Order as Seller

1. To cancel your Depop Order as a seller, you will have to provide a refund to the buyers. 

2. Navigate to your Depop seller dashboard and then hit the Home icon. 

3. Now select the All Sold Items option and search for the transaction you want to refund. 

4. Choose the type of refund, partial or full, and then tap on Continue and later, Confirm refund. 

How to Raise a Refund Request on Depop as Buyer?

The refund process on Depop is somewhat different from other conventional e-commerce platforms because it’s a peer-to-peer buying and selling platform. Understand below:

Raising the Refund Request (as Buyer):

1. Contact the Seller: Depop at the initial level doesn’t directly handle refunds. You must first reach out to the seller you purchased the item from and politely request a return and refund. This can be easily done through direct messages on the Depop app.
2. Reason for Return: You must be very clear and subtle about why you’d like a refund. Some Common reasons could be:
   • Item not as described
   • Damaged item
   • Wrong item received
   • Doesn’t fit (if the seller-provided inaccurate measurements)
3. Negotiation: Discuss and don’t be adamant, as this is not conventional and might have to settle on a common ground with the seller. They may offer a partial refund, exchange, or full refund depending on how your discussion goes. Depop always encourages open communication between all the buyers and sellers.

Depop Refund Process (if necessary):

In case the dispute still stands unresolved, then you can request Depop and request  a mediation process:

1. Open a Dispute: On your Depop app, you can open a dispute against the seller. Remember that this has to be a last resort after you have tried to resolve things directly with the seller.
2. Provide Evidence: The Depop support team will ask for evidence supporting your claim request. This might include pictures of the damaged item, screenshots of the listing description, or any messages or conversations with the seller.
3. Depop Mediates: Depop will consider the case and review it and will form a decision based on their policies. Important factors they bring into consideration could be the listing description, photos, and communication between you and the seller.
4. Possible Outcomes: Depop might rule the decision in your favor and instruct the seller to issue a refund. There are chances that after considering the seller’s case they might also offer a partial refund or no refund at all.

Also, read How To Cancel Verizon Fios? A Proper Guide

Conclusion

Another such platform is Kogan, for which I have also written the canceling guide. This happens with such platforms that we out of curiosity access them and merely after buying one or two items we feel like stuck over there. Mainly I access such platforms to search for vintage items that are not produced as new. Like I found the vintage from Gramophone for my Dad. I hope this guide has helped you cancel your Depop order.

Frequently Asked Questions