How To Fix the Peloton App Not Working

I skipped my morning cycling session because the Peloton app logged me out and didn’t allow me to log in again by using the QR code. I kept on trying for some more time and after some more time, it said that my account was invalid. This is not exactly the case with me only, I am a member of various community discussions on various platforms. I checked over there and found that many others are suffering and one of the expensive sports utility platforms is silent over this, or they just say, we are working on it.

Specifically, when members using their iOS devices attempt to log into their iOS Peloton app face issues. Even after resetting the password, the issue doesn’t get resolved. But it’s surprising that the same members can easily access their Peloton accounts via the web browser or through the Bike, Tread, or Row. When the same was reported to Peloton staff, they indicated they were aware and replied “We have been receiving multiple similar reports from iPhone users since the latest update. We are already investigating this and we’ll be sending you updates once we have a resolution. We are truly sorry for the inconvenience”.

In this post, I have mentioned some commonly faced issues the reasons behind them, and how they can be fixed. Apart from this, the guide also includes many common troubleshoots that deal with some recurring issues like, app freezing, app crashing, app taking a long to load, or app not opening. Let’s quickly go through this guide and help yourselves with the simple troubleshoots explained.

Common Issues And Fixes For Peloton App Not Working

1. Peloton App Login Issues

This has been faced by many members, either the app simply signs them out and asks them to resign or shows the message that their account doesn’t exist. Whereas for many, it will keep on telling them that their credentials are mismatched or totally wrong.  

Fix

1. Check if you have received an email saying that your account was hacked and you need to change your password.
2. Meanwhile, you can try logging in on their website. This has been the case with many, check if you can do so.

2. Peloton App UI Freezing After April 5th Software Update

It’s almost every morning routine that I cannot complete a ride without the tablet becoming unresponsive multiple times during the ride. I usually ride for 30-60 min in Power Zone classes but since the April 5th software update my Peloton app and bike crashes repeatedly. Initially, I tried to soft-reset the bike 3x and hard reset once and as a result, all my calibration was screwed up. Thankfully, I am not alone who is facing such an issue, earlier it was app only and now the bike UI crashes too.

Fix

1. I contacted Peloton support and they suggested that I purchase a new tablet.
2. Resetting the new tab with the updated version of the Peloton app.
3. Make sure your tab is using the updated Firmware, or contact Peloton support.

Some Common Troubleshoots For the Peloton App Not Working

Many of the technical or app-specific issues and their fixes quickly bring back the functioning of apps like Peloton, but it’s not always the case. I have also formed a list of some common troubleshoots that occur with almost every app and OS. For some glitches like, freezing, loading, or app crashing you can quickly apply the below-mentioned troubleshoots;

1. Restarting Your Phone

This helps almost everyone for many scenarios where the app is behaving differently, just a simple restart to your phone can quickly resolve many temporary glitches. 

For iPhone

1. Press and then quickly release the Volume Up button, then repeat this with the Volume Down button.
2. Press and hold the power button and don’t release and wait for your device to restart.

For Android

1. Press and hold the power button on your Android device.
2. Select the restart from the menu which appears on the screen.
3. Confirm the restart if prompted.

2. Check The Internet Connection

Peloton connects with the trainers for your workout session and for this connection internet is a must if there are any fluctuations in speed or the connection is slow or unstable, you will face issues;

• Check your wi-fi, try turning it off, and then turn it on again:  Open Settings > Wi-Fi and turn it off, wait for a few seconds, and then tap to turn it on again.
• Try to switch to cellular data if you are using wi-fi and vice versa. 
• Try resetting, switch to Airplane mode for a few seconds, and then turn it off: Open Settings and tap the Airplane mode to turn it on, wait for a few seconds and then tap to switch it off again.

3. Force Closing The Peloton App

Many apps suddenly get stuck or freeze while you are using them. There would be no response wherever you touch the screen, this issue is very common and very irritating too;

1. On your Home screen, swipe up from the bottom and stop in the middle of the screen. 
2. Swipe left or right to see the Peloton app. 
3. Swipe up on the app’s preview for closing the app. 
4. Reopen the app after a minute or two and check if it’s working normally.

4. Update The Peloton App 

Compatibility between the app and the type of operating system of your devices is formed in the form of codes encrypted in every update, these updates make sure to eradicate many such issues, but only if done timely many among us often ignore them or delay for no reason; 

For iPhone

1. Go to the App Store and then tap on your profile icon. 
2. Scroll down and find the Peloton app from the list.
3. Tap Update on the Peloton app. 

For Android

1. Go to the Play Store scroll down and find the Peloton app from the list.
2. Tap Update on the Peloton app.
3. Wait for the update to download and install.

5. Clear Apps Cache

Peloton and many such apps don’t actually need any space on your device for the data to download. Instead, there are small data packets downloaded in the form of caches, you shall clear them for every app to make room for new ones. It’s not that your device space is full, sometimes caches could corrupt and inhibit the smooth functioning;

Go to Settings > Apps or Application Manager > Peloton> Storage > Clear Cache.

6. Contact Peloton Customer Support

If none of the troubleshooting mentioned above resolves the issue, it’s possible that there may be a larger technical issue affecting the Peloton app or even the problem could be in the device (Bike or treadmill) you are using. In that case, you must contact Peloton customer support to report the issues and wait for them to come up with some solution.

Conclusion

Peloton has inspired people to stay fit in a fun way, the guided training session won’t ask you to step out from your home. Their devices are built in a manner to last for decades and the supporting app has an amazing and intuitive UI, but things could go wrong sometimes. Keeping some tricks under your sleeves always helps, or Pelton support is always there to reach out to.

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